Reviews

Sort By: Date Most Helpful Rating 91-100 of 123 Reviews
Vaishali   –  
Switzerland CH
Visited: July 2024 Reviewed: Jul 17, 2024

Email Vaishali  |  35-50 years of age  |  Experience level: first safari

Very professional, kind, quick responder
5/5

Bienvenido Kenya Tours and Safaris tour I found online, first Purity than Kennedy than Alex and then Mustafa- I got to work with four individuals. They are all very co-operative and helpful. One of the clients lost phone and they called us after we reached home and made arrangement to get it back.
They help you to mold with your need. We did not get our luggage; they went extra mile to get to us on next day so we can have smooth journey.

I would say great company to give a try!
Best Luck

Ioan   –  
Romania RO
Visited: June 2024 Reviewed: Jul 10, 2024

Email Ioan  |  35-50 years of age  |  Experience level: first safari

Safari
5/5

very quick to respond to our requirements and questions before the Safari. people of word that I recommend

Tyron   –  
Malta MT
Visited: June 2024 Reviewed: Jun 9, 2024

Email Tyron  |  20-35 years of age  |  Experience level: first safari

Hardworking and helpfull
5/5

We spent 10 days in kenya masia mara,lake nakuru,lake navashia and amboselli, we booked with bienvenido tour and purity helped us through out and was very helpful and professional, our driver ERIC made the holiday much more memorable as he was very nice and made sure we saw all the big five. He knew all the animals and answered every question we had and made sure that we had a great holiday. Very happy with the service would recommend to every one to book with them and ask for eric as there driver, 10/10

nagae   –  
Japan JP
Visited: May 2024 Reviewed: May 7, 2024

Email nagae  |  50-65 years of age  |  Experience level: first safari

good
5/5

In stead of rainy season
I could enjoy good 6 days safari

Dominika Kozáková   –  
Slovakia SK
Visited: February 2024 Reviewed: Apr 16, 2024

Email Dominika Kozáková  |  20-35 years of age  |  Experience level: first safari

Great
5/5

Everything was great and also our guide Derik was amazing. Also the Communications was quick.

Kaloyan   –  
Bulgaria BG
Visited: March 2024 Reviewed: Apr 15, 2024

Email Kaloyan  |  35-50 years of age  |  Experience level: 2-5 safaris

Everything was perfect!!!
5/5

Excellent tour organisation!!! Really friendly guide!!! Strongly recommended safari agency!!!!

James   –  
United States US
Visited: March 2024 Reviewed: Apr 10, 2024

Email James  |  20-35 years of age  |  Experience level: first safari

Wonderful tour in Nairobi
5/5

From start to finish the tour operators were amazing. Very communicative, flexible, and during the tour they were knowledgeable, friendly, and skilled with navigating the national park. Wonderful experience overall!

Domel Grewal   –  
United Kingdom UK
Visited: April 2024 Reviewed: Apr 2, 2024

Email Domel Grewal  |  65+ years of age  |  Experience level: first safari

Every thing was perfect 👍
5/5

Everyone and everything was extremely good
I couldn’t have asked for more 👍🙏

Igor   –  
Estonia EE
Visited: March 2024 Reviewed: Mar 24, 2024

Email Igor  |  50-65 years of age  |  Experience level: first safari

The best tour operator.
5/5

Excellent service, reliable comfortable transport and the most experienced drivers/guides.

Leila   –  
Ghana GH
Visited: February 2024 Reviewed: Mar 6, 2024

Email Leila  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Leila and not that of SafariBookings.
Poor management, lack of flexibility but great guide
2/5

Before confirming our tour with Bienvenido Kenya Tours and Safaris, I made sure to ask explicitly if the place we were going to stay at was the one I had mentioned, even sending a link for reference. To our surprise, the camp they confirmed via email had nothing to do with the one I had asked about. They offered us another camp for a much higher price. We suggested splitting the additional costs, but they refused.

I don't think they intended to scam us, but their lack of flexibility and taking responsibility for their mistake left a bad taste. However, the two employees we dealt with remained polite, but it was not their call to make things right. I blame the director/CEO who didn't want to discuss the matter at all or take any final accountability despite recognizing their mistake.

On a positive note, Nico, our guide, was fantastic. He knew a lot, was happy to answer questions, and was just a really nice person to spend time with during those two days.





Average User Rating
4.7/5
Rating Breakdown
  • 5 star 98
  • 4 star 12
  • 3 star 4
  • 2 star 4
  • 1 star 5
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