Blue Mountain Trekking Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2008)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Amber | 20-35 years of age | Experience level: first safari
wonderfully organised and special experience!
We had a great time on our safari, we were picked up and dropped off from where we were staying both before and after. Our guide, Jesse, was amazing and I would recommend him and Blue Mountain Trekking Safaris to anyone who wishes to enjoy their time in Kenya. No words can actually describe how amazing it was! Hope to be back one day and will be contacting these guys again for sure!!!
FR
Email Arthur | 20-35 years of age | Experience level: first safari
Great time in Masai Mara and all around Kenya !
We had a great time with Blue Mountain and our guide Kabiru and Denis. Kabiru is very knowledgeable of both fauna and flora of Kenya and will happily answer any of your questions. We also had some great discussions about Kenya's history and traditions.
The highlight of our trip was definitely the Masai Mara where we got to see magnificent landscapes and heaps of wild animals (elephants bathing, lions eating and hunting, etc...)
Accomodation were good and we had some great local Kenyan food for our meals which was much appreciated (we even learn how to make Chappatis with our cook Daniel in Nakuru! ).
Ann (the tour operator/organisator of the trip) is showing great availability and has answered all our queries quickly.
I definitely recommend using Blue Moutain and Kabiru for any of your Kenyan adventures !
All the best
IL
Email orly | 50-65 years of age | Experience level: first safari
great safari agent
Blue Mountain Trekking and Safaris were great. They fixed me a tour according to my wishes. They were flexible and made change throw the tour itself, just because I asked them to. The drivers (I had 2 – one in Masai Mara and the other for the rest of the tour) were very good, had a lot of knowledge and were willing to answer any questions or to stop where ever we asked them. Every thing was well organized – the car exchanges, the sleeping places, food etc. And the price was very fair.
ES
Email Guillem | 20-35 years of age | Experience level: first safari
NIGHTMARE. This is a company full of liars and cheaters. Be careful, if you see one of them, RUN!
I point one start because it's not possible to put half or any of them.
This is a company full of liars and cheaters. They will try to fool you, get your money and then, seldomly they will fulfill the agreement you pay for. We hope that company will close soon and not more tourist will be fool by them.
Be careful specially with Ben, he will say at all your requests "tomorrow we will see", and then one they, he will respond to you, "sorry, but your complain are not mentioned on time"...
TR
Email Prof. Dr. Metin Balci | 65+ years of age | Experience level: first safari
Take care with the Company Blue Montain Trekking & Safaris
To the Director of the Company
Blue Montain Trekking & Safaris
On 22 May 2018 we visited your office and my wife and me were looking for a tree days Safari. We talked to one of you employee Mr. Ben (Tel. 0721362462) and he gave us information. He suggested to stay in the camp at Rhino camp in a tent. The price will be around 760 US $. We did not talk so much about the price because we knew your official price was about 340.00 US $ for tree days Safari. At that time we did not make our final decision.
On the next day, we decided to go to Safari and came back to the office opposite of Hilton. My wife was a little bit scared from the staying in a tent. Then we asked for a lodge. Mr. Ben maked a suggestion. He said that we can stary in a lodge at Ol Moran Camp. He suggested a price of 1160.00 US $. Finally we agreed to pay 930.00 US $. We paid 100.00 US $ in advance. We have been told that we should pay the rest on 25th May where the trip started. On 25th May, in the morning I have paid the rest, 830.00 US $ in cash and asked for a receipt. He denied to give me a receipt. He has just written on the first receipt (which we have received on 22th May) that the balance has been paid. See the attached receipt. I knew that was not correct. On the way we picked up to german ladies. On the car someone has prepared a regular receipt and gave to these ladies. They paid 30.000 Schlings per Person (300.00 US $).
We arrived at the Ol Morano camp, the driver, Patrick, has dropped us and left immediately. Then we were asking for a lodge. We have told that there was no lodge only tents. I called Ben back and the driver. We could not change anyting. We paid a price of a lodge, however we stayed in a tent.
Finally, instead of 600.00 US $ we paid 930.00 US $. We have been swindled by Mr. Ben. He is one of the biggest liar that I have seen in my life. A guy like that would damage your company.
I am sure that this guy has prepared an official receipt which is probably around 600.00 US $. The rest is in his pocket.
One more story, according to the program, on the third day we should first go to the park for three hours and then back to Nairobi. The driver discoverd a new story and talked about the boat trip on a river somewhere else. Some people agreed but we did not. I didn’t want to wait for other people during boat trip. I told Patrick that we want to go to Nairobi. Underway he had difficulties to arrange a car for us. Finally at the place where we had lunch he has arranged a Safari car. The driver of this car dropped us at a benzin station in Nairoby. Finally with a arranged taxi we arrived at our hotel. Why should we take three different cars to come to our hotel?
Now I am asking you why the driver Patrick discovered a boat trip which was not on program. Does he has some benefits from boat trip? Why did he not drive for three hours to National Park as we have been told?
I would like to leave Kenya with a good impression. However, people like Ben would harm the people.
I kindly ask you to search this process and inform me and compensate the money which I have paid more.
Prof. Dr. Metin Balcı
Reply from Blue Mountain Trekking Safaris
Posted on Jun 12, 2018We did receive the above review and i have the following to say:
- The client paid based on what he saw and he has acknowledged that he was shown the images from Olmoran website. http://olmorantentedcamp.com/.Lodge doesn't mean stone house and that's why we showed him images for him to decide. Upon arriving Mara, his wife changed mind after dropping the clients who were to spend their night at Sopa lodge. He's asking for refund based on how much other 2 clients who paid budget class yet the accommodation classes are different. Refer to below communications.
- The receipt issued is our official receipt and i have sent him the other clients in the same group, though he had seen it because he wanted to know how much they had paid
- On morning game drive he was the first one to declined to be woken up by 5.30 but instead he said 7.30( refer to his below communication)and this was not possible to do a game drive. He even delayed other clients who complained since he was out after 8.00.
- Boat ride is an optional activity which is suggested to clients. He agreed to the idea at first and then declined on realization its being paid for.
IT
Email Gloria | 20-35 years of age | Experience level: first safari
Safari was great! However, we had some problems on the 3rd day and missed two planned game drives.
We booked a four-day safari in Masai Mara and Nakuru. The 3 out of 4 days went as planned. On the third day, however, we had problems. We planned a morning game drive in the Masai Mara, but our driver refused to take us there and instead took us to visit a Masai village (which we did not request and which we did not like, being an extremely touristy and rather sad activity ... and with a surcharge of $10 per person!). Also on that day a "game drive en route" was planned, which we did not have. So basically the day was wasted, with one hour at Masai Village and the rest of the day driving back to Nakuru. We were quite disappointed. The good thing is that we managed to contact Ann, who was very helpful and gave us back 3000 Ksh each (which was the equivalent to one entrance fee to the park in Masai Mara). Still, we missed something we had booked. So be careful, try to defend your rights with the driver, and in case contact the agency while you still have time! (from what we have heard is a very common thing that has happened to many).
Apart from this, we can overall say that it was an amazing experience and we really enjoyed it! The parks are beautiful, we saw so many animals. The lodge in the Masai Mara was also really nice, and we liked so much to be in nature for a couple of days. The people working there were also really friendly (also the food was great!). Ann was always helpful and stayed in contact with us before and during the safari, which was really much appreciated.
Reply from Blue Mountain Trekking Safaris
Posted on Mar 9, 2023It was great having you on board from the inquiry stages and even after safari. Really appreciated the opportunity to serve you although a certain level of dissatisfaction occurred.
It was an unfortunate case which is highly regrettable and measures were taken to avoid such scenarios. I only wish i got to know this when the mistake occurred and as Gloria mentioned, i came to learn of the event late afternoon, otherwise i would have been able to arrest the situation on time. Our desire is to have customer satisfaction from all corners and we currently pride ourselves in this.
Thanks Gloria for great comments about our services.
Regards
Ann
CA
Email Peter | 65+ years of age | Experience level: first safari
Could not have been better
I was part of the group with Marg - see previous review - and I would just like to echo her comments. Ann could not have been more helpful - she really went above and beyond to ensure that our whole time in Kenya was great. Our guide for the safari, Edward, and his assistant Brian were both helpful, friendly and very knowledgeable. It was clear that they were enjoying the opportunity to see so many animals and birds as much as we were. Highly recommended.
AE
Email Pubudu | 35-50 years of age | Experience level: over 5 safaris
Great communication, excellent attention to detail and incredible experience makers.
Wow, where to begin?! We did a lot of research before deciding to take the trip to Kenya and I herd about“ Blue Mountain Trekking Safaris ” through my Colleague and we are so happy with our decision.
The communication with Anne -the owner- was efficient and very helpful. She always checked with us to make sure we are doing okay while we are on our trip.
Our driver Khalifa Abdallah, 10 Stars
KR
Email Jihe | 35-50 years of age | Experience level: first safari
Well organized and reasonable charge.
They were operate good job and it was so softly connected every plan. The guide who is driving a jeep he also very flexible for guests.
It’s reasonable price and well-organized every moment. Awesome
DE
Email Isy | 20-35 years of age | Experience level: first safari
Well organized and close experiences
The safari tour was well organized. We got everything what we needed. They are very well-known in safaris and brought us as close as possible to the animals. Also we got such a good time with the maasai people without having the feeling that we are tourists.