Amazing Safari Experience!
Osnet Tours And Travels
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $450 per person per day (USD, excl. int'l flights)
Reviews
TR
Email Volkan | 35-50 years of age | Experience level: 2-5 safaris
Poor communication, insufficient team spirit
We agreed on a 5-day safari package with Osnet. Our communication was very good beforehand and I had recommended it to many of my friends.
Although the tour started well, problems came one after another during the trip.
On the 2nd day, the Giraffe Center visit did not take place due to lack of communication between Geofrey and the guide. Although dinner was included in the price, I paid for it. The visit to the Masai village also did not take place again due to communication problems. The plan included a Tsavo West and Taita park tour. Our guide suggested to replace East instead of Tsavo West, and I said OK. Again, due to lack of communication between the guide and Geofrey, I had to pay the extra Tsavo East Park fee and fuel cost.
The hotel was not on our plan before the flight on the last day. I asked Geofrey and thanks to him he arranged. He asked 103$ for it and then said he paid himself for cover his excuse, I think.
In summary:
The communication between the team was very poor. Geofrey accusing them, guide and the driver criticizing him, telling he just sitting at the office.
Why I found myself in the middle of unpleasant arguments for no reason? Why did I pay for Park fees, fuel costs and dinner which should be included in the itinerary? Why we didn’t go to Giraffe Center and Masai Village which was also in the itinerary? I spent an hour to explain situations for Tsavo Parks. Why I had to do it on my vacation ?
NZ
Email Hayley | 20-35 years of age | Experience level: over 5 safaris
Would not recommend
We were very excited for our 9 day private tour across Kenya and Tanzania. We had hand picked the itinerary, accommodation and paid for everything upfront. Geofrey would always reply promptly but as the tour took place there were down falls that should’ve been avoided.
Prior to the tour starting they didn’t book accommodation in time so we had to change some of our options a few times.
Our driver in Tanzania was not experienced in the places we visited and we spent hours of our game drive with him asking for directions to our accommodation.
Accommodation was not booked correctly, we arrived at our accommodation and Osnet had booked elsewhere so we had to drive another 2 hours late at night to get there.
Our vehicle had issues and we missed morning and afternoon game drives.
We had a village tour included but payment wasn't arranged by Osnet so we paid, then Geofrey said we paid too much and they wouldn’t refund us what we paid, only a third of the amount.
One of our lodges overbooked us and Geofrey advised us the day of when he was told. He didn’t accept the downgrade of alternative accommodation but he didn’t follow up to ensure we would have a refund of the difference. Instead when we arrived it was not sorted so we spent the evening arranging the refund on his behalf - I was doing his job.
We had them book a train for us and it was last minute he told us that he booked it too late and the tickets we paid for were sold out so he refunded us the difference.
We didn’t get compensated for an inexperienced driver, the mix up in accommodation from the itinerary, loss of game drives, or the refund we are due from the lodge. Geofrey seems to have blocked my number and we now can’t get hold of them to get the money back.
The highlight was our guide Robert in the Maasai Mara, he was fantastic!!!!
Email Winnie | 20-35 years of age | Experience level: 2-5 safaris
She was the like no other. The best in the the world!
It is an incredible company. Best at what they do.
CN
Email May | 35-50 years of age | Experience level: first safari
Caring, responsive and reliable—perfect for 1st time travelers
As a total new 1st time group of 4 travelers to Kenya Safari, the dependency on the agency is the highest. Luckily we chose Osnet, the hotel recommendations are great, with very good taste, and always ready to provide a good alternative selection during booking, super willingly to modify the entire trip arrangement to fit the budget and international flight schedule. Geoffrey is very caring and responsive. Our field guide Philip is super professional, with him, we saw all the animals in a very good spot, never need to concern about the road condition. They asked us for the feedback’s regarding the meal and stay every day, and if anything they promised to deliver back to help make the improvements. Another thing from my own observations, since they are this business for quite some time, with good local networking for real time info exchange such as traffic back to airport, animal sporting etc.
SE
Email Siqi | 20-35 years of age | Experience level: first safari
A fantastic experience in Kenya
In July of this year, we embarked on an unforgettable journey in Kenya. Even now, when we look back, it feels as if we're still amidst the vast savannahs. From Amboseli to Samburu, from Nakuru to Maasai Mara, each day brought new awe-inspiring experiences. The Big Five, the wildebeest migration, a family of cheetahs walking past our vehicle before starting a hunt... All in all, this trip was filled with surprises and joy. Our guide, Philip, was very professional, experienced, and communicative. He showed us many incredible sights while sharing a wealth of knowledge. In short, we were very fortunate and came away with so much from this journey.
Email Juliet | 20-35 years of age | Experience level: 2-5 safaris
The best.
The trip was worth it, I enjoyed the views and services provided
IT
Email Damiano | 20-35 years of age | Experience level: first safari
Authentic experience and reliable operator
I chose Osnet Tour and Travels to discover Kenya in the 2024 summer - at first approach it can be difficult to feel safe in trusting and sanding money to local people you have never seen or talked to, even after checking that they are a certified tour operator at TRA. At the end of this fanstastic journey i have to say that it has been the best choice we have ever made: Geofrey and all the people working with him (we had Philip as driver, strongly reccomended!) are defenitely helpful, friendly, efficient and (most of all) experts in what they do in their job; i fell i had the opportunity to have a real authentic experience with them, feeling safe and confortable in each step.
Reccomended and reliable.
HK
Email Constance | 20-35 years of age | Experience level: first safari
Excellent stay in Kenya!
We made our decision of travelling Kenya only 2 months before our trip, and August is the peak season. We worried the rooms are tight but Geoffrey helped us find the hotels, which are very nice and we really enjoyed the stay in hotels! He also tailor-made the itinerary based on our demands and the flight schedule. He always replied in a timely manner whenever we had any questions.
Our tour guide Charles is experienced, responsible and friendly. He has good driving skills too ! Thanks to his guidance, we saw a lot of animals at a very short distance. The jeep is in a good condition too.
We had a great time in Kenya because of Osnet.
IN
Email Sujata | 50-65 years of age | Experience level: 2-5 safaris
Reliable and trustworthy
Awesome Safaris. Arrangements were good. We had an excellent guide Mr. Philip whose knowledge and enthusiasm made our trip memorable. I'm happy to have been able to see the beauty of Kenya with Osnet Tours.
Thank you for the amazing trip Mr. Geofrey and Osnet Tours and Travels.
US
Email AE | 50-65 years of age | Experience level: first safari
Experience of a lifetime
Once we decided on an itinerary for our Kenyan safari, we priced out a number of safari companies. Osnet gave us the best price and the most detail about the lodging, drives, and activities. Like another reviewer, we were hesitant about sending money to an unknown company, but it all worked out beautifully. Geofrey was always quick to respond with details about the trip and answers to our questions. We arrived to Kenya separately, but a pick up and hotel transfer was arranged for both of us. The lodging was unique and special at every place. Geofrey made excellent recommendations for the different parks we visited. Our guide and driver, Charles, was superb. He shared information about Kenya along the drive, was amazing at knowing when and where to spot the animals, and he was flexible when we made a change one day. He was punctual, informative, and kind. We could not have asked for more. We would recommend Osnet to any of our friends and family. Geofrey, Charles and the people of Kenya gave us the trip of a lifetime.