Reviews

Sort By: Date Most Helpful Rating 21-30 of 657 Reviews
Jianxin   –  
China CN
Visited: October 2024 Reviewed: Oct 6, 2024

Email Jianxin  |  20-35 years of age  |  Experience level: first safari

He is the best tour guide.
5/5

I did not expect that I would meet a tour guide like Joseph, who has an excellent eyesight and can satisfy your special demands on animals. Thanks to Joseph, we can spot a group of lions and leopards many times. We even have plenty of time to see behaviours of animals and to some extent understand animals. He is definitely an expert in animals and we are so lucky to have him there.
I would also like to give my sincere appreciation to Flora. She really knows what we need and help us arrange everything!

袁霞   –  
China CN
Visited: October 2024 Reviewed: Oct 4, 2024

Email 袁霞  |  50-65 years of age  |  Experience level: 2-5 safaris

So wonderful
5/5

The tour guide provided very good service, thoughtful and considerate, communicated with us along the way, communicated patiently, and had good driving skills. Because of this, we saw a lot of animals and birds during the trip. Everyone loved the environment very much, it was clean, and we were in a good mood!

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覃礼钊   –  
China CN
Visited: October 2024 Reviewed: Oct 4, 2024

Email 覃礼钊  |  50-65 years of age  |  Experience level: 2-5 safaris

unbelievable trip
5/5

The tour guide + driver was very helpful on this trip. They led us to find animals all the way, explained enthusiastically, and told us the habits of various animals, local customs, and people's habits. I was quite satisfied. Have a pleasant trip!

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Hao   –  
China CN
Visited: October 2024 Reviewed: Oct 4, 2024

Email Hao  |  50-65 years of age  |  Experience level: first safari

Professional and provide nice service.
5/5

The price is reasonable and the travel experience is good. We saw almost all the animals we should see, and we also saw cheetahs eating. We were introduced to a lot of animal-related knowledge, which was an unforgettable experience

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Hao   –  
China CN
Visited: October 2024 Reviewed: Oct 4, 2024

Email Hao  |  20-35 years of age  |  Experience level: first safari

very professional and passionate,helps us have an unforgettable journey.
5/5

The itinerary is reasonable, the price is fair, the tour guide service is professional, and when we encounter animals, we will find illustrations and explanations on the spot. The car took off when we saw the wildebeest crossing the river, which was also very passionate. The overall experience is satisfactory

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Qin Yan   –  
China CN
Visited: September 2024 Reviewed: Oct 4, 2024

Email Qin Yan  |  20-35 years of age  |  Experience level: over 5 safaris

this tour is excellent and we saw a lot of animals
5/5

Champion is wonderful, he found animals quickly and always found the good view point. we spent 8 days with him, everyday was wonderful. And the office responded very quickly.

Danielle   –  
United States US
Visited: September 2024 Reviewed: Sep 4, 2024

Email Danielle  |  35-50 years of age  |  Experience level: first safari

Wonderful experience!
5/5

I came on Safari in late August/early September with a group of 4 other friends. Our guide, Barnabas, was AMAZING!! We saw lions (with babies!), giraffe (with babies!), elephants (with babies!), cheetahs, hippos, gazelle, and too many more to name. He was very accommodating and all 5 of us had a wonderful time as a result. Thank you Barnabas!

Raj & Bal   –  
United Kingdom UK
Visited: August 2024 Reviewed: Aug 20, 2024

Email Raj & Bal  |  35-50 years of age  |  Experience level: first safari

Attention to detail in curating an unforgettable safari experience
5/5

From the point of initial contact to keeping us updated on what we needed, answering questions quickly and sending links on reading - Erick from Serengeti Smile was brilliant!
We had contacted approx 8 tour operators but Erick was always quick to get us the answers we needed to create an informed tour. He helped us curate the ideal itinerary for what we wanted to see and stayed within our budget.
Where he couldn’t get us the accomodation he upgraded it at no extra cost to us and where he could booked our family of four into a family villa/tent/accomodation.
Out there the guides were punctual, polite and always went that one step further to ensure we got to see the best of the animals in their natural environment.
Accomodation was great and we even got to see the migration. Experience was brilliant and we want to say a huge thank you to Serengetismile for arranging an unforgettable holiday for our family. We’ll be recommending you to everyone.

Suin   –  
South Korea KR
Visited: May 2024 Reviewed: May 4, 2024

Email Suin  |  20-35 years of age  |  Experience level: first safari

Tour with them was the best thing I've done this year!
5/5

Our tour guides were professional, experienced, kind and cool! They didn't think of themselves but always cared and helped clients. During 4 days of tour, they tried their best to give us chance to see as many animals as we can. Thank you for Zakaria and Dominic. You guys were best ever ;)

Besides guides, I also want to recommend Serengeti Smile mainly because it is so easy to communicate with them. When I either send mail or whatsapp message, I could get reply very quickly. It didn't take one day even though we are in different time zone!

And they were so proffesional about everything, and most of all, they are always willing to help us. As a foreigner, and a traveller, I really appreciated to their attitude! I am so moved.
Thanks to Serengeti Smile, my husband and I had a perfect, unforgettable honeymoon. Thanks!

Eva   –  
Poland PL
Visited: February 2024 Reviewed: Feb 14, 2024

Email Eva  |  50-65 years of age  |  Experience level: first safari

Phenomenal experience
5/5

A fantastic trip around Tanzania, which was organized according to: our plans. Serengeti Smile is a team of amazing people who do their best to satisfy their clients. At the beginning, we were a little worried because we only had contact via e-mails and we relied on opinions from the Internet. However, the contact was very professional and we always very quick received answers to all our questions. Eric answered my questions with great patience (over 50 emails) and dispelled every doubt I had. We traveled with a group of 10 friends and the trip around Tanzania was according to our plan (tailor-made), so Serengeti Smile had no easy task to meet all our expectations. However, they did a brilliant job and were also the most flexible in terms of pricing. The hotels they chose for us were incredibly comfortable, beyond our expectations, and they also organized internal flights for us. Everything was really perfectly planned and we are clients who travel a lot around the world, so our requirements are above average. Ayub Kileo and Baraka are dream drivers with enormous knowledge, experience and a great sense of humor. Our Safari wouldn't be the same without them, we saw a wildebeest giving birth, a white giraffe, and lions playing very closely. Serengeti Smile offered us hotels for a very reasonable price that were amazing, very comfortable and brilliantly located. This trip is one of the most successful and all thanks to the commitment of the entire Serengeti Smile team. I recommend this company to anyone without hesitation.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 642
  • 4 star 15
  • 3 star 0
  • 2 star 0
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