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Average User Rating
4.9/5

Rating Breakdown
  • 5 star 703
  • 4 star 32
  • 3 star 5
  • 2 star 2
  • 1 star 0

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Kandice   –  
United Kingdom UK
Visited: February 2019 Reviewed: Mar 22, 2019

Email Kandice  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Kandice and not that of SafariBookings.
It was ok, but overpriced and kind of sketchy
2/5

The van was comfortable enough but very old and without AC, so be prepared for that. Our driver was nice, the places we stopped for food were not clean. (Bring toiler paper and hand sanitizer with you) All the restaurants are buffet style and left in serving wear that was sitting out for much longer then I feel is safe.
We were meant to go into the Masai Mara for 2 days, but the driver talked us into only going for one "extra long" day, which was only an hour longer then the day was originally meant to be. He also told us we could go into the Serengeti and instead took us to the border and told us that was it. In the end we paid for two days when we only had about 12 hours, allowing them to pocket the extra cash that would have been spent on the next days entry fee.
The place we camped was ok, not like it was pictured but it was acceptable and the people who worked there were nice. There was an overwhelming pressure from Axis to pay up front and in cash. One day included a picnic lunch, which was precooked chicken that wasn't kept in a cooler, but in cardboard box and ended up giving me food poisoning. I would recommend brining your own snacks.
After the trip we were informed that they are being looked into for questionable practices.
I wouldn't book with them again, especially since there are rumors surrounding the legitimacy of their practices.

Reply from Axis Africa Expedition & Safaris
Reply from Axis Africa Expedition & Safaris
Posted on Mar 26, 2019

Hi Kandice

We are very disappointed for this negative feedback that you have chosen to share , there is no way that one can go to Serengeti national park in Tanzania the same day he is doing Masai Mara, the program indicated very well that during the full day you will be inside Masai Mara park and visit the Masai Mara river which is close to the border separating Masai Mara and Serengeti, no where we mentioned that you will cross to enter Serengeti on this day, this is a language misunderstanding that you did not understand even after explaining to you physically.

About the food, we highly apologize, we have since made the camp partner aware of this case and they have promised to change there packaging of picnic lunch.

About overcharging, that's also not so, you were doing a safari that is longer compared to the rest in your group and that would only mean a slightly higher price for you.

We would like to clarify that we are not illegitimate company as you have mentioned, we have an office which you came to and are licensed by the government, this was a case of misunderstanding on the wording of the itinerary, which if you engaged us we have amicably resolved.

We however believe that the customer /client has to be always right and therefore highly apologize for everything that went negative.


Ljubo   –  
Kenya KE
Visited: October 2022 Reviewed: Oct 10, 2022

Email Ljubo  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Ljubo and not that of SafariBookings.
Bad
2/5

the mini bus was terrible, everywhere we ate the food was bad, our main day was delayed by an hour because of other passengers and at the end of the day we ran into a rhino and 10 lions on the hunt and the driver hurried home and didn't let us enjoy the scene 10 minuts more
the only reason for rating 2 is that we saw a big five

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 703
  • 4 star 32
  • 3 star 5
  • 2 star 2
  • 1 star 0
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