JOCKY TOURS TEAM
Jocky Tours and Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2002)
- Member Of:
- KATO, AMREF, KWS & TRA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $135 to $1,800 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
OM
Email Dan M | 35-50 years of age | Experience level: 2-5 safaris
Review: Needs Major Improvements in Logistics and Support
I recently completed a 7-day Kenya safari with my father. While a safari in Kenya is inherently beautiful, our overall experience was unfortunately marred by several operational shortcomings and a lack of clear communication from the team.
Main Concerns:
Vehicle & Seating: We were promised guaranteed window seats, but during the Masai Mara leg, the vehicle was packed with 8 passengers, leaving me in a rear middle seat. The vehicle itself was also quite worn down and not in optimal condition.
Itinerary Changes: Our scheduled evening game drive at Lake Nakuru was cancelled without prior notice. Additionally, on our final day, the schedule was changed—instead of doing a morning game drive followed by breakfast and departure, we were checked out early and driven straight back to Nairobi.
Pickup Logistics: We were initially requested to walk to meet the vehicle rather than being picked up at our hotel, though the team did bring the vehicle over after we requested it.
Time Management & Logistics: Out of 7 days, only 2 to 3 days felt productive for wildlife viewing. Much of the remaining time was spent on transit and guest coordination, including long 2.5-hour lunch stops waiting for other travelers to join.
Communication & Support: Pre-trip communication was minimal, and once the tour commenced, we received no responses to our queries or feedback regarding the itinerary changes.
I am sharing this feedback in the hope that the agency improves its logistics, honors seating commitments, and enhances communication for future travelers.
IN
Email Manju | 35-50 years of age | Experience level: over 5 safaris
They are good but can organise themselves better.
Our guide Andrew, also known as Kamou, was extraordinary. He was incredibly patient with all our questions about wildlife and beyond, and his overall knowledge made the trip special. Never missed an opportunity for a good animal sighting.
I would definitely request him as our guide for our next visit to Northern Kenya. He’s a total rockstar!
The locations — Mara, Nakuru, and Naivasha — were all breathtaking and truly speak for themselves.
*Food*
Meals were fairly standard across all locations: boiled, fried, or sautéed vegetables, rice, lentils, and chicken or beef. Nothing stood out in terms of flavor.
*Overall*: It was a great experience.
*Areas for Improvement with Jocky*
1. *Pickups*: On the day of hotel pickup, we had to follow up multiple times. One co-traveler wasn’t picked up at all and only joined us 2 hours later.
2. *Itinerary Changes*: Plans with Jocky often seem to change last-minute based on logistics. On the last day, drop-offs to hotels/JKIA were inconsistent — some of us got a separate car, others were booked an Uber/Bolt. Eventually, we all got dropped off as promised.
3. *Accommodation*: For the price Jocky charged, the accommodations were below average. I recommend customizing your stay — photos online can be misleading.
*Accommodation Notes:*
- *Masai Mara - Mara Lenchada Tented Camp*: Very basic. Bathroom was run-down. Lights are off from 11:30 PM to 4:30 AM, which seems standard for Mara camps. Bring a torch/phone light.
- *Nakuru - Hill Court Hotel*: Cold morning with only lukewarm water. Dinner and breakfast buffet were decent. We were originally booked at Nakuru Buraha Zenoni
Hotel — not sure how it compares.
- *Naivasha - Chambai Hotel*: We got a good 2-bedroom flat for 3 people. However, no fan or AC made it warm with poor air circulation. Keeping windows open meant dealing with mosquitoes and traffic noise all night.
Overall, we had a great experience, but accommodation and logistics need work.