Reviews

Average User Rating
4.5/5

Rating Breakdown
  • 5 star 73
  • 4 star 10
  • 3 star 3
  • 2 star 4
  • 1 star 4

Sort By: Date Most Helpful Rating 1-10 of 94 Reviews
Ben   –  
United Kingdom UK
Visited: September 2024 Reviewed: Oct 1, 2024

Email Ben  |  20-35 years of age  |  Experience level: 2-5 safaris

Bespoke holiday at bargain price. Impeccable service
5/5

I did quite some research upon safari holidays, since they can be quite expensive.

I was impressed at Bienvenido's prices and enormous arrays of safari options. I was enthused by the trip from Nairobi to Mombasa, covering game parks along the way. It saved us needing the hassle of an internal flight.

Communication was excellent, Kennedy was clear and helpful. The trip could be fully customised - a bespoke tour without the crazy price.

I was almost wary of how much cheaper Bienvenido were, compared to the competition. There was no reason for concern. We were picked up by Jed, our star driver. He was absolutely fantastic, all week. We had laughs, good conversation, and he was extremely committed to us getting everything out of the trip that we could. He drove an enormously long day through the Masai Mara, working tirelessly. He dragged every minute out of Nakuru park, getting us back through the gate just before closing. He took us to Lake Naivasha, on the way between Nakuru and Amboseli, which made the day far longer (he then pushed on with the drive, keen for us to see Mount Kilimanjaro before sunset). Jed was a hero for us.

Bienvenido offered us 3 tiers of accommodation. We chose the most basic. I thought that it might be quite primitive, but there was no problem whatsoever. Even with the cheapest option, Bienvenido find you comfortable and pleasant accommodation. It ranged from being a bit limited at Miti Mingi camp in Masai Mara, to an actual hotel in Nakuru, to a lovely big "tent" in Amboseli, to a cute lodge in Tsavo.

The minibus was more comfortable than expected. A Land Cruiser would have been slightly better, but that naturally comes at greater cost. It was the only small element that felt slightly less premium on the tour. However, the minibus is a remarkable off-road vehicle, and a 6 foot person can easily stand up when the roof is lifted for a game drive.

Overall, I cannot recommend Bienvenido highly enough. They are a fairly small company that are completely committed to providing amazing tours. I wish them every success, which would be thoroughly deserved.

Tara   –  
United Kingdom UK
Visited: September 2024 Reviewed: Sep 20, 2024

Email Tara  |  35-50 years of age  |  Experience level: 2-5 safaris

Great value well organised budget safari
5/5

Me and my friend just finished a 6 day safari and everything was fantastic. Our guide Stanley was wonderful, he was a fantastic driver on tough roads, was knowledgeable and really put effort into finding all the animals for us! We will miss you Stanley! Both camps we stayed at were great and food was tasty and plentiful. 10/10 would recommend this company for everything.

Rodney and Wendy   –  
United States US
Visited: August 2024 Reviewed: Aug 25, 2024

Email Rodney and Wendy  |  50-65 years of age  |  Experience level: first safari

He was knowledgeable, accommodating, punctual and engaging and he navigated the safari well.
5/5

Our experience was fantastic! Communications flowed perfectly from USA to Kenya and back. We chose Bienvenido for the itinerary and the affordability. We have no regrets whatsoever! Our tour operator navigated the safari with skill and precision. His patience allowed us to come home with the most amazing pictures. I would love to do business with Bienvenido again!

Massimo   –  
Italy IT
Visited: August 2024 Reviewed: Aug 9, 2024

Email Massimo  |  65+ years of age  |  Experience level: over 5 safaris

Nice experience
5/5

I went on a safari in the Masai Mara with Bienvenido in the first week of August 2024. It was a great experience with other people inside a minibus adapted for the route in the savannah. I definitely recommend this Kenyan agency

Jody   –  
Bahrain BH
Visited: August 2024 Reviewed: Aug 6, 2024

Email Jody  |  35-50 years of age  |  Experience level: 2-5 safaris

Kennedy was extremely responsive, helping and advising on transfers and taxis.
5/5

We chose an 11 day Kenya and Tanzania tour and are a family of three. Kenya accommodation was permanent tents and budget hotels and Tanzania was camping in tents and some budget lodges. For us, this was perfect, but there are options to avoid camping in tents. The food was always good and lots of healthy options. Lunches in the National Parks was a particular highlight - particularly Tangarine National Park and the monkeys that stole our banana!

As for our guides and the safaris, we were blown away! James in Kenya was extremely knowledgeable and a reassuring presence, navigating tricky roads and late nights into campsites. We trusted him and enjoyed his company.

In Tanzania, we had different guides on different days. This was a good thing, as we had the insight of different people. We did have an issue one day, and this was very promptly resolved by Kennedy.

We absolutely loved this tour - it was an absolute highlight to experience the wildlife in such close proximity and have the advantage of such knowledgeable guides. We cannot recommend this tour enough and feel we also travelled within our budget. We have family memories that will stay with us forever.

Nadine   –  
Qatar QA
Visited: July 2024 Reviewed: Jul 28, 2024

Email Nadine  |  35-50 years of age  |  Experience level: first safari

Fantastic organization, caring Guide and amazing customer service
5/5

I definitely recommend this company. We did a 5 day shared Safari, Masai Mara/Nakuru/Naivasha. They worked out the best option for us, and the price was really good compared to other companies. Everything was well organized and worked smoothly. Kennedy was always quick to answer all of our questions before hand and Richard, our guide was absolutely amazing. I will always have fond memories of this trip.

Kevin   –  
Pakistan PK
Visited: July 2024 Reviewed: Jul 27, 2024

Email Kevin  |  65+ years of age  |  Experience level: over 5 safaris

They were easy to deal with, communicated well and delivered on their promises.
5/5

I travelled with Bienvenido Kenya tours with my wife and 15 year old grandson. First, they were easy to deal with and communicated well. Kennedy was excellent. They made things very clear, Kim met us at the airport and was helpful. The drivers were safe, not like everyone else on the road! The tour guide, Maxwell was excellent, he communicated clearly, nothing was a bother to him and he was able to get us to great locations. We had a fantastic time. We ran into a terrible traffic jam on the way back to Nairobi but they got us to another vehicle and delivered us to our hotel. Plus, we saw 4 of the big five and had a wonderful experience. Thanks.

Jessie   –  
Hong Kong HK
Visited: July 2024 Reviewed: Jul 18, 2024

Email Jessie  |  35-50 years of age  |  Experience level: first safari

Enjoyable trip!
5/5

Simon and Jackson are excellent drivers! They are patient and very professional! We always have the best spots among all jeeps. We enjoyed the trip a lot and it is an eye opening experiences. Thanks!

Vaishali   –  
Switzerland CH
Visited: July 2024 Reviewed: Jul 17, 2024

Email Vaishali  |  35-50 years of age  |  Experience level: first safari

Very professional, kind, quick responder
5/5

Bienvenido Kenya Tours and Safaris tour I found online, first Purity than Kennedy than Alex and then Mustafa- I got to work with four individuals. They are all very co-operative and helpful. One of the clients lost phone and they called us after we reached home and made arrangement to get it back.
They help you to mold with your need. We did not get our luggage; they went extra mile to get to us on next day so we can have smooth journey.

I would say great company to give a try!
Best Luck

Ioan   –  
Romania RO
Visited: June 2024 Reviewed: Jul 10, 2024

Email Ioan  |  35-50 years of age  |  Experience level: first safari

Safari
5/5

very quick to respond to our requirements and questions before the Safari. people of word that I recommend

Average User Rating
4.5/5
Rating Breakdown
  • 5 star 73
  • 4 star 10
  • 3 star 3
  • 2 star 4
  • 1 star 4
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