Reviews

Sort By: Date Most Helpful Rating 41-50 of 432 Reviews
Anthony   –  
United Kingdom UK
Visited: January 2023 Reviewed: Feb 18, 2023

Email Anthony  |  50-65 years of age  |  Experience level: first safari

Could not have been better
5/5

Cannot thank Melanie at Pembury tours. Booked a 2 week trip to South Africa with very little knowledge of the country.. the hotels chosen were fabulous and the Safari at lalibella was exactly matched to our needs. We met the staff along the way and all delightful. Even after we were back minor issues were still being sorted. So I cannot recommend them highly enough and will reuse them for our next African adventure

Renee   –  
Netherlands NL
Visited: December 2022 Reviewed: Feb 5, 2023

Email Renee  |  20-35 years of age  |  Experience level: first safari

Perfect South Africa trip
5/5

This was our first trip booked via an agency, and we're so happy to have found Pembury Tours! We contacted them on quite short notice to book a trip during high season (including Christmas), and everything came together quickly and smoothly.

Anya helped us from A to Z when it came to organizing our trip, taking all the stress out of planning and making it a very fun way to prepare for travelling. We ended up going on a 9 day tailor-made trip including 4 days in Cape Town, and 2 different spots in the Greater Kruger Area for safari.
The lodges Anya selected were absolutely incredible, and everything from (airport) transfers to dietary requirements were arranged, so we could completely focus on the incredible experience!

Overall a 5-star experience with Pembury Tours. We also loved that Anya was available for any quick questions we had during the trip via phone or Whatsapp.

Charlie   –  
United States US
Visited: January 2023 Reviewed: Feb 3, 2023

Email Charlie  |  20-35 years of age  |  Experience level: first safari

Excellent service
5/5

Very professional and quick to respond. Set up the tour exactly as we had hoped

Pilar   –  
United States US
Visited: January 2023 Reviewed: Jan 27, 2023

Email Pilar  |  20-35 years of age  |  Experience level: first safari

Fantastic! Thoughtful, responsive, kind, and helpful!
5/5

Anya at Pembury Tours planned an incredible trip for my mother and me to celebrate my mother's retirement. I reached out to Anya with a few ideas of where we wanted to go and what we wanted to see, and she put together a seamless custom itinerary including Cape Town, Cape Winelands, Sabi Sands Reserve for safari, and Sandton/Joberg. She was available throughout our time and incredibly helpful and responsive both during and in advance of our stay. She even planned a few thoughtful surprises for my mom along our journey. We were always well taken care of, from the time we arrived at the airport in Cape Town through our departure in Joberg. Everything was absolutely beautiful in South Africa- it is truly a magical country, and we had a magical experience that we will remember forever. Inyati in Sabi Sands was remarkable!

I would without a doubt recommend Anya and Pembury and I plan to work with them again very soon!

Nathan   –  
United Kingdom UK
Visited: December 2022 Reviewed: Jan 24, 2023

Email Nathan  |  20-35 years of age  |  Experience level: first safari

Excellent, friendly, helpful
5/5

Anya from Pembury was absolutely incredible in helping my wife and I plan the perfect honeymoon. She couldn’t have done any more than she did and we are so grateful to her for being so patient and helpful. 5/5 would definitely recommend Pembury (Anya in particular) and will 100% be using them for our next African adventure.
Anya meeting us at Port Elizabeth airport was such Al overly surprise and a really nice, personal touch. ❤️

Karen   –  
Canada CA
Visited: November 2022 Reviewed: Jan 18, 2023

Email Karen  |  65+ years of age  |  Experience level: first safari

This was not just a vacation it was an exceptional experience!
5/5

From the first email from Heidi Bedford we knew that we were in good and professional hands. From the what about questions to how does this all work enquiries Heidi was quick to respond and always friendly and informative. Our African Adventure has become our favourite tour ever! The itinerary planned for us met all of our needs. A personal and enthusiastic greeting at the Cape Town airport was very welcome to the weary travellers. All of our guides were amazing and the tours we had with each one were way beyond our expectations. Nine game drives has left us hungry for more. The scenery is outstanding, and we loved the wine tram in Franschhoek. The elephant walk on my birthday was the icing on the cake. We think we will definitely be back! And Pembury Tours will be our guide again!

Kyle   –  
Canada CA
Visited: December 2022 Reviewed: Dec 23, 2022

Email Kyle  |  35-50 years of age  |  Experience level: first safari

Incredable Once in a Lifetime Trip - Thanks Pembury!
5/5



I can’t say enough good things about Pembury overall, and the personalized elite service provided by Heidi (our contact person).

Pembury’s website provided excellent detail and usability. I was able to come up with a tentative plan just based on the extensive information available.

The prices they were able to quote were below every other safari booking service that I checked with, and therefore, I can’t imagine a better value!

We explained to Heidi upfront that we had a unique opportunity that included a month of holiday time, and consequently, we wanted to take a once-in-a-lifetime trip to South Africa. Heidi provided us with several options, highlighted areas that she felt couldn’t be skipped, and outlined trade-offs when it came to other experiences. She was great about asking for preferences, and trying to figure out exactly where we felt it was worth paying a little more for something that would make a huge difference for us personally vs a luxury we didn’t think we needed.

All of that said, the biggest reason to go with Pembury is the exceptional level of personalized service. The email response time on Heidi’s part was excellent throughout the onboarding and payment process, and was top notch throughout our trip. She was able to aggregate information from other Pembury customers and get up-to-the-day feedback that she could use to adapt our itinerary if we were so inclined. Consequently, we weren’t stuck reading reviews from 3+ years ago, and left with subpar decisions as circumstances changed on the ground.

Every single one of the activities and accommodations provided by Heidi more than lived up to their billing and we couldn’t be happier with our choice of Pembury to plan our holiday!

Steve Fischer   –  
United States US
Visited: October 2022 Reviewed: Dec 17, 2022

Email Steve Fischer  |  65+ years of age

Kerry was a dream tour agent!
5/5

My partner and I have travelled quite a bit, but we'd never used a tour agent to plan a trip, including booking flights, rental car and hotels. We decided to take some of the guess work out of our first visit to South Africa, and by sheer luck discovered Kerry Ririe.

From our initial emails (always so prompt!) we knew we'd found exactly who we needed. Kerry quickly understood our style, budget, likes and dislikes and was invaluable in choosing hotels, routes, and numerous suggested activities. She's travelled a lot herself, and knew quite specifically the places she was recommending. We had What'sApp in case we had any issues while on our travels. We never had to use it for anything other sending photos of the fun we were having. She took all the stress out of planning - and even made it fun. We could not have had such a terrific two weeks without Kerry's advice.

By the time we were finished booking and paying (very reasonable), we decided we liked Kerry so much, we made it a point to meet her and her wonderful husband for what was a long and memorable lunch.

I hope we can return to explore more of Africa. And when we do we will certainly be using Kerry and Pembury.

Enrique Vega   –  
Mexico MX
Visited: October 2022 Reviewed: Dec 15, 2022

Email Enrique Vega  |  20-35 years of age  |  Experience level: first safari

Excellent service and very nice people
5/5

We went to a Safari to Idube Game reserve and Panoramic route and we have to say that we loved it! Anya was our tour manager and she was always nice and designed an amazing trip for us. We are very happy with what we recieved!

Kirsten   –  
United Kingdom UK
Visited: November 2022 Reviewed: Dec 3, 2022

Email Kirsten  |  50-65 years of age  |  Experience level: first safari

Outstanding
5/5

Our first safari experience was beyond expectations From start to finish, Kerry listened to what we wanted, replied promptly and answered all our questions. Her choice of accommodation suited our needs perfectly and everything ran without a hitch. We have already recommended her.

Average User Rating
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