Reviews

Average User Rating
4.7/5

Rating Breakdown
  • 5 star 167
  • 4 star 13
  • 3 star 6
  • 2 star 0
  • 1 star 3

Sort By: Date Most Helpful 1-3 of 3 Reviews
Francesco   –  
Italy IT
Visited: August 2023 Reviewed: Jan 12, 2024

Email Francesco  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Francesco and not that of SafariBookings.
Terrible experience with Image Travel
1/5

We had a very bad experience with this Travel Operator and we highly recommend you not to make the same mistake. Just to name a couple of examples:
- Program was changed last minute and we were not informed until the first day
- Pick up from hotel/ airport were often late (sometimes even by 1 hour) and with bad quality vehicles
- Instead of 3 tents for 5 people as per program payed, in 2 of the accommodation they only provided 2 room
- The refund promised for the mistake has never been effectively sent

clint   –  
Australia AU
Visited: September 2014 Reviewed: Jan 23, 2015

20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of clint and not that of SafariBookings.
dodgiest tour operator ever, do not book under any circumstances!!!!!
1/5

We were in a group of 7 so my review is the same as the other you will see posted here. Do not book with this man, he will ruin your African Safari Experience. We booked with Image Travel in March 2014 for a 10 day Masai/Serengeti Safari commencing Sep 2014. Paid for the tour in full prior to arriving. Mwanje, the owner, was great to deal with when booking but it all went horribly wrong on arrival. Our driver wasn't paid and we were stranded on the side of the road for 3 hours on the first day. We missed our afternoon game drive and lunch. We went for the 5 star option so for our group we paid over $30k USD for the whole trip. Our first night of accommodation was paid for but after that the next 9 nights had not been paid. The deposit was paid but the remaining amounts were all outstanding. We ended up having to report the matter to police and found that over $20k of the trip had to be paid for again. Our once in a lifetime trip was turned into an absolute nightmare by Mwanje and Image Travel. Mwanje would not respond to our calls or emails. Take my advice and go with another company.

Tania C   –  
Australia AU
Visited: September 2014 Reviewed: Nov 6, 2014

20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Tania C and not that of SafariBookings.
I advise you not to use this company
1/5

Booked with Image Travel in March 2014 for a 10 day Masai/Serengeti Safari commencing Sep 2014. Paid for the tour in full prior to arriving. Mwanje, the owner, was great to deal with when booking but it all went horribly wrong on arrival. Our driver wasn't paid and we were stranded on the side of the road for 3 hours on the first day. We missed our afternoon game drive and lunch. We went for the 5 star option so for our group we paid over $30k USD for the whole trip. Our first night of accommodation was paid for but after that the next 9 nights had not been paid. The deposit was paid but the remaining amounts were all outstanding. We ended up having to report the matter to police and found that over $20k of the trip had to be paid for again. Our once in a lifetime trip was turned into an absolute nightmare by Mwanje and Image Travel. Mwanje would not respond to our calls or emails. Take my advice and go with another company.

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 167
  • 4 star 13
  • 3 star 6
  • 2 star 0
  • 1 star 3
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