Amazing Safari Experience!
Osnet Tours And Travels
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $450 per person per day (USD, excl. int'l flights)
Reviews
TR
Email Volkan | 35-50 years of age | Experience level: 2-5 safaris
Poor communication, insufficient team spirit
We agreed on a 5-day safari package with Osnet. Our communication was very good beforehand and I had recommended it to many of my friends.
Although the tour started well, problems came one after another during the trip.
On the 2nd day, the Giraffe Center visit did not take place due to lack of communication between Geofrey and the guide. Although dinner was included in the price, I paid for it. The visit to the Masai village also did not take place again due to communication problems. The plan included a Tsavo West and Taita park tour. Our guide suggested to replace East instead of Tsavo West, and I said OK. Again, due to lack of communication between the guide and Geofrey, I had to pay the extra Tsavo East Park fee and fuel cost.
The hotel was not on our plan before the flight on the last day. I asked Geofrey and thanks to him he arranged. He asked 103$ for it and then said he paid himself for cover his excuse, I think.
In summary:
The communication between the team was very poor. Geofrey accusing them, guide and the driver criticizing him, telling he just sitting at the office.
Why I found myself in the middle of unpleasant arguments for no reason? Why did I pay for Park fees, fuel costs and dinner which should be included in the itinerary? Why we didn’t go to Giraffe Center and Masai Village which was also in the itinerary? I spent an hour to explain situations for Tsavo Parks. Why I had to do it on my vacation ?
NZ
Email Hayley | 20-35 years of age | Experience level: over 5 safaris
Would not recommend
We were very excited for our 9 day private tour across Kenya and Tanzania. We had hand picked the itinerary, accommodation and paid for everything upfront. Geofrey would always reply promptly but as the tour took place there were down falls that should’ve been avoided.
Prior to the tour starting they didn’t book accommodation in time so we had to change some of our options a few times.
Our driver in Tanzania was not experienced in the places we visited and we spent hours of our game drive with him asking for directions to our accommodation.
Accommodation was not booked correctly, we arrived at our accommodation and Osnet had booked elsewhere so we had to drive another 2 hours late at night to get there.
Our vehicle had issues and we missed morning and afternoon game drives.
We had a village tour included but payment wasn't arranged by Osnet so we paid, then Geofrey said we paid too much and they wouldn’t refund us what we paid, only a third of the amount.
One of our lodges overbooked us and Geofrey advised us the day of when he was told. He didn’t accept the downgrade of alternative accommodation but he didn’t follow up to ensure we would have a refund of the difference. Instead when we arrived it was not sorted so we spent the evening arranging the refund on his behalf - I was doing his job.
We had them book a train for us and it was last minute he told us that he booked it too late and the tickets we paid for were sold out so he refunded us the difference.
We didn’t get compensated for an inexperienced driver, the mix up in accommodation from the itinerary, loss of game drives, or the refund we are due from the lodge. Geofrey seems to have blocked my number and we now can’t get hold of them to get the money back.
The highlight was our guide Robert in the Maasai Mara, he was fantastic!!!!
JO
Email Omar | 35-50 years of age | Experience level: first safari
we’re very happy with the service and highly recommend Osnet Tours to anyone looking for a reliable
We had a truly amazing experience with Osnet Tours and Travels. From the very beginning, everything was well-organized and smooth. The communication was clear and professional, and all our expectations were met with great care and attention.
US
Email Satyam | 35-50 years of age | Experience level: first safari
Amazing Guide and a great booking/planning experience
Charles, our guide, was amazing and extremely knowledgeable about the wildlife include all of the birds. We had two people interested in birds in our party so it was a great fit. Osnet tours was very communicative and helpful throughout the process.
Overall, the quality of the tour was comparable to significantly more expensive bookings. I would highly recommend Osnet.
Email Winnie | 20-35 years of age | Experience level: 2-5 safaris
She was the like no other. The best in the the world!
It is an incredible company. Best at what they do.
US
Email Shekar | 50-65 years of age | Experience level: first safari
Professional, Knowledgeable and client friendly
We could not have chosen a better safari tour company than Osnet.
From the time we started our journey plans, Geoffrey was professional and managed every aspect of our trip meticulously. The resort hotels selections were awesome. Being vegetarians, we had absolutely no challenges in the cuisine during all meals.
Our tour guide, Charles was extraordinary in his mannerisms, flexibility and polite attitude. This safari was our life time dream and Osnet made it so memorable.
Thank you!! We will certainly recommend Osnet tours to our family and friends.
CN
Email May | 35-50 years of age | Experience level: first safari
Caring, responsive and reliable—perfect for 1st time travelers
As a total new 1st time group of 4 travelers to Kenya Safari, the dependency on the agency is the highest. Luckily we chose Osnet, the hotel recommendations are great, with very good taste, and always ready to provide a good alternative selection during booking, super willingly to modify the entire trip arrangement to fit the budget and international flight schedule. Geoffrey is very caring and responsive. Our field guide Philip is super professional, with him, we saw all the animals in a very good spot, never need to concern about the road condition. They asked us for the feedback’s regarding the meal and stay every day, and if anything they promised to deliver back to help make the improvements. Another thing from my own observations, since they are this business for quite some time, with good local networking for real time info exchange such as traffic back to airport, animal sporting etc.
AE
Email Najeh | 35-50 years of age | Experience level: 2-5 safaris
Everything nice
Safari was amazing, they operated perfectly,
I enjoyed, I have seen the real wildlife.
Thank you Onset tours and travels.
Email Shelmith | 20-35 years of age | Experience level: 2-5 safaris
Onset Tours and Travels was a good opportunity for a safari on a budget.5/5
I had a really good time.It was super easy to communicate with the company.My tour itself was with five other people and felt very private.I am very happy about my choice since I paid way less compared to other companies.I was picked up at my place in Nairobi and dropped off there again.The only thing I’d like to change was the vegetarian food options during the trip.Everything else was fantastic and I highly recommend.
CZ
Email Adriana Č. | 50-65 years of age | Experience level: first safari
Reliable, helpful, nice guys, just the best tour operator.
The holiday with Osnet tour was full of exciting experiences. In a short time we got to know a lot of animal species, the life of the Masai people and a few words of Swahili. Our driver Philip was very knowledgable and experienced, he attended to us with an open heart. he answered every question. Nothing was ever too much for him. He showed us the laws of nature, sometimes a sad and harsh story. He explained how to read and respect nature. He tested us on his knowledge of birds (such a challenge and motivation!) He was able to praise us. He was still in good spirits. And his ride! Maasai massage! Where something happens, there is the first or the fastest or the closest. We fell in love with the Kenyan people and their attitude towards life. It was so painful to come home. My heart stayed in Kenya.
Geoffrey and Philip helped us a lot with a gift from the Maasai, which was not allowed on the train. If there were any organizational problems outside of our "Osnet tour days", we could turn to them. Next time definitely with Osnet tour and Philip!