Serengeti Smile Team
Serengeti Smile
- Office In:
- Size:
- 50-100 employees (Founded in 2020)
- Member Of:
- Tanzania Tourist Board & AMREY Flying Doctors Insurance
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
KR
Email yu | 20-35 years of age | Experience level: first safari
"It was a great experience to see various animals
The booking process was smooth, and the response from the person in charge was quick, which was great. Also, Serengeti Smile provided great cars and guides, and their quote was the most affordable among those I received. And the guide made a great effort to help us take good photos and showed us the Big Five along with many other animals
However, there are some disappointing points.
First of all, the person from the office initially mentioned that a tip of 2 to 5 USD per person per day for the guide would be sufficient,
but the guide asked for a tip of 15 USD per person per day.
Secondly, they promised to provide binoculars, but none were available.
Additionally the guide seemed very tired from the long drive, which made it difficult to fully enjoy the experience together.
Lastly, they didn't inform me in advance that the flight time had changed on the last day even though they were able to contact me by whatsapp.
Aside from these few situations, it was an enjoyable trip. Serengeti Smile made their best effort to provide a great experience, but our trip ultimately depended on the individual guide.
SI
Email Polona | 50-65 years of age | Experience level: 2-5 safaris
Value for money
We had some miscomunication about level of the hotel. The hotel was changed next day as we wrote a complaint. The guide Libe was super helpfull, good driver and reliable.
Email Tanika McKay | 20-35 years of age | Experience level: 2-5 safaris
Saw the big 5 despite it all
Serengeti smile is a organised safari company who took care of us. Our driver Puis took us to multiple parks including Serengeti and Ngorongoro Crater, maximizing our chances to see diverse wildlife in different habitats. Puis also went to great lengths to give us the opportunity to see all of the big 5 and
Many of the lodges and camps we were booked into catered well for food and comforts.
Going on EARLY (5.30 -6am) game drives was a highlight as you are able to see the animals first and enjoy the day. Avoid the 9am starts... its just way too busy then.
The vehicles used are subjected to hard terrain and must travel long distances. So it is to be expected we experienced some mechanical issues which did not delay us in anyway but was concerning.
Communication is an area that needs a great deal of improvement. Whether is be about accommodation bookings and or the daily schedules of events to ensure guests are enjoying more time at the park than sitting at the lodges or driving on tar.
The guide is great but the operator could have organized better.
The guide is very passionate and well informed about the land and the animals. This was the biggest positive of the tour, as we got to learn a lot about everything we saw. But the vehicle was quite old with no air conditioning and leaking water. Because there was no Ac, we had to leave the windows open, which made everything very dusty and difficult to breathe. Also the first stay leaves much to be desired in terms of safe food and service (the rooms and amenities can be given a pass since we were in the middle of the plains). I also feel like the distances between the two stays could have been coordinated better. Overall, the sights were great, the guide was super, but the logistics and vehicle needs a lot of work.
SE
Email Anders | 35-50 years of age | Experience level: 2-5 safaris
Good value private tour for a family of five
We went on a 4-Day Tarangire, south Serengeti & Ngorongoro safari. We saw the big five and more. The amount of elephants in Tarangire was truly amazing.
We loved it. Maybe we should have added a day, to be able to cover central Serengeti, if we were to do anything differently.