Reviews

Sort By: Date Most Helpful Rating 171-180 of 191 Reviews
Andrew Withers   –  
South Africa ZA
Visited: May 2019 Reviewed: May 24, 2019

Email Andrew Withers  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent Service and Organisation, Excellent Holiday That Exceeded Expectations
5/5

We had an incredible time, and the work and diligence of our consultant, Karina Atkinson, in providing a compelling and engaging itinerary that included suitable and comfortable accommodation despite our quite “limiting” requirements was key. (We were keen to find lodges that offered accommodation for three people staying together, or without incurring high single pax supplements, while also offering SA residents' rates.) We had several changes during the planning stage of our holiday -- dates, potential locations, and activities -- but Karina always provided timely feedback and counsel with what seemed like an almost instantaneously updated proposal. We were incredibly happy with the quality of communication, accommodation and activities provided, and we recommend Karina highly.

The consultants at most every company with which we dealt through our holiday planning stage were (bar one representative of a very high-profile company, that had been our first thought having traveled with them previously) kind, professional and diligent, and each provided great options that matched our requirements to varying degrees. We have little doubt that we would have been able to write a similar review about whomsoever had finalised our bookings, but we remain very comfortable in thinking that Karina was the best for us and that her itinerary was most suitable given our requirements and holiday desires.

The lodges and game activities each were brilliant -- each lodge perhaps a different "luxury rating" but each entirely comfortable and suitable; most importantly, they each exceeded our expectations. Most importantly, we were highly satisfied with the game rangers at each of the lodges -- Chobe Elephant Camp, Savute Safari Camp, and Saguni Safari Lodge.

I have no doubt that you will be super-satisfied with Karina's service if you deal with her.

Dan Morgan   –  
United States US
Visited: March 2019 Reviewed: Mar 21, 2019

Email Dan Morgan  |  35-50 years of age  |  Experience level: 2-5 safaris

I was pleased with the service and communication provided.
5/5

We were a group from an American university and our trip had lots of moving parts and expectations. The tour operator staying in good communication with me (the group leader), and our drivers always arrived early for our departures and were flexible in terms of meeting our group's needs. In addition, our drivers were knowledgeable, friendly, and they looked out for our group's best interest. I will look to work with this tour operator again.

Bongaan Mahwe   –  
South Africa ZA
Visited: September 2018 Reviewed: Oct 28, 2018

Email Bongaan Mahwe  |  20-35 years of age  |  Experience level: first safari

The tour went smoothly and it was worth every penny.I was really impressed with the tour guide's kno
5/5

The tour went smoothly and it was worth every penny.I was really impressed with the tour guide's knowledge

Shane   –  
South Africa ZA
Visited: July 2018 Reviewed: Jul 26, 2018

Email Shane  |  35-50 years of age  |  Experience level: over 5 safaris

Brilliant brilliant brilliant!!!
5/5

Thanks Chad. Absolutely awesome trip. Second brilliant trip with you and really looking forward to the tiger fishing trip with you next year and many more to come. Your company is very well run, very knowledgeable staff and the service is definitely up there. Keep it up and thanks again.......

Michel and Minouche   –  
South Africa ZA
Visited: May 2018 Reviewed: Jun 15, 2018

Email Michel and Minouche  |  65+ years of age  |  Experience level: 2-5 safaris

Excellent, well organized and very friendly, enjoyed every day thoroughly!
5/5

We had a great time! Very friendly atmosphere wherever we very driven to! Good accommodation and very caring drivers, guides and advisors!
Thank you!

Mary Rose   –  
United States US
Visited: October 2017 Reviewed: Dec 27, 2017

Email Mary Rose  |  35-50 years of age  |  Experience level: first safari

Fantastic experience
5/5

Our guide and driver were great and completely accommodating even to the guests who were being a bit needy.

Nancy   –  
United States US
Visited: July 2014 Reviewed: Apr 14, 2015

50-65 years of age  |  Experience level: 2-5 safaris

Great wildlife to photo - great guides!
5/5

We went with friends to tour the major parks in Kenya, and our guides were fantastic. Very thoughtful, they knew where to go to get great photo shots of animals, and went out of their way to take care of us. I happened to forget my camera's recharger in a hotel room early in the tour... I called the hotel and they found it, so our Image Travel tour guides made arrangements and delivered to me before my batteries ran out. This is saying A LOT considering the traffic and the roads! I would have been sick to have missed all the great photo shots, but they made sure all was taken care of. We thoroughly enjoyed the guides, the parks, the narration... everything. Couldn't be happier.

Vladimir (Florida)   –  
United States US
Visited: August 2014 Reviewed: Feb 1, 2015

50-65 years of age  |  Experience level: 2-5 safaris

One of the best tours we ever had
5/5

We went over dozens of tours of Kenya and Tanzania looking for a 10- to 14-day safari covering all major attractions of the regions. The Image Travel itinerary was one of the best for us. We did communicate with three or four other companies gathering details about the tour, but selected Image Travel. Among other things, they were the best in providing additional information about the tour. Accommodations and food were excellent (some exceeded expectations). We did have one stressful day when our jeep had a major breakdown in the middle of nowhere. The problem was eventually solved, arrangements for a replacement vehicle were made, and we got a really outstanding driver-guide for the rest of the tour. Out of three African safaris we had, this one was by far the best.

Mr & Mrs James & Ashley K.   –  
United States US
Visited: December 2013 Reviewed: Sep 23, 2014

20-35 years of age  |  Experience level: 2-5 safaris

Kind, polite, proffessional, dedicated and fun people with good hearts and very flexable.
5/5

From the day I met agents of Image Travels to plan the trip they never failed me. I had 25 Americans attending my wedding in Nairobi and my wife (American) wanted our family and friends to enjoy Kenya as they attended the wedding. Image travels picked them from the airport, adjusted to any delays and took care of the guest even on the wedding day to the day we saw them off at JKIA. Everyone, was so happy with how polite, professional, kind, and on time the Agents were. They exceeded our expectation and our guest were very happy. We needed four tour vans for three days for a game park tour at Amboseli. Their rates were lowest to other agencies, they send very nice vans and very professional drivers. They were in touch with us via phone and adjusted as need to accommodate everyone. For the 12 days stay in Kenya, our guests were well taken care off, from Nairobi to Makueni to Amboseli to Naivasha. Image travels is the agency to work with for small or large groups. Ashley my wife and I and our guests will forever be thankful.

Michel   –  
Belgium BE
Visited: August 2014 Reviewed: Sep 17, 2014

Email Michel  |  35-50 years of age  |  Experience level: first safari

Safari in Masai mara
5/5

It was a great safari we booked with Image Travel. The communications before we went to Kenya were very clear! The service was also very nice, the safari itself was fantastic!! A very nice driver who knew a lot of all the animals we've seen. We would recommend Image Travel to everyone who want to go on safari and like to enjoy a perfect service. We sure will come back!!

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 167
  • 4 star 14
  • 3 star 6
  • 2 star 1
  • 1 star 3
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