Shanjoy Tours Team
Shanjoy Tours and Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2013)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $50 to $250 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Mr. Joseph Wahome | 35-50 years of age | Experience level: first safari
Very good with great customer service
Exellent customer service, good knowledge of the trip and animal hideout
LT
Email GINTARE | 20-35 years of age | Experience level: first safari
Superb experience, professional organisation
With Shanjoy Tours and Safaris everything went super smoothly both in planning and in actual tour. We were in direct contact with Patrick, who helped us a lot to plan the safari tour (replies to our emails were nearly instant), and as well he was very assisting when we already arrived to Kenya. The safari tour itself was organised really professionally. We did not need to think of anything as all the aspects were already settled. We've been taken care in the best possible way. Couldn't imagine a better experience. We are very happy that we've chosen Shanjoy Tours and Safaris for our travel and highly recommended this reliable company for others too.
Email SAMUEL | 20-35 years of age | Experience level: first safari
EXCELLENT DRIVER GUIDE, AND CUSTOMER FRIENDLY
Good communication skills, High class tour guide, I went with Shanjoy to Nairobi National Park and the experience was fantastic, excellent tour guide, I was also astonished be the way He knew almost all the creatures in the park by name.
I highly recommend Shanjoy Tours for you as you #TembeaKenya
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Email Suki | 35-50 years of age | Experience level: first safari
Well.organized safari ,it was fantastic being at the Mara.
Great and, knowledgable driver guide. He was very educative and familiar with all the animals character.
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Email Simon Mungai | 20-35 years of age | Experience level: over 5 safaris
My experience and trip was spectacular
It was my first time to plan a trip to Kereita forest, someone recommended Shanjoy tours and Safari,it was the best advice ever.My day trip from the pick up point the fun filled, memorable day at The Forest at Kereita was simply splendid.Everything was well thought out in advance including the activities to engage in and paid in advance ensured my trip didn't have any hiccups.Their tour vans were clean and well maintained.Snacks and refreshments were provided to my surprise.Despite the heavy rains, Shanjoy tours personnel ensured our day ended with great memories.Kudos Shanjoy tours and Safari.I have used the tour firm twice this year.They have not disappointed.
Email Moche | 35-50 years of age | Experience level: first safari
Professional tour guide with a knowledge on wildlife
If i was to travel again and again i will just choose shanjoy tours , excellent and professional tour guide
Email Anthony | 20-35 years of age | Experience level: over 5 safaris
Fantastic Safari
The tour experience with shanjoytours was amazing.
From having a very friendly tour guide / driver to having in depth knowledge of all our stops.
I'd definitely do another tour with shanjoytours some time in future
US
Email Amy | 20-35 years of age | Experience level: first safari
Worst experience ever, zero competent, zero respect to me, just for the money and tips
One star is for the animals! Don’t book with them, the worst tour guide ever!! The good reviews here are very short, most just says they are nice people, that’s not competent for a guide, you need an experienced guide to know where animals are. OMG where do I even start:
1> the tour guide Joseph, worst guide ever, he’s not even a descent human being. He’s constantly on the phone, talking to others, others calling him, and when we stop I take pictures of animals, he takes out his notebook, either writing down something or on the phone. First I thought he’s talking to others to know where animals are, so I asked him. He said no, he’s clearly doing something else on this side.
2> his knowledge for animal is just non-exist! He doesn’t know what the big 5s are, doesn’t know where cheetah is, he drives to the same area everyday. And you would expect a tour guide tell you a little history about the park, different animals, etc. NOPE, absolutely nothing, he drives quietly and when we see animals he stops, let me take pictures, go.
3> we would spend hours in the car just Joseph and I and there’s no talking at all! Can you believe it! And it’s becoming very awkward so one time I tried to make a conversation, so I asked him “hey what brand of phone people use here in Kenya?”, he goes, “oh you Americans use iPhone! You are rich!”, I was like errr no everyone uses iPhone it’s very common there, carriers give deals, you can get a 24 months contract for a phone. Do you know what he said, he goes "you should sign up for a new contract and give me your phone!" wow wordless… unbelievable. Another time, I told him I want to see cheetah, he goes “cheetah are hard to see, I want $100 tips if we see cheetah.” WOW after that I gave up, i dont want to talk to him at all.
4> and on the last day, his car broke. smoke came out of the engine, we wasted half day staying in a lodge fixing his car
4 days I spent in Kenya, didnt see much at all. last day, we finally found 2 cheetah, this guy refuse to stay longer because he wants to stay under the shade. and he doesnt want to move closer because he wants to stay under the shade.
I can go on, and on. this company and this tourguide ruined my Kenya experience. Please stay away! i will post the same review on other Safari platforms. I hope more people can see it. It’s not a cheap trip, please choose wisely!!
Reply from Shanjoy Tours and Safaris
Posted on Mar 22, 2024I do confirm that Amy booked a safari with us and i personally took her to the Mara and handed her to Joseph, one of our senior guide. We had a lot of communication before she came about her safari and choice of hotels, and since she was a solo traveler using high-end hotels that were very expensive, her safari cost was higher than normal.
Joseph spoke on the phone a lot; he admitted it, but some calls were necessary since her radio call was not working well.
She saw many animals, including a group of over 15 lions and two leopards, eating alone with no other vehicles nearby. This one is not mentioned anywhere. The reason she says Joseph was not going near Cheetah is because we have a 5-vehicle rule in Mara Triangle, and so the first vehicle had to live and will go back when others have seen the animals. Joseph was going away to give others a chance, but she wanted to stay and not move.
It is normal to have car breakdowns or get stuck while on safari, and this is what happened, but the car was fixed, but not for the half-day she mentions.
She could tell me to change hotels for her, which was not possible at the time, saying there were no animals or saying she saw the same thing. She gave the two guides a difficult time during game drives, which was not good. We do game drives without expecting anything, as this is not a zoo.
For me, I think she had personal issues, and saying that the company ruined her safari is a total lie, as everything was booked as per the request, so her expectations were different.
This is my first client to ever complain about us and i really regret it. I also apologize for what has happened.