Mr. Ibrahim Mruma, Managing Director
Luitours and Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $150 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
SE
Email Sofie Sjöstrand | 35-50 years of age | Experience level: first safari
Did not get what was promised
I dont feel that i got what was promised. I booked a 2-day safari but it was just one day. We were picked up at 6.00 in the morning. It was said the trip would be 4-5 hours but took more than 7. Due to the car breaking down we didnt get to eat breakfast until 10.00. Then 2 hours later they said we should have lunch. That was to soon so we ended up eating at a ”restaurant” in the park. The food here was not good.
The drive in the park in the afternoon was great and we saw all the animals we wanted. Our guide Tony was very good.
We were driven to the acommodations TanSwiss around 18.30. The stay here was ok but when we asked our guide about day-2-plans he said we were just going home. No more safari.
In the booking i was promised ”After breakfast from lodge with the packed lunches enjoy en route game drive in Mikumi National Park before depart to Dar es Salaam in which you will arrive in evening”. This booking promises a second day and writng about lunch like that gives you the impression that it will last a couple of hours.
In the morning the guide made it feel like were going for a drive around the outskirts of the park and would see many animals.
One hour after leaving the hotell were out of the park and on our way home. Super short en route game drive with no packed lunches, just one hour on the big road.
The titel of this trip should not be ”best 2-day Mikumi safari” instead ”4 hour safari with lodge stay”
I am sure that there are other companies that offer safari with better service and that can deliver what they promised. So I would not recommend LuiTours.
Reply from Luitours and Safaris
Posted on Jan 21, 2019Hello Fia
Thank you for your feedback which we really appreciate. We are sorry that we did not make it clear earlier regarding en route game drive. I truly apologize.
On the last day of the Safari, guide's plan was to take you for en route game drive while departing to Dar es Salaam according to your itinerary, am sure he did so. En route game drive means you will NOT go directly to the park for game drive instead you'll just pass on the park on your way back to Dar es Salaam that means you'll have a chance to see many animals before departing.
I'm very happy to hear that you saw all animals you wished to see on the first day. As well as good accommodation in Tan swiss lodge
As a company, we are very sorry for this misunderstanding and we will continue improving on our services in the coming future.
Best Regards,
Ibrahim