SafariBookings has received complaints from clients about Image Travel .

Reviews

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Natalie   –  
Australia AU
Visited: July 2024 Reviewed: Aug 15, 2024

Email Natalie  |  35-50 years of age  |  Experience level: first safari

A great way to see amazing Kenya
4/5

We recently travelled on the 6 day Amboseli, Masai Mara and Lake Nakuru flying and driving Safari. We had a great time in all parks, seeing the big 5, getting great views of the parks and animals. Our guide David was very dedicated to showing us the best views and teaching us about the animals and landscapes. The accomodation was good and the food was really good. We saved a significant amount of driving time by choosing to fly between Amboseli and Masai Mara which meant we could see more of the park and animals.

Kavitha   –  
United States US
Visited: June 2024 Reviewed: Jul 15, 2024

Email Kavitha  |  50-65 years of age  |  Experience level: first safari

Friendly,did reply promptly to my questions,did try to get us the best accomodations.Thank you Mwang
4/5

Communications regarding iternary visas,payment and lodging were done well initially. Mwange Athuman (tour operator)was very friendly and did meet us on arrival.which put our group at ease.We had excellent lodgings and food throughout our 14 day trip,We did see the famous five .I think we needed better day by day itineraries,told the night before,so the next day would go smoothly.We needed better transportation as our land cruiser had a breakdown twice and needed 1/2 day for repair.We had excellent guides on some days and sometimes not.I would definitely recommend Image travels but with more reliable vehicles

Vikram   –  
Oman OM
Visited: February 2024 Reviewed: Apr 6, 2024

Email Vikram  |  35-50 years of age  |  Experience level: first safari

Responsive team available at a reasonable price
4/5

We booked 6 day trip visiting Amboseli NP, Lake Nakuru & Masai Mara via Image Travels ltd. Team was super responsive to every query I had before the trip started.
During the trip, everything was planned by Image travel team. Our guide, Edwin was extremely knowledgeable & friendly, while he also knew when and where to spot the big five. He helped me plan the proposal while also capturing the moment.
Image travels provided us with great hotel & travel options as per our budget and can't praise enough the hospitality we enjoyed at every place we visited. Though i believe for scope of improvement in Food and room service being provided at Mara Serena Safari lodge.
Also , i request team to arrange for better lunch in transit. 

Highly recommend Image travels for the safari experience.

Gill   –  
South Africa ZA
Visited: July 2023 Reviewed: Aug 12, 2023

Email Gill

Caring and helpful
4/5

We had a very good driver/guide, but could have been off his cellphone more! The Kenya roads leave a lot of be desired, especially the dirt roads, but John did very well especially being in the Toyota people van, which was not really suitable for the roads in the Mara, the Land Cruiser would probably have been more suitable. The accommodation was very comfortable with good food and service and what we paid for. All in all the tour was well structured and very enjoyable.

Vijaykumar   –  
United Arab Emirates AE
Visited: June 2023 Reviewed: Jul 10, 2023

Email Vijaykumar  |  35-50 years of age  |  Experience level: 2-5 safaris

A nice trip to remember
4/5

We were disappointed in Masai Mara Game drives. In itinerary, it mentioned half day and next Full day game drive. On the day we arrived to Masia mara the game drive we started late. It supposed to start at 4.00 PM but we started at 4.30 PM and ended on time 6.30 PM. We didn’t see much of the Animals. We were hoping on the next full day we may see more animal. But due to Balloon safari our Game drive started again late at 10 AM. He shown one pride of lions and a cheetah. Then we had bush lunch. There after we didn’t had any chance to see any wild life, He took the vehicle slowly in a bush where he spent almost 3 hours and he was telling us someone in the morning saw a lion kill here. But in that place apart from us nobody were there. Then slowly from that place he took us back to lodge. Then only we realized he bullied us. And next day we have been taken back to Nairobi without any early morning game drive.

Before taking the trip I have seen good review for the same guide from different nationality. I was very happy to get the same guide at start of Tour. May be since we are Indians we have been taken in to grant. The approach for other tourist may be different.

The only nice thing about the trip were the accommodation where we stayed.
The Sarova Mara accommodations were great.

The Image Travel Limited management (Mr. Mwanje) was extraordinarily helpful from beginning to end. He was always responsive.

Bjornar & Guro   –  
Norway NO
Visited: March 2023 Reviewed: Mar 31, 2023

Email Bjornar & Guro  |  20-35 years of age  |  Experience level: first safari

Amazing experience with amazing guide
4/5

Overall an amazing experience. Our guide, David, made the whole trip. He was extremely nice, knowledgeable, proactive, service minded, and always walked the last mile to make our trip as memorable as possible.

The only improvement potential we had was that we would like to have a little more information received beforehand. Two days before departure we still hadn't heard from the company around pick-up time and -place.

Salah   –  
Saudi Arabia SA
Visited: September 2021 Reviewed: Dec 30, 2021

Email Salah  |  35-50 years of age  |  Experience level: first safari

Image Travel responded to my emails faster than expected.
4/5

Travel Image answered all of my questions, made "provisional" reservation for the accommodation, and finalized the invoice with a discounted rate within 2 days only. Then, the operator asked me to pay the invoice to confirm the accommodation reservations. Of course, I payed the invoice to close the deal. However, after 3 days, the operator informed me that I need to upgrade the accommodation for 1 night due to tent unavailability! Of course, I payed $550 for that upgrade because I had no other option.

In overall, the trip was so good except the extra payment that I payed for the upgrade.

Erin   –  
South Africa ZA
Visited: December 2021 Reviewed: Dec 23, 2021

Email Erin

Experienced and Super Informed Operator
4/5

What an incredible safari experienced! The journey was energetic, exciting and full of visual and emotional reward from start to finish. Collins (our guide) was so accomodating and knew everything about the animals, regions, plants etc. He was kind and excitable which infected us all! With his expertise we were able to see the entire Big 5 on our 5 day journey. I can easily say this has been my best safari experience. Accomodations were what you can expect on a budget trip. Sometimes showers are cold. Sometimes toilets don't work. But none of that bothered me too much. I came for the animals, and I was not disappointed.

I do however deduct 1 star because while the guide's driving in the park was great, we had a driving incident (small accident involving a motorbike) on the 4th day between Masai Mara and Lake Nakuru. While this was not entirely the guide's fault, I do feel like his driving was a bit too wild on other sections too and one had to have a strong stomach to deal with it. I felt relieved when we got out of the car. In the end, safety must always come first.

Other than that, I definitely recommend Collins and Karibu Safari's in Kenya!

Lynda   –  
South Africa ZA
Visited: March 2019 Reviewed: Nov 23, 2021

Email Lynda  |  50-65 years of age  |  Experience level: first safari

Dedicated to the service he provides
4/5

My husband gave Stanley Safaris a budget and a trip of a lifetime was planned. It was a surprise trip for my 50th birthday.
From the moment we left Cape Town to when we touched down at the Livingstone airport, picked up by our friendly guide and arrived at the beautiful Thorn tree Lodge, we were treated like VIPS. So to wrap up, Stanley Safaris taylor made our trip to suit our budget as well as give us an amazing experience.

Joan   –  
South Africa ZA
Visited: August 2018 Reviewed: Aug 30, 2018

Email Joan

3 day Amboseli trip was a dream I have had and it did not disappoint.
4/5

The trip was put together at short notice. Dennis our guide was a bit dis-organised at first but his enthusiasm, especially for photography, quickly overcame that. Joshua, his driver and team mate, was someone I would travel anywhere with. He was understanding of our requests regarding the on-going buzz of the radio, stopping to watch birds, and generally a most considerate man. How he negotiated the Nairobi traffic remains a mystery! Amboseli was an amazing experience. Wide open spaces. Great game viewing. Large elephant herds as promised. View of Mt Kilimanjaro would have been excellent except for the overcast weather. Will definitely go again.

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