Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 607
  • 4 star 15
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 15 Reviews
Eunice   –  
Norway NO
Visited: July 2023 Reviewed: Aug 5, 2023

Email Eunice  |  20-35 years of age  |  Experience level: first safari

Outstanding tour with Serengeti smile
4/5

We had a lovely tour with Serengeti's smile. It was effortless to communicate with them, and they were flexible and very professional. We were so happy with our tour guide. He was very knowledgeable, friendly, punctual and attentive. We saw so many animals, and it was terrific.
The reason for the four stars is because of the lunch boxes. The lunch boxes were terrible, and we were travelling with a child. On the last day, we even asked if the kid could get something else, but we didn’t get it.
I would recommend Serengeti Smile, but let them know about your food requirements.

Alejandro   –  
United States US
Visited: October 2023 Reviewed: Oct 17, 2023

Email Alejandro  |  35-50 years of age  |  Experience level: first safari

Amazing guide in the parks
4/5

Our guide Champion Godwin is a very careful driver, knows everything about the animals, the parks, the Maasai village and went above and beyond for us to have an amazing experience in Serengeti.

Xing   –  
China CN
Visited: February 2024 Reviewed: Feb 12, 2024

Email Xing  |  20-35 years of age  |  Experience level: first safari

Baraka is very funny and lovely. He made an already amazing trip more special.
4/5

Great experience, affordable price, excellent safari experience. Every service staff is warm and friendly, especially our guide Baraka, who is familiar with wildlife and brings us a detailed explanation and gives us the best travel experience.

Lincoln   –  
China CN
Visited: June 2024 Reviewed: Jun 13, 2024

Email Lincoln  |  20-35 years of age  |  Experience level: first safari

Execpet some days need us get up early,every things were good
4/5

There are many animals you can see.Good commotion and foods in reasonable price.And our guide fadhili is very kind and have eagle eyes which can help us find a lot of animals.

Yilin   –  
United Kingdom UK
Visited: September 2024 Reviewed: Sep 9, 2024

Email Yilin  |  20-35 years of age  |  Experience level: first safari

Good, quick response
4/5

The response is in time, the service is good. But maybe some areas can be better, bc we want to see the flamingo and it’s not the right season but the company didn’t tell us.

Jade   –  
United Kingdom UK
Visited: September 2024 Reviewed: Sep 9, 2024

Email Jade  |  20-35 years of age  |  Experience level: first safari

Reliable and a real gentleman
4/5

No binocular provided upon arrival. The other part is perfect👍🏼

BW   –  
Hong Kong HK
Visited: September 2024 Reviewed: Sep 19, 2024

Email BW  |  35-50 years of age  |  Experience level: first safari

all you can see
4/5

good value for money, amazing safari game drive, can see every animal we want to see.
a little bit rush that you dont have enough time to explore the accommodation

Silvia Stone   –  
Denmark DK
Visited: April 2024 Reviewed: Sep 26, 2024

Email Silvia Stone  |  50-65 years of age  |  Experience level: over 5 safaris

Best tour company in Tanzania, [email protected]
4/5

I visited Tanzania for the first time and I was amazed by the professionalism Serengeti Smile team handled my safari. It was short and sweeet. I had the best experience thanks to them. I'll be sure to book my next safari with them!

Ikra   –  
Belgium BE
Visited: October 2024 Reviewed: Oct 25, 2024

Email Ikra  |  35-50 years of age  |  Experience level: first safari

Big Five
4/5

From the moment we contacted Serengeti Smile, we had so many questions, and they patiently answered each one. Even during our trip, we sought their advice on hotels and trustworthy websites, and they were incredibly helpful.

Our safari was truly an adventure-filled, unforgettable experience, thanks to our guide Justin and his assistant Ombeni. They made sure we spotted all the Big Five and spent quality time with our favorite animals. We took hundreds of photos, and they always positioned us for the best shots. I still can’t believe how close we were to the animals! Over our four days together, we were never bored and shared plenty of laughs.

I highly recommend requesting Justin as a guide. His experience and constant big smile made the trip even more enjoyable.

Thank you again for this amazing experience!

yu   –  
South Korea KR
Visited: November 2024 Reviewed: Nov 26, 2024

Email yu  |  20-35 years of age  |  Experience level: first safari

"It was a great experience to see various animals
4/5

The booking process was smooth, and the response from the person in charge was quick, which was great. Also, Serengeti Smile provided great cars and guides, and their quote was the most affordable among those I received. And the guide made a great effort to help us take good photos and showed us the Big Five along with many other animals

However, there are some disappointing points.

First of all, the person from the office initially mentioned that a tip of 2 to 5 USD per person per day for the guide would be sufficient,
but the guide asked for a tip of 15 USD per person per day.

Secondly, they promised to provide binoculars, but none were available.

Additionally the guide seemed very tired from the long drive, which made it difficult to fully enjoy the experience together.

Lastly, they didn't inform me in advance that the flight time had changed on the last day even though they were able to contact me by whatsapp.

Aside from these few situations, it was an enjoyable trip. Serengeti Smile made their best effort to provide a great experience, but our trip ultimately depended on the individual guide.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 607
  • 4 star 15
  • 3 star 0
  • 2 star 0
  • 1 star 0
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Serengeti Smile, not SafariBookings