Reviews

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FIKRI   –  
Malaysia MY
Visited: January 2025 Reviewed: May 1, 2025

Email FIKRI  |  35-50 years of age  |  Experience level: first safari

TOP NOTCH
5/5

After an effort that I make to survey a tour and operator, I can describe Bolu Travel really worth my time and spendings. Morris really helpful to answer all my question . The guide, Wycliffe very professional, good driving skill and full of knowledges. Thanks again Morris for the top notch services. Kwaheri!

Aicha rebecca   –  
Indonesia ID
Visited: April 2025 Reviewed: May 8, 2025

Email Aicha rebecca  |  20-35 years of age  |  Experience level: first safari

Best value exceptional service
5/5

Honestly for this price range i couldve been sleeping on a tent yet i get the best services, guide who went above and beyond for us to get that lion family footage and best 3d2n stay in a full board resort that are so clean you cant even find one mosquito and one spiderweb in the room even tho its located so close with nature. The best✨🤏🏻🤏🏻🤏🏻

Ezlin B.   –  
United States US
Visited: May 2025 Reviewed: May 30, 2025

Email Ezlin B.  |  50-65 years of age  |  Experience level: first safari

Great communication, flexible to accommodate our travel plan, super awesome tour guide/driver.
5/5

I reached out to several safari companies and ultimately chose Balu Travel - it was a fantastic decision. Morris, the owner, was extremely responsive and communicated clearly throughout the planning process. I requested several hotel options, and he provided the best fit for my preferences. I also asked for a few minor changes to the itinerary, and he accommodated them without any issue.

Our guide and driver for the entire safari was Kesaine, a member of the Maasai tribe - and he was amazing. He shared so much knowledge about Maasai culture, the local tribes, and the wildlife. Kesaine was not only accommodating but went above and beyond to make our experience special. On our very first day in the Maasai Mara, we saw four of the Big Five!

Kesaine took us to remote spots that I doubt many other guides even know about - his deep familiarity with the land, as a Maasai, truly elevated our experience. For our picnic lunch, he brought us to a beautiful, secluded location that felt incredibly special.

I also highly recommend choosing a Land Cruiser over a minivan. There were several moments where we had to cross large puddles or streams, and I don’t think a minivan would have made it through.

Overall, I highly recommend Balu Travel - and if possible, request Kesaine as your guide. You won’t regret it!

Julia   –  
Sudan SD
Visited: June 2025 Reviewed: Jun 19, 2025

Email Julia

Friendly and thoughtful, providing a quality individualisedexperience
5/5

We had an amazing four days in Samburu National Park
We had a very experienced and intuitive guide who knew the park like the back of his hand and took great care of us, tuning into our needs and interests. We saw a spectacular range of animals and birds and the scenery was stunning.
Communication with the tour operator was smooth, clear and supportive at all times - from start to finish.
The mid range lodge, Simba Lodge, exceeded our expectations. It was super comfortable with very friendly and attentive staff. We had a beautiful room with a balcony overlooking the river. Endless views of elephants - magical. The lodge was very well run in terms of housekeeping and meals and generally made everything look effortless.
It's setting was just lovely.

Gerardo   –  
Spain ES
Visited: June 2025 Reviewed: Jun 29, 2025

Email Gerardo  |  50-65 years of age  |  Experience level: 2-5 safaris

A completely trustworthy agency, great service, spectacular safari, and incredibly friendly and help
5/5

As always, I compared different agencies, comparing reviews and prices, and finally decided on Balu, and I'm so glad I did. From the start, Mr. Morris (the manager) answered all the questions and gave us all the information I'd asked him. Luckily, we chose the all-terrain vehicle, which is much better than the van. They picked us up at the scheduled time from our hotel in Nairobi (Best Western Plus Meridiam) and took us on two safaris (a short one on the first day and a 10-hour one on the second) that completely exceeded my expectations. Since this is an agency with many vehicles, we traveled in a group of three vehicles, which is an advantage in case one of the vehicles has a problem. Two of the drivers were Masai and very experienced, with extensive knowledge of the routes within the Masai Mara, always eager to show us around and find as many animals as possible. We were able to see a leopard and a cheetah right next to our vehicle, and a family of more than 10 lions eating a buffalo. We stayed at Simba+ Oryx natura camp, which was the most affordable and we loved it.

Ainur   –  
Kazakhstan KZ
Visited: July 2025 Reviewed: Jul 14, 2025

Email Ainur  |  35-50 years of age  |  Experience level: first safari

An absolutely flawless safari experience — this tour operator delivered top-notch service from start
5/5

Balu Travel exceeded all our expectations — from the very first message to the final drop-off, their team was professional, responsive, and truly passionate about what they do. Communication was smooth and prompt, every detail of our Masai Mara safari was thoughtfully arranged, and we felt safe, cared for, and completely immersed in the experience. Our guide was incredibly knowledgeable and kind, the accommodations were comfortable and scenic, and the game drives were unforgettable — we saw the 3 out of Big Five and so much more. The value for money was outstanding, with no hidden costs and excellent service throughout. I wholeheartedly recommend Balu Travel to anyone looking for a reliable, top-quality safari operator in Kenya. Thank you for making our dream adventure come true!

Vladimir   –  
Russia RU
Visited: July 2025 Reviewed: Jul 23, 2025

Email Vladimir  |  50-65 years of age  |  Experience level: over 5 safaris

Very attentive
5/5

We went to Crescent Island from Nairobi. Everything was organized perfectly!

Sayan Raychaudhuri   –  
India IN
Visited: August 2025 Reviewed: Aug 14, 2025

Email Sayan Raychaudhuri

Excellent Service, Prompt Communication
5/5

Morris was extremely helpful and even answered our call at 4:30 a.m. when our hot air balloon operator was running late to pick us up. Very prompt and professional response from Balu Travel. Our driver and guide, Bryan, was outstanding—knowledgeable, patient, and always positioning the vehicle perfectly so we could capture the best shots of the wildlife. We would highly recommend him for your booking.

The only aspect we felt could be improved on the onward journey was the number of stops, which led us to reach Masai Mara quite late. We’re not sure if this is common across all operators, but we’re happy to give Balu Travel and Bryan the benefit of the doubt.

Andrea   –  
Italy IT
Visited: August 2025 Reviewed: Aug 16, 2025

Email Andrea  |  20-35 years of age  |  Experience level: 2-5 safaris

Perfect organization
5/5

Amazing Safari experience, Balu organized a perfect tour at a low price. Recommended

Average User Rating
4.9/5
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