Team Hyrax Safaris
Hyrax Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $80 to $400 per person per day (USD, excl. int'l flights)
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Reviews
CH
Email Michel | 50-65 years of age | Experience level: over 5 safaris
Great private 4-day Safari in Masai Mara
Our private 4-day Safari in Masai Mara was just great. Already the booking at Hyrax Safaris was a relaxed affair, when Roselyne was always very quick to answer to our requests without being pushy. Requesting a Land Cruiser for the two of us and changing the program to staying at Ashnil Camp was easy. She also booked train tickets for our onward journey to Mombasa. Our driver guide Ben did a wonderful job in showing us the abundance of wildlife in Masai Mara. He was informative without overwhelming us with too much information. Deciding to stay at Ashnil Camp was a great choice as it is right on the Mara River full of hyppos.
PL
Email Joanna | 50-65 years of age | Experience level: 2-5 safaris
Safe travel, good service, best experience :-) good guides
It was 12 days Kenya tour. We are group of 13 pax. 4 families. All was good. We had great guides Ben and Jeff. Also Roselyn very helpful and always in touch with Us. I can recommend Hyrax for families and all who want to see great Kenya and Masai life.
Most recommended.
US
Email Mingyu | 20-35 years of age | Experience level: first safari
Amazing company and tour guide
We did a six-day safari tour including Masai Mara, Lake Nakuru and Amboseli. The experience was a 10 out of 10. The company’s contact person Roselyne was very responsive upon our inquiry, and provided us plenty useful information to prepare for the trip. Our tour guide Dan was the best part of the trip. He’s not only knowledgeable and willing to share, but he also took great care of us, and always put our needs as the first priority. We had an amazing experience watching wild animals and would strongly recommend him and the company to anyone who’s interested in safari tours in Kenya.
PL
Email Maria | 35-50 years of age | Experience level: 2-5 safaris
Great, reliable operator to plan your safari with
I was lucky to find Hyrax Safari. Very reliable office. Manager Roselyne is very patient, kind and listening to individual needs. Roselyne puts her time and heart into tailoring the trip to meet customer requirements. Great guide / driver, Charles. A very experienced, cultured, trustworthy and simply cool person. You don't feel like he's just doing the job, but he is committed to making your vacation the best.
Email Mohammed | 35-50 years of age | Experience level: first safari
Very knowledgeable about Safaris
I have booked with hyrax at the last minute to go to Nairobi national park. I did not have enough time to make three days safari trip.
I have to say I was immensely impressed with the service they provided.
The driver was very knowledgeable (Mr Jacob). He managed to locate a lot of animals, wildebeests, zebra, and giraffes, including a large male lion, right in the middle of the park. Overall top Safari experience; I plan to return here next year and book three days of safari with them.
US
Email Monae | 20-35 years of age | Experience level: first safari
Great Experience!
Hyrax Safari was super professional and we had an amazing time for our first safari ever! Definitely recommend. Our guide Maurice was awesome!
Well organised
Great safari tour with a good driver, recommend! Thanks peter!
US
Email Max | 20-35 years of age | Experience level: first safari
Hyrax Safari functions as a middle man in Tanzania
Hyrax is not a real tour operator for Tanzania.
Roselyne, who runs Hyrax, was recommended to me by a safari guide my friend used. I booked a 4 day safari and a Kilimanjaro trek with her.
She quoted me $1000 for a safari. I paid her a deposit of $300 and, upon arrival to Arusha, I paid another $700 in person to a tour operator of a different name (strange right?).
During my safari of the past 4 days, I learned that everyone else on the trip paid $650 to a different company (instead of the $1000 I paid to Hyrax). I pointed this out to Hyrax and explained that I wished to be paid the $350 I was up charged. Roselyne said that we should no longer conduct business if I feel I was cheated and cancelled my Kilimanjaro trek that was supposed to start tomorrow.
The Kilimanjaro trek was quoted at $1700 ($200 as a deposit and $1500 once I arrived here in Tanzania). She kept my $200 Kilimanjaro deposit and would have kept the $1500 I had en route (had I not deactivated my visa).
Moral of the story:
-Hyrax is not a real tour operator in Tanzania (they are in Nairobi I believe). They place you on trips with existing operators out of Arusha and then charge you hundreds of dollars more than local companies you could have just booked directly with.
-If you notify Hyrax of the upcharge and complain about them secretly acting as a middle man, then you could get the rest of your trip cancelled and your security deposit stolen like I did.
-Tanzania is a wonderful place to visit and my safari over the past 4 days was incredible; just book with a real company in the area for a cheaper rate.
Disclaimer: Roselyne did un-cancel my trip hours after doing so (and likely after realizing I cancelled that $1500 bank transfer she could have stolen). By that time I had already found another company to go with.
Reply from Hyrax Safaris
Posted on Aug 17, 2022Hi Max,
Thank you for your feedback.
It is important to note that prices vary from company to company.
We are glad that you mentioned you had a wonderful safari. Asking for a refund after doing a safari successfully as outlined in the itinerary is contrary to our terms and conditions; it is also malicious.
With regards to the Kilimanjaro trek, you canceled the tour 24 hours prior to the day of the departure hence attracting 100% cancellation fees. This is stipulated in our terms and conditions which align with universal cancellation policies in the hospitality industry.
We would wish to state that we are a reputable company that has no intentions of stealing from clients.
We apologize for the inconvenience.
Regards,
Roselyne.
Email Tsai | 20-35 years of age | Experience level: first safari
Great place and nice ppl
They are professional and willing to deal with any problem you ask! I will come back again next time!
NL
Email Naomi | 20-35 years of age | Experience level: first safari
Very attentive, helpful and nice
Great tour, the jeep was perfect, every seat had a good view. Itinerary was planned nicely, and we saw a lot of animals, although that depends on luck of course. The camp was clean and very comfortable. Food was basic but good. Overall happy experience :)
Staff was also very helpful with my preparations before the tour.