Rose Travel planner
Safari Line Defender
- Office In:
- Size:
- 5-10 employees (Founded in 2013)
- Member Of:
- Kenya Association of Tour Operators
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $800 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Jennifer | 35-50 years of age | Experience level: first safari
Tour Operator lack basic safety precautions
We booked a 12 day tour through Kenya and tanzania. Our driver was Moses in Kenya. Moses was a very unsafe driver, in his phone 90% of the time including while we needed to be quiet on the game drive. He repeatedly harassed animals including driving too close (within 3 feet of a sleeping make lion) and then to get the lion to look up he opened and slammed the car door. He repeatedly chased down animals getting disregarding park ranger rules and disturbing the animals.
Worst of all I was lost in a city and he never came to look for me. My husband went to go look for me and was missing too and when I told him of this emergency where were lost, he refused to help by driving around to look for him.
I called the company to inform them of this issues and Moses lied to the company and made up a whole new story to protect himself. My safety was never his concern. The tour operator didn't care in the slightest and were completely unhelpful in remedying this major violation of our safety.
If you value your safety and you care for the wellbeing of the wildlife, do not book with Safariline Defender.
Reply from Safari Line Defender
Posted on Nov 11, 2024We would like to take a moment to address some concerns that arose during the safari tour in which you participated. We understand that there were certain challenging moments, including a misunderstanding between you and your husband, that may have impacted the overall experience for the group. We recognize the importance of fostering a harmonious atmosphere for all participants, and it appears that there were instances of tension that disrupted this peace.
Our guide reported several incidents that raised safety concerns, such as leaving the vehicle and altering the intended itinerary. We kindly encourage you to adhere to the planned stops for the convenience and safety of everyone during such tours. Furthermore, we wish to suggest exploring support options should you feel overwhelmed, as maintaining a positive environment is beneficial for all guests.
We are deeply committed to ensuring that each guest has a memorable and enjoyable experience, and we appreciate your husband's support in this regard. We acknowledge that the duration of the trip was indeed six days.
Lastly, we promote the importance of honest reviews and kindly request respect and truthfulness in any feedback concerning our services. Thank you for considering these points as we continue to strive for excellence in the experiences we provide to all our guests.
CN
Email Jinglin | 20-35 years of age | Experience level: first safari
Dependable and reliable
Great value for the trip. My flight got delayed and rose send a driver to wait for me to catch the others. My baggage was delayed to the day after, rose helped me out and got it with everything in. The drivers helped me got the daily goods on the way.
I ordered a 7day trip with a jeep. The jeep experience was great, the drivers are pretty experienced. The food is local and the camp is cool, way better than I expected.
QA
Email Mumtaz | 20-35 years of age | Experience level: over 5 safaris
One of the worst.
One of the worst safari companies in the world! I was shocked to see how unprofessional they are as I have never faced this in any other country.
As soon as they have your money they will start showing their true color.
No food on time, all cheap/damaged products and services, entire safari trip was planned wrongly- nobody can do a morning game drive in Nakuru, do 6hrs drive and then an evening game in Masaimara- it’s practically impossible!
The driver was not informed about the itinerary and sounded so lost, long wait to enter the parks as the tickets were not purchased prior, long wait in traffic as they don’t spend a few dollars to purchase express entry passes, literally for every single thing I had to message the so called MD, rose who would send a nasty reply.
Reply from Safari Line Defender
Posted on Aug 18, 2024Its now clear that you are upto no good and your review is malicious. Originally your itinerary was 13days Kenya and Tanzania Safari which you later changed to 6days because 13days was too much for the kids and this is understable.
As per your itinerary, your 1st day was from Nairobi - Amboseli and an evening gamedrive we honoured this.
2nd Day: Full day game drive in Amboseli ( this was honoured)
3rd Day: Left Amboseli for Nakuru ( We gave you a morning game drive before departing for Amboseli)
4th Day: Morning gamedrive in Nakuru before leaving for Mara ( we honoured this)
5th Day: Full day Game drive in Mara ( this was honoured)
6th Day: You had a morning gamedrive before leaving Mara for Nairobi. End of Safari
The flow of the program is per what is on our website. And we did not go againist our program.
On the 4th day, you complained about the vehicle and we sent another vehicle from Nairobi to Masai Mara. All our vehicles are well mentained and in good condition. There was no breakdown in all of your safari but we decided to change the vehicle for your sake.
When on safari, having lunch on time is not always possible, This might be caused by the unforeseen problems like traffic on the road.
On the last day, you sent as a picture of the traffic on the road asking why you were stuck and at which point it as not possible to join the express way. We cannot control whats happening on the road and always give priorities to those travellers who are going to the airport to use the express way.
Despite doing everything we could to make your safari exprience better, its was unrealistic to please you. We regret accepting you booking.
IT
Email Martha | 20-35 years of age | Experience level: over 5 safaris
A breathtaking Kenya_Tanzania safari with safari line defender tours
My partner and I just returned from an extraordinary 13-day Kenya-Tanzania safari with Safariline Defender Tours, and it was an experience we'll never forget. As a couple seeking both adventure and relaxation, this trip exceeded all our expectations.
From the outset, Rose, our main point of contact, was instrumental in making this journey flawless. Her attention to detail, prompt communication, and deep knowledge of the region ensured that every aspect of our trip was perfectly planned and executed. Whether it was our specific requests or last-minute adjustments, Rose handled everything with grace and efficiency.
Our itinerary was nothing short of spectacular. We began our journey in the Masai Mara during the Great Migration, witnessing one of the most awe-inspiring natural events on the planet. From there, we ventured to the unique and rugged landscapes of Samburu, where we encountered wildlife that can’t be seen anywhere else. Amboseli was our next stop, where we were treated to breathtaking views of Mount Kilimanjaro and remarkable elephant sightings.
Crossing into Tanzania, we explored the endless plains of the Serengeti, where the wildlife encounters continued to amaze us. We also spent time at the stunning Ngorongoro Crater, a true wonder of the natural world. Each destination offered something unique, and the seamless transitions between them made the journey feel effortless.
The lodges and camps we stayed at were luxurious yet connected to nature, providing us with the perfect balance of comfort and adventure. The views were stunning, the service impeccable, and the entire experience was tailored to ensure we enjoyed both the thrill of the wild and the serenity of the landscapes.
For any couple looking to embark on a once-in-a-lifetime safari, I can't recommend Safariline Defender Tours enough. This Kenya-Tanzania adventure was everything we hoped for and more, thanks to Rose and Mwangi. We’ve returned home with memories that will last a lifetime.
IT
Email Joyce | 20-35 years of age | Experience level: over 5 safaris
A familly safari adventure made perfect by safariline defender tours
Our recent family safari with Safariline Defender Tours was nothing short of perfect. Traveling with my husband and our 4-year-old child, we were initially concerned about finding a safari that would be both exciting and comfortable for all of us. However, Safariline exceeded our expectations from the start.
Our trip included 2 days in the stunning Masai Mara and 3 days in the awe-inspiring Amboseli. The entire journey was seamless, thanks in large part to Rose, who was our main point of contact. Her impeccable Safari Company, prompt communication, and thoughtful planning were key to the success of our trip. She truly made sure every detail was covered, allowing us to relax and enjoy every moment.
The safari itself was incredible. Our guide was patient, knowledgeable, and fantastic with our child, making sure he was engaged and excited throughout the journey.
The accommodations were family-friendly, with beautiful views and excellent service. The staff at each lodge made us feel welcome, and the experience was both safe and adventurous. Seeing the Big Five up close, exploring the vast landscapes, and enjoying the rich culture were highlights we will never forget.
If you're looking for a family-friendly safari that combines adventure, comfort, and outstanding service, I highly recommend Safariline Defender Tours. Thanks to Rose and the incredible team, this was a journey our family will cherish forever.
JP
Email Peter Leng leo | 65+ years of age | Experience level: first safari
Best of all Time
We are elderly couple we did this safari with a couple others. We sow all the big5 and much more. We also visited the shedrick. Best services and value for money. Thank you safariline Defender Tours and Rose.
The Ultimate Safari Experience: Comfort, Adventure, and Spectacular Service
I recently completed a 10-day Magical Kenya Safari with Safariline Defender Tours, and as someone who has been on more than five safaris, I can confidently say this was one of the most magical experiences I've had.
From the moment I inquired about the trip, the communication with Rose was seamless. She was incredibly responsive, knowledgeable, and ensured every detail was taken care of.
The itinerary was perfectly curated, taking me from the iconic Masai Mara to the stunning Lake Nakuru National Park, then to the unique landscapes of Samburu, the serene beauty of Lake Naivasha, and finally, the majestic Amboseli.
What truly set this safari apart was our guide Jeff. Friendly, professional, and deeply passionate about the wildlife and landscapes of Kenya, he made each day an adventure. His expertise and ability to spot wildlife, share interesting facts, and ensure we were always in the right place at the right time made the experience even more special.
The 4x4 Land Cruiser provided for the journey was incredibly comfortable, even during the long drives between parks. It was well-equipped with everything we needed for a smooth and enjoyable ride, ensuring that the sometimes challenging terrain was never an issue.Every lodge and camp we stayed at was top-notch, offering a great mix of comfort, incredible views, and excellent service.
The entire trip was well-organized, with smooth transitions between destinations, allowing us to fully immerse ourselves in the beauty of Kenya without any worries.If you're looking for a safari that combines excellent service, knowledgeable guides, a well-planned itinerary, and a comfortable, well-equipped vehicle, Safariline Defender Tours is an excellent choice. Whether it's your first safari or your tenth, they have a way of making it feel like the adventure of a lifetime.
RU
Email Janice Aleksey | 35-50 years of age | Experience level: over 5 safaris
Excellent services
We just finished a 7Days safari. Our guide Caleb has been very helpful not forgetting Rose for her excellent customer service.
Email Karis | 20-35 years of age | Experience level: over 5 safaris
Safari line defenders, especially our driver, Freddie gave us an incredible experience!
Safari line defender tours were amazing for us. My husband and I did a 3 day private safari at Amboseli. We asked if they could pick us up from Diani and then drop us off afterwards in Nairobi and they were happy to do so! They organized every part of the travel, got us a driver, booked us train tickets, and had our driver waiting for us when we arrived to drive us to Amboseli. Before the trip, they communicated with us well and clearly and responded very fast. Safaris are just expensive, but we felt like this one was a little more affordable while still providing everything we wanted! We were more than happy.
We had Freddie as our driver and he was incredible! He helped us find everything we wanted to see and did an amazing job getting us to the front of the group when there was a crowd looking at something. He was relaxed and not stressful and helped us feel right at home. He was what made our actual safari experience amazing.
We stayed at Nyati camp, and had a great experience there as well! They were flexible to give us meals when we needed them and packed us lunches on our full day safari.
At Amboseli, we had a great experience! We saw every type of animal you could see there. We saw Lions and Cheetahs (and 5 cubs!) multiple times. We saw such magnificent elephants and giraffes.
JP
Email Dobby | 20-35 years of age | Experience level: first safari
Terrible, horrible company ，I received personal threats
We needed to end our 13-day trip early due to health reasons, but because of their mistake, they didn't tell us what we paid. After we asked the price and paid, they told us that we forgot to pay. Now when it comes to refunding, they have a very bad attitude and told us that it is our fault. They didn't tell us when we went to pay. After repeated inquiries, they gave the wrong price. When refunding, they didn't admit that they forgot the correct fee. When I refunded, they forced me to write a letter of commitment saying that I agreed to refund only 300 US dollars. It's terrible. I don't agree and I'm not satisfied, but the staff told me that I must write it, otherwise I can't leave the office. I'm scared because their office is small and dark. I'm really scared of what they will do to me if I don't write that I agree to refund. And they lie. It's bad. Very bad. After canceling the rest of the trip, the total price was $5,000, and they refunded me $300 in 13 days. They also threatened and intimidated me. I will tell everyone. This is terrible.
Reply from Safari Line Defender
Posted on Aug 11, 2024Hi,
We have read through your remarks on your East Africa Safari itinerary with our Company Safariline Defender Tours Ltd. We sincerely regret the fact that due to health issues, you were not able to proceed into Tanzania and complete your very anticipated safari. It is our hope that you can find time in future to come back and enjoy spectacular nature and worldlife here.
Coming back to your assertions; we wish to point out the following as we clarify things from our end:
a) We gave you a receipt for the amount paid totalling $4,680 and not $5,000 as you indicate. We would have attached a copy of receipt as issued to you but are allowed here.
b) You state that our team did not elaborate this to you. Our cancellation policy was clearly explained to you and for your purpose and that of the reader, the policy states a NO REFUND for late and post-departure cancellations. We however, based on the circumstances and having implored on us, considered supporting you with $300 (not actually a refund by hand-out) out of our goodwill and friendship. We, in ordinary circumstances would not process a refund as this is against our cancellation policy and the fact that your accomodation and other facilitation is already booked and paid for which is therefore a shortfall on our end.
We would have expected you to appreciate this.
c) You paited our office badly as dark and congested. We handle tens of visitors every single day and we are happy to note that every visitor is happy and comfortable while being served by our team in our well furnished office. We just take this as normal mud splashing by a person not so well intending which is unfortunate. We are sure of our services quality. Again we would have attached some pictorial of our office customer lounge.
d) Lastly, we maintain high levels of integrity and hospitality to all our visitors and thank this channel for allowing any feedback from our customers which are also closely scrutinised for facts and are happy to issue this clarification. We wish to express our gratitude to you for taking time to write and urge you to bring out facts more clearly in the future for record.
Best.