Reviews

Sort By: Date Most Helpful 11-20 of 176 Reviews
Dr Andy   –  
United Kingdom UK
Visited: January 2026 Reviewed: Jan 19, 2026

Email Dr Andy  |  65+ years of age  |  Experience level: 2-5 safaris

Very knowledgeable, helpful and go that extra mile to organise a fantastic itinerary.
5/5

Leigh-Ann organised a fantastic itinerary for my wife and I, that included transfers to airports and safari lodge and back, as well as a hotel stay prior to flying back home. Excellent communication both by email and Whatsapp kept me informed. Due to the flooding in the Kruger we were unable to go to the originally planned lodge. However, Leigh-Ann had organised an alternative arrangement and kept in contavt with me about the changed arrangements. I can't thank her enough for all her work, at I am sure, short notice to reorganise everything. The whole experience from being picked up at the cruise terminal, transfers to the airports, the flights out and back, as well as the overnight stay in a hotel prior to flying home was seamless and stress-free. The lodge location chosen was like that out of a film. Absolutely fantastic, as was our accommodation, the staff and their service and the food. We had a wonderful safari guide who was very knowledgeable of the location, as well as the flora and fauna and contributed to help make it a memorable trip. Given the quality of the lodge and its accommodation, the food and drink, as well as all the transfers and post-safari hotel stay, the overall cost was very reasonable and represents good value for money.

Based on my recent experince of using Safar.Com, I would thoroughly recommend them to family and friends to plan their safari in South Africa.

Sarah   –  
United Kingdom UK
Visited: January 2026 Reviewed: Jan 16, 2026

Email Sarah  |  50-65 years of age  |  Experience level: first safari

Professional responsive and efficient
5/5

It was my first Safari experience and the company and our contact were professional and efficient throughout. Having looked at other options it seemed good value for money given the items included such as the internal flights and esims.

The actual safari was amazing. The guides were brilliant and clearly experienced in their work. We had 2 trips a day and saw all the big 5 at least once during our time. We had some unpleasant weather in 2 of the days but keeps were equipped with all the necessary gear.

Unfortunately we did not get to do the bush walks due to the bad weather. I'm pleased to say that our timing did not mean we were stranded, as days after we were there the whole area flooded!

Kapama River Lodge was well run and beautiful and had great facilities. The food and drinks offered were excellent my only negative was that it would have been nice to have some lighter options for lunch, maybe buffet, deli sandwiches instead of a full lunch menu.

I would definitely recommend the company to friends.

Steve McGarey   –  
United Kingdom UK
Visited: January 2026 Reviewed: Jan 14, 2026

Email Steve McGarey  |  65+ years of age  |  Experience level: 2-5 safaris

Top Quality Tour Operator - Top Quality Advice
5/5

Safari.com were recommended by a good friend who has used them several times - I was a little sceptical, having booked most trips personally, but I needn’t have worried.
Zené Devine was my contact throughout and she was excellent. Very professional, great communication, great patience! And very clear information on pricing and all details and options available.
The safari was the stand out for us and it was reassuring to know that Zené had actually visited our selected lodge - from the minute we arrived at Kapama River Lodge, we were so welcome and everyone seemed to care that we had a great time, which we did.
We received a room upgrade on our arrival at Shandrani, in Mauritius and I don’t doubt that this was as a result of using Safari.com too.
Zené also reached out while we were there, to see how we were doing and it was very reassuring to know there was support if needed.
Going back to my scepticism, I was also surprised and delighted to note that the price of the holiday was no more expensive than had I selected venues and flights myself.
We have already recommended Zené and Safari.com to a friend and there is only one person we will contact when we next decide to head to South Africa.
Thank you Zené and Safari.com for making a great holiday a memorable one.

Portia   –  
United Kingdom UK
Visited: January 2026 Reviewed: Jan 13, 2026

Email Portia  |  35-50 years of age  |  Experience level: first safari

Fabulous
5/5

Truly the best holiday I’ve had. Two nights at Mont Rochelle, this place has breath taking views, great friendly service and a free shuttle in to the village. Our suite was amazing too. 100% recommend. Then on to two nights at Sanbona wildlife reserve. All I can say is wow!! Fabulous tented accomodation, food, atmosphere, game drives were unreal. Great experience. Lastly Queen Victoria hotel on the water front. Lovely hotel in the heart of everything. This was a wonderful trip, ran so smoothly. Safari.com took care of everything and were always on hand. Highly recommend.

Susan   –  
United States US
Visited: December 2025 Reviewed: Jan 11, 2026

Email Susan  |  65+ years of age  |  Experience level: 2-5 safaris

Very, Very Pleased
5/5

I contacted Safari.com by email in April. I had a response from Cayla Urtel within 12 hours and a trip planned within a week.
I told her my dates and price range and she sent me a few options. After I picked the lodge I wished to book ( Pondoro Game Lodge.. loved it) she booked my flights round trip flight to the area from Cape Town. She answered all questions I had regarding transportation to game lodge etc..

In November I reached out regarding trip insurance and she answered my email very promptly.

I couldn’t of been happier with my entire experience start to finish and wouldn’t hesitate to recommend her and Safari.com

Rebecca   –  
Singapore SG
Visited: December 2025 Reviewed: Jan 3, 2026

Email Rebecca

Attentive service
5/5

Our agent was very good at communicating with us, answering the smallest of questions immediately. Logistically everything went very smoothly. Terrific service.

Maria   –  
Australia AU
Visited: December 2025 Reviewed: Dec 29, 2025

Email Maria  |  35-50 years of age  |  Experience level: first safari

Amazing experience
5/5

It was just so easy! Dolan is a superstar, he altered our plan to our needs, we felt so safe and guided. From the airport to the airport- was super amazing! The staff at all the hotels were so friendly and nice. And whenever I had a question- Dolan was ok a stand-by. Really loved the trip, highly recommended, especially when you just want to enjoy and not to think about anything:)

Ali   –  
United States US
Visited: December 2025 Reviewed: Dec 28, 2025

Email Ali  |  35-50 years of age  |  Experience level: first safari

Trip of a lifetime
5/5

We had an amazing trip to Madikwe Game Reserve planned by safari.com. Shann was our planner for everything and she went above and beyond to meet our needs and customize our trip to what we desired. Our trip went so smoothly with no issues whatsoever and it was all because of Shann’s due diligence and the assistance of safari.com

Monica Mendez   –  
Mexico MX
Visited: December 2025 Reviewed: Dec 25, 2025

Email Monica Mendez  |  50-65 years of age  |  Experience level: first safari

The best experience ever
5/5

Shann from Safari.com is a knowledgeable, responsive, and genuinely caring tour handler who made every detail seamlessly and the entire safari experience feel effortless and unforgettable.
She took care of flights and accommodations and understood exactly what we wanted
Thanks 🙏🏻 Shann

David   –  
Australia AU
Visited: November 2025 Reviewed: Dec 24, 2025

Email David

They were very easy to deal with. They had great knowledge of the safari.
5/5

Safari. Com was a great company to deal with. However the lodge Hoyo Hoyo was quite run down. The staff were excellent and very helpful. However, for the price there were things that should be addressed. The pool was dirty, cloudy and unusable. The decking was in need of repairs and staining. The room had virtually no storage for travellers with suitcases. We had been travelling for 5 weeks and needed the cases. The room was dark and the bathroom was darker. The bed was comfortable. The food was generally good. Overall I would rate Hoyo Hoyo as a 3star property with some 5 star aspects.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 176
  • 4 star 37
  • 3 star 5
  • 2 star 3
  • 1 star 6
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