Monkey Adventures
- Located In:
-
United States
- Size:
- 20-50 employees (Founded in 2017)
- Member Of:
- Kilimanjaro Association of Tour Operators
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,350 per person per day (USD, excl. int'l flights)
Reviews
TW
Email Jennifer | 65+ years of age | Experience level: first safari
Excellent driver guide poor operation staff
We been experience Kenya tour and Tanzania tour . Kenya crowded tour even in low season . Tanzania we had a legendary driver guide . Felix not only complete big 5 goal but a very enthusiastic search .
The poor operation Sylvia not comply the requirements of client . But try to give obstacle to the clients need . A very poor operation .
Reply from Monkey Adventures
Posted on Nov 17, 2025Dear Jennifer and Thomson,
Thank you for taking the time to share your feedback and for your kind words about Felix. We are delighted to hear that he contributed to a wonderful safari experience for you and your wife. We are also sincerely grateful that you have chosen to recommend us to your friends for their upcoming Kenya and Tanzania cross-country safari. We look forward to delivering a fantastic experience for them.
We are sorry to hear that the communication around your final-day transfer caused frustration. We want to clarify the situation, as our intention throughout was to ensure your safety and comfort, not to block your plans.
To clarify the timeline of events:
On January 27, when you asked about driving to Nairobi on Day 9, we explained the long travel times involved after a full Ngorongoro crater tour. We recommended against it purely based on safety and comfort considerations for senior travelers.
On January 28, you informed us of a 10:00 AM meeting in Nairobi on Day 10. We honestly advised that a road transfer would not be feasible to meet that specific time and suggested flights instead.
On January 30, you instructed us to end our services in Arusha on February 11 and have your friend take over. We immediately updated your itinerary and voucher as requested.
Later, between February 7 and 9, when you informed us that you needed to end the tour on Day 9 at noon in Arusha, we reorganized the itinerary to move the Ngorongoro Crater game drives to the previous day. When you subsequently asked us to reinstate the Arusha to Nairobi road transfer, we confirmed that we could do so and provided the cost and vehicle details immediately.
As agreed, we picked you up at the Diplomat Hotel on February 11 and transferred you safely to Nairobi.
At no point did we refuse to provide the transfer. Our initial hesitation was an attempt to provide professional advice regarding the fatigue of long travel days. Ngorongoro Crater drives take about 5 hours, the drive to Arusha is 4.5 hours, and the transfer to Nairobi can take another 5 hours depending on the border. Combining this into one day is extremely tiring, and our responsibility is to inform clients when a plan is logistically possible but not recommended for their well-being.
We are truly happy that your safari itself was excellent and that Felix provided outstanding service. We sincerely apologize if the logistical discussions felt stressful, as that was never our intention. We will review our internal procedures to ensure our consultants explain all options with maximum clarity in the future. Thank you again for choosing Monkey Adventures, and we look forward to welcoming your friends soon.
Best Regards,
Fred
Monkey Adventures (Kenya, Tanzania & Uganda)
TW
Email Thomson(Taiwan) | 65+ years of age | Experience level: over 5 safaris
Sylvia mislead but Driver guide Felix excellent
The whole tour is excellent guide by driver . But almost ruined by operator Sylvia.she can not meet the requirement of clients.
I was 5 times visit Tanzania and Kenya. The trip 10 days just finished 13Feb2025 .as a Valentine present to my wife. We had wonderful time with extraordinary driver guide Felix. He Did his utmost to arrange all the big 5 visit.
The last day transfer from Arusha to Nairobi refused operation by Sylvia 3 times even we must go Nairobi. We have to arrange by booking.com and other resources.
She did arrange the transfer last moment. But we suffered lot in communication.
Reply from Monkey Adventures
Posted on Nov 17, 2025Dear Jennifer and Thomson,
Thank you for taking the time to share your feedback and for your kind words about Felix. We are delighted to hear that he contributed to a wonderful safari experience for you and your wife. We are also sincerely grateful that you have chosen to recommend us to your friends for their upcoming Kenya and Tanzania cross-country safari. We look forward to delivering a fantastic experience for them.
We are sorry to hear that the communication around your final-day transfer caused frustration. We want to clarify the situation, as our intention throughout was to ensure your safety and comfort, not to block your plans.
To clarify the timeline of events:
On January 27, when you asked about driving to Nairobi on Day 9, we explained the long travel times involved after a full Ngorongoro crater tour. We recommended against it purely based on safety and comfort considerations for senior travelers.
On January 28, you informed us of a 10:00 AM meeting in Nairobi on Day 10. We honestly advised that a road transfer would not be feasible to meet that specific time and suggested flights instead.
On January 30, you instructed us to end our services in Arusha on February 11 and have your friend take over. We immediately updated your itinerary and voucher as requested.
Later, between February 7 and 9, when you informed us that you needed to end the tour on Day 9 at noon in Arusha, we reorganized the itinerary to move the Ngorongoro Crater game drives to the previous day. When you subsequently asked us to reinstate the Arusha to Nairobi road transfer, we confirmed that we could do so and provided the cost and vehicle details immediately.
As agreed, we picked you up at the Diplomat Hotel on February 11 and transferred you safely to Nairobi.
At no point did we refuse to provide the transfer. Our initial hesitation was an attempt to provide professional advice regarding the fatigue of long travel days. Ngorongoro Crater drives take about 5 hours, the drive to Arusha is 4.5 hours, and the transfer to Nairobi can take another 5 hours depending on the border. Combining this into one day is extremely tiring, and our responsibility is to inform clients when a plan is logistically possible but not recommended for their well-being.
We are truly happy that your safari itself was excellent and that Felix provided outstanding service. We sincerely apologize if the logistical discussions felt stressful, as that was never our intention. We will review our internal procedures to ensure our consultants explain all options with maximum clarity in the future. Thank you again for choosing Monkey Adventures, and we look forward to welcoming your friends soon.
Best Regards,
Fred
Monkey Adventures (Kenya, Tanzania & Uganda)