The Team of Moorland Safaris Guide
Moorland Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $600 per person per day (USD, excl. int'l flights)
Reviews
VN
Email Hoa | 20-35 years of age | Experience level: first safari
Amazing experience
It's my first safari. I visited Serengeti and Ngorongoro. Serengeti is amazing, migration of 2 millions wildebeest is unforgettable, should spend more days in Serengeti camp. Special thanks go to Ally and Nars for organising my itinerary, hotel pick up on time to start my journey. I joined group of 6 people from different countries. Our guide Adul is qualified. He loves animals and Serengeti. The cook is ok. Food was quite dry, food in lunch box was not hot, but dinner was ok. After safari, the company arranged hotel in Arusha and car transfer to Kilimanjaro airport. Very well-arranged. I will definitely recommend for others to use Moorlands safari as their tour organizer for good quote and well arranged safari.
PL
Email Agnieszka | 35-50 years of age | Experience level: first safari
very nice tour
Very quick response, quality service and attractive budget. Experienced and nice guide, told us a lot about local culture.
Email kade | 50-65 years of age | Experience level: first safari
terrible
I am a seasoned traveller - I have never written a poor review - but this company has a lot to learn - poor communication - out sorsing trips - different group members every day - and being forgotten to be picked up on departure day to incur considerable cost to get a new flight with not even asorry - vague promise for reimbursement - nothing
Reply from Moorland Safaris
Posted on Apr 26, 2025Dear Kade
I want to express my deepest apologies for the unacceptable experience you encountered with our company. As a seasoned traveler, your feedback highlights serious areas where we need to improve.
We are genuinely sorry for the poor communication, the inconsistency in group members, and the significant inconvenience caused by the missed pick-up on your departure day. Unfortunately, our driver went to Venus Premium Hotel instead of Venice Hotel due to a confusion, causing you undue stress and additional expenses. For this, we are truly sorry.
While you mentioned that you no longer need the reimbursement, we sincerely hope you will reconsider and accept it as a small token of our regret and commitment to making things right. We truly value your patronage and want to ensure you are compensated for the inconvenience you endured.
Please allow us the chance to mend this situation and demonstrate our commitment to better service. We hope you will open your heart to accept our reimbursement and give us another opportunity to serve you in the future.
Warm regards,
Nasr Muniss
Managing Director
Moorland safaris