Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 32
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 33 Reviews
J&P   –  
United States US
Visited: September 2025 Reviewed: Nov 9, 2025

Email J&P  |  35-50 years of age  |  Experience level: 2-5 safaris

Good People, Amazing Experiences, Great Company!
5/5

My husband & I went with New Horizon Safaris for an Ibyiwacu Cultural Village Experience at the Gorilla Guardians Village and a Chimp Trek in Nyungwe National Park. It was the best-priced safari I found in our extensive search for these two activities.

Nshuti was our point of contact for coordinating our personalized, 3-day tour with them, and he was very responsive to my e-mails. He was also very open and accommodating, helping us tailor a tour just for us that fit our interests and budget.

Nshuti was also our tour guide and driver for the Cultural Village Experience. He was personable and patient, even teaching us some words in the native language of Rwanda and sharing much knowledge of the people and places he took us to. We really enjoyed our time with Nshuti.

Just a note...it can be loud in the car due to the noises of traffic, so just ask the drivers to speak louder if needed.

If you love indigenous people and their cultures, the Gorilla Guardians Village is a great experience and a worthy cause to support. You learn about the inspiring transformation of the native people from gorilla poachers to gorilla guardians. There are also many hands-on activities to try out. We had a blast trying on the clothing, getting pictures, helping to grind the grain, dancing, and even drumming! Jen was our tour guide inside the village, and she was sweet, knowledgeable and spoke English well.

Yuhi was the driver for our 2-day chimp trek safari. He was right on schedule for our pickup and literally went the extra mile---many extra miles--for us when we needed. It was an educational experience and honor to get to know Yuhi and his life experiences.

The chimp trek was amazing even though some of the terrain was rough. It was awesome to watch the chimpanzees in their natural habitat. We were lucky to find the chimps relatively quickly, and the guides were patient as we observed them, answering any questions we had. There are also porters available for hire during the hike. This is a separate fee, so bring cash if you can. The porters make the trek much easier by carrying bags, freeing up your hands for balance, and providing walking sticks and a helping hand to steady you or pull you up. Peter was our helper, and he was very thoughtful and attentive, making sure to be right there next to us whenever we needed help navigating the steps and muddy hill.

* Important Note: Most companies and individuals will accept American money. However, the Rwandan government does not acknowledge the value of U.S. bills that are older and have markings or tears, so please screen the bills you take and make sure you ask the company what year is the cutoff, so the money you bring is usable. Cash can be ideal for paying for tours and tipping.

The first vehicle we took was older, but the second vehicle was newer and cleaner. Also, my husband and I try to stay well-hydrated, so we needed a lot of water. Just ask, and they will provide you with the clean, bottled water you need.

We definitely recommend New Horizon Safaris, Nshuti, and Yuhi for those who want to see some of the highlights of the very clean and beautiful country of Rwanda! We felt very blessed to experience the remarkable creatures and people there.

Anna   –  
Poland PL
Visited: October 2025 Reviewed: Oct 7, 2025

Email Anna  |  35-50 years of age  |  Experience level: first safari

Reliable, trustfully and well organised.
5/5

’ve never thought that I could be so fascinated by nature in Rwanda. I had such a splendid experience during 1day Safari in Akagera National Park thanks to the New Horizon Africa Safaris. It was an amazing day full of surprises. Everything was well planned and organised. Our guide ( who was a taxi driver as well) explained to us all facts about wildlife in Rwanda. I would like to thank him for such a wonderful experience throughout. I really enjoyed the trip :-)

Nowadays, the travel industry has a very competitive environment and everyone offers almost the same price. So price is no longer a trigger that attracts customers. Engagement and high quality of services can do it and that’s why I recommend the New Horizon Africa Safaris as a partner for your travel.

I hope that one day I could come back with my family and once more travel with you.

Vanessa   –  
United States US
Visited: September 2025 Reviewed: Sep 21, 2025

Email Vanessa  |  35-50 years of age  |  Experience level: 2-5 safaris

Quick and Easy
5/5

I had a quick trip to Rwanda to see the gorillas. New Horizon took care of everything and it was quick and easy communication from the start. They also did my airport transfers. I recommend.

Rodrigo   –  
Spain ES
Visited: August 2025 Reviewed: Aug 30, 2025

Email Rodrigo  |  35-50 years of age  |  Experience level: 2-5 safaris

Safe, professional, 100% reliable and flexible.
5/5

Incredible Experience with New Horizon Africa Safaris – Highly Recommended!
This August, we had the chance to enjoy a truly unforgettable one-night safari with New Horizon Africa Safaris in the southern part of Rwanda. Our trip included an exciting chimpanzee trekking experience in Nyungwe National Park, the breathtaking Canopy Walk, and the newly opened zip line – all of which exceeded our expectations.
What really stood out was the professionalism and flexibility of the company. Due to a delay in our connecting flight, we had to reschedule the safari with less than 12 hours' notice. Despite the last-minute change, New Horizon Africa Safaris handled everything with amazing efficiency and kindness. They quickly reorganized the itinerary for the next day without any issues, which we truly appreciated.
A special mention goes to our guide and driver, Emmanuel. From the very beginning, he made sure we were comfortable, clearly explained the itinerary, and shared so much valuable information about Rwanda, its history, nature, and culture. He was not only knowledgeable, but also extremely kind and attentive, always ready to answer any question we had.
We couldn’t have asked for a better guide or a better experience. If you're thinking of exploring Rwanda, we wholeheartedly recommend New Horizon Africa Safaris – and if you can, ask for Emmanuel!

JeongHan   –  
South Korea KR
Visited: July 2025 Reviewed: Jul 31, 2025

Email JeongHan  |  20-35 years of age  |  Experience level: first safari

Worth it!
5/5

It's really worth it. Unforgettable memory. And the guide was also excellent.

Nate   –  
United States US
Visited: January 2025 Reviewed: Jan 16, 2025

Email Nate  |  20-35 years of age  |  Experience level: over 5 safaris

Efficient, well-organized, and seamless
5/5

I did both the gorilla trekking tour at Volcanoes NP, as well as a customized half-day Kigali tour with New Horizon. Both were executed flawlessly. Clear pick-up location and time, no issues with transportation, and my driver/guide, Theo, was so wonderful. If I do come back to Rwanda, I would use their company again without a moment of hesitation.

Allie   –  
Germany DE
Visited: September 2024 Reviewed: Sep 28, 2024

Email Allie  |  20-35 years of age  |  Experience level: 2-5 safaris

Great 2 day Chimpanzee trekking tour!
5/5

We had an amazing 2 days with Emmanuel. The 2 day Chimpanzee trekking tour allows you to get a little of everything Rwanda has to offer from history, culture, business, and nature. Emmanuel took care of everything and was very knowledgeable and a safe driver. Highly recommend this tour and thus company.

Dave   –  
Canada CA
Visited: July 2024 Reviewed: Jul 27, 2024

Email Dave  |  50-65 years of age  |  Experience level: first safari

A well organized, serious operator
5/5

Communications:
Initial response via SB was quick. Subsequent exchanges also quick.

Service:
Agreed times respected

Value for money:
These things cost, regardless of operator, what is for me a lot of money. That said when I considered the time and cost and aggravation of organizing and conducting such a tour independently, it seemed that I was paying a fairly reasonable premium for having everything taken care of for me. Having a driver who is familiar with the territory and the driving culture was much more efficient, and probably safer than me driving myself.

Tour:
My two days in Nyungwe were fantastic, I got to hike several trails and see the highlights. However, I must point out the value brought by my NH guide, Emanuel: He really took care of everything: Driving, finding good places to eat, knowing where to take good photos even spotting wildlife along the way. He was consistent and reliable throughout. Beyond that, he is an educated and thoughtful individual who was able to answer my many questions, without fail. He really made the trip for me.

Vidushi   –  
United States US
Visited: July 2024 Reviewed: Jul 16, 2024

Email Vidushi  |  20-35 years of age  |  Experience level: over 5 safaris

10/10 experience, hospitality, knowledge
5/5

My brother and I visited Rwanda and went to Volcanoes National Park to see the mountain gorillas, spend a day in Kigali and do a day safari trip to Akagera National Park. New Horizon Africa Safaris did an incredible job being our drivers + tour guides for our entire 4 day trip.
The mountain gorillas were obviously incredible. A total bucket list item that everyone should experience once in their life! But our guides took our experience in Rwanda to the next level.
They were extremely kind and welcoming. They were very knowledgeable and went above and beyond to make our entire Rwanda experience even better than expected. From taking us to the best restaurants to try the local cuisine, to finding a fun banana beer making experience to showing us little hidden shops with well priced souvenirs, there isn't anything they couldn't do. Their hospitality and warmth is unmatched and they created such a memorable trip for us!
If you're thinking of visiting Rwanda, definitely reach out to new horizon. You will not be disappointed. I've been raving about Rwanda and this company nonstop to anyone who will listen <3
Thank you so much for an amazing trip :D

Christine   –  
United Kingdom UK
Visited: June 2024 Reviewed: Jun 24, 2024

Email Christine  |  50-65 years of age  |  Experience level: first safari

Amazing and very well organised trip
5/5

We took time out from our business trip to Kigali from UK to visit the gorillas.
The experience of booking the trek with New Horizons was made so easy with timely email replies from Emmanuel to answer all of our questions.
Emmanuel was a great guide arriving to collect us exactly when he said. We had interesting conversations about Rwanda and he answered lots of questions. We felt very safe travelling with him in spite of some demanding terrain to get to our trek starting point. The trek to the gorillas was amazing. A trip we will remember forever.
Thank you New Horizons.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 32
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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