Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 1,202
  • 4 star 26
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 1,228 Reviews
Tahir   –  
United Kingdom UK
Visited: September 2026 Reviewed: Sep 5, 2026

Email Tahir  |  35-50 years of age  |  Experience level: first safari

They were simply brilliant, I would book again with them.
5/5

Had a wonderful experience thanks to Serengeti Smile. Eliad handled my booking brilliantly, guiding me each step of the way. His communication was prompt and very helpful. I had trouble with my Tanzania visa, they were not responding to me with the approval, he even managed to sort that.

Whenever I made payments he ensured I had peace of mind by sending confirmations right away, payments were quick and easy using the Wise App.

My guide was Hussein, he is the reason my experience was brilliant. A good, honest man with so much experience and great driving skills. He ensured i was able to witness all the animals from as close up as possible and even spent from his own pocket to buy snacks and soft drinks for the drive.

All in all a great experience, I will recommend Serengeti Smile to others for sure and definitely recommend you ask for Eliad when booking and Hussein as your guide.

John   –  
United States US
Visited: September 2026 Reviewed: Sep 5, 2026

Email John  |  20-35 years of age  |  Experience level: first safari

Amazing Safari Experience in Tanzania
5/5

The highlight is the Serengeti Smile operated a great safari where we got to see an incredible number of animals and had great accommodations.
I will note that most all tour companies are probably similar in that most guides we talked to were friendly, knowledgeable, and good drivers. Our driver, Reginald, was excellent in those ways. In addition, he was also always looking out for others, helping to fix other jeeps. That’s the kind of good karma you should want in a driver! They also are connected to the Serengeti Classic View Camp, which was incredibly hospitable and was so nice in celebrating our honeymoon. I’m sure most tour companies are great, but I can say with certainty that Serengeti Smile is fantastic and is a great choice for a Tanzanian safari!

Jetske   –  
Netherlands NL
Visited: September 2026 Reviewed: Sep 4, 2026

Email Jetske  |  20-35 years of age  |  Experience level: first safari

Amazing experience!
5/5

We had an amazing experience! Our guide, Deo, really gave it his absolute best. Whenever he heard that there was a leopard or a group of lions somewhere nearby, he would immediately drive over there. He also had an incredible amount of knowledge about all the animals and plants.

The accommodations were also fantastic and much more luxurious than we had expected. The staff at the accommodations were very kind and helpful.

Booking the safari was also very easy thanks to Frederick. He really took the time to think along with us about the different options and responded very quickly to all of our questions.

Jesper   –  
Netherlands NL
Visited: September 2026 Reviewed: Sep 4, 2026

Email Jesper  |  20-35 years of age  |  Experience level: first safari

Experienced and personal
5/5

Amazing experience!! We did a 5 day Safari tour and stayed two nights in the Serengeti, which is absolutely recommended.

Our experienced guide Deo showed us everything (especially the cats) and knew exactly how to drive and where to be.

Charles Huang   –  
United States US
Visited: August 2026 Reviewed: Sep 4, 2026

Email Charles Huang  |  35-50 years of age  |  Experience level: first safari

Reginald is extremely knowledgable and experienced and always puts his clients needs first!
5/5

My tour guide, Reginald, was extremely thoughtful and attentive to our needs. He was able to navigate uncertainty and adapt to unforeseen flight delays with a Hakuna Matata mindset. He was able to still understand our requests and made sure we were able to visit all the sites despite the schedule changes last minute. Reginald is also extremely experienced with the habits of the native animals. He spotted the Big 5 extremely fast, within the first two days of our 6 day trip. His knowledge of the landscape and animal habits made our drive very calm and eventful. Every moment was filled with wonder and new sightings. There was never a dull moment. We also got an extremely good spot for the wildebeest migration as well, similar to having court side seats at a sporting event. If I ever go back, I would definitely choose Reginald again! 10/10!

Solene   –  
France FR
Visited: August 2026 Reviewed: Sep 4, 2026

Email Solene  |  20-35 years of age  |  Experience level: first safari

Perfect
5/5

Thanks to James for his availability, and thanks to the guides. We had a fantastic safari.

(automatic translation from French)

Francesca   –  
Italy IT
Visited: August 2026 Reviewed: Sep 3, 2026

Email Francesca  |  20-35 years of age  |  Experience level: first safari

Amazing
5/5

Wonderful experience, much better than the expected. Everything was perfect. The places were to stay were beautiful, some of them in the middle of the savana. We woke up with elephants and zebras very close to our tents
Our guide was the best
Patricia organised everything in the most perfect way with very short timing. Loved everything

Marian   –  
Romania RO
Visited: August 2026 Reviewed: Sep 2, 2026

Email Marian  |  35-50 years of age  |  Experience level: first safari

Professionalism
5/5

An unforgettable safari experience. Everything was perfectly organized and Geoffrey was an excellent guide. I will definitely recommend Serengeti Smile to my friends and family.

Tyler B   –  
United States US
Visited: August 2026 Reviewed: Sep 2, 2026

Email Tyler B

Sinari, was absolutely the best. Showed us all the wildlife and made all our wishes came true.
5/5

Communication with Serengeti Smile was one of the smoothest I ever dealt with on any vacation I’ve planned, always responding in a timely manner and answering all my questions. Our tour was worth every dollar if not more, they truly made this a once in a lifetime trip. My family felt safe and looked after the entire trip. Would recommend Serengeti Smiles to all my friends and family.

Oscar   –  
Canada CA
Visited: August 2026 Reviewed: Sep 2, 2026

Email Oscar  |  50-65 years of age  |  Experience level: first safari

The safari they deliver is outstanding.
5/5

We have traveled over 1,500km in a Toyota Land Cruiser over the last ten days starting from the Kilimanjero International Airport near Arusha then on to Tarangire and Serengeti National Park and finally reaching the Mara River in northern Tanzania before visiting Ngorogoro Crater and Lake Manyara National Park on the return leg. This trip has been something I dreamed about after reading National Geographic magazine articles when I was a kid. It was an adventure that I can best describe as magical. There is something about the spirit of the people, the unbelievable beauty and contrast of the landscapes, the sounds of the animals at night from your tent, and the diversity of the wildlife that makes you feel truly alive. Our guide Libe Essau who works for Serengeti Smile is awesome. He is a fully bilingual tour guide professional with comprehensive experience who specializes in the Serengeti region and brings comfort and appropriate pacing to enjoy nature. His abilities to spot wildlife, provide information, keep us safe, know exactly where we are and where we are going, and drive a Toyota Land Cruiser are remarkable. Serengeti Smile has proven to us that they are among the best tour operators in Tanzania. Everthing they told us was factual and they absolutely delivered on all aspects of the safari. Plus they are a locally owned company based in Arusha. Both Libe and Serengeti Smile are highly recommended. We have traveled to many places including the Amazon, Galapagos, the Arctic, Costa Rica, Sri Lanka, Cambodia, Vietnam, and Mexico the name a few and this trip was one of the very best. There is no place quite like Tanzania!!!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 1,202
  • 4 star 26
  • 3 star 0
  • 2 star 0
  • 1 star 0
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