SafariBookings has received complaints from clients about Kenya Walking Survivors Safaris Ltd.

Reviews

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Raj Visited: October 2014 Reviewed: Jan 10, 2015

Excellent lifetime tour!!!
5/5

My Husband and I visited Kenya Early October last year. We were having both Kenya and Tanzania tour. At first we were hesitant on whether to use Kenya Walking Survivors Safaris for our trip or not. Honestly we experienced more than we expected. Then owner OT Was ever answering our queries instantly. The driver Masha was the best.Accomodations were excellent and food coked by our own private cook Jacob .This was unbelievable! We are planning to visit East Africa Again in future to do gorilla and definitely we will use KWSS.I would recommend KWSS to everyone wishing to visit East Africa. Again thank you KWSS for making our dreams come true!!

Kirill   –  
Russia RU
Visited: December 2014 Reviewed: Jan 8, 2015

20-35 years of age  |  Experience level: first safari

Excellent adventure
5/5

Excellent staff, great care on a client. First of all a driver met me at the airport in Nairobi and bring me to the operator office and then to my hotel for free. Then, during the safari, mr. Otieno booked the bus ticket for me for my futher travelling. Thanks for that! And I had no problems on safari - tent, car, food - everything was nice.

Ramesh   –  
India IN
Visited: November 2014 Reviewed: Jan 6, 2015

20-35 years of age  |  Experience level: first safari

Great Experience We will live to Remember In Africa
5/5

My family and I had trip this year.We had a wonderful time and a smooth ride. All the hotels we slept were nice and it felt like we are at our home. Our driver guide Clement and our cook Sam did an excellent work. They made us feel comfortable in Africa where we dint know anybody. Mr. Otieno was always quick to respond to us. We are so grateful to Kenya Walking Survivors Safaris. Those good memories will remain in our minds forever…Kenya Walking Survivors Safaris you are the best….

Urvashi   –  
India IN
Visited: November 2014 Reviewed: Dec 27, 2014

20-35 years of age  |  Experience level: 2-5 safaris

Great value for our money
5/5

We had been longing to visit Africa since we got married 5 years ago.We
once booked with a travel agent from here, whom later conned us the
deposit we had paid.It was frustrating and we decided to postpone our
trip.On our search at google,we came across this company and we decided to
gamble,Luckily ,the owner Mr Otieno gave us a call after we sent an
enquiry.We discussed everything over the phone!He was so responsive to our
mails and was also flexible to change the program where we needed a
change.What amused us most was that our whole trip was private with no
disruption. I would say dealing with a local company is so much better and
easier.I would give KWSS a 100% !!

Sergio Kesting (Sir Joe)   –  
Germany DE
Visited: October 2014 Reviewed: Dec 21, 2014

50-65 years of age  |  Experience level: first safari

perfect service, great team, a lot of fun.
5/5

We had a driver and a cook taking care of us and we became friends
we were a group of three plus driver and cook. The food was excelent, every day fresh and cooked with fantasy including personal wishes, e.g once we made a cactus salad with wild cactus-leaves.
The team was great. We saw all the big 5 plus hunting cheetahs thanks to the experience and flexibility of the driver.
I would love to repeat an experince like we did and can only recomend this trip, now that everybody is afraid of Ebola which is 5.648,1 km away (distance between Freetown, Sierra Leone and Nairobi, Kenya) and there is few tourism but all the warmth of the Kenyan "Hakuna Matata" and Caribu (="welcome").

Phill   –  
United States US
Visited: November 2014 Reviewed: Dec 16, 2014

Email Phill  |  20-35 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Phill and not that of SafariBookings.
Dishonest Management
1/5

It's a long story, but in summation we paid extra to stay in nicer accommodations but were taken to another location without being told or asked. We had to confront the company before they would admit the mistake. Management made multiple excuses with a story that changed each time then promised a refund for the difference between the two places. We contacted the company multiple times for this refund and have yet to receive anything.

At the end of the day, there are so many great safari companies, why use one that you can't trust?

Reply from Kenya Walking Survivors Safaris Ltd
Reply from Kenya Walking Survivors Safaris Ltd
Posted on Nov 11, 2016

Hey,Phil ,We acknowledge your review to know that you where NOT happy with the same facility you approve after long phone discussion before you did the booking of the safari ,we respect all our clients Negative and positive feedback and this make our company more responsible on the services.

We are sorry to see your review online claiming you did not received the refund of USD$100 for your group of 10 person at USD$ 10 per person ,and to confirm for you this, I personally did the transfer the money to your account .
Please we request you to be clear and honest on this,For other travelers to know the truth.

Wing Chan   –  
Hong Kong HK
Visited: August 2014 Reviewed: Dec 15, 2014

35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Wing Chan and not that of SafariBookings.
Nice safari, can catch all big five, accommodation and meal can be improve.
3/5

The guide are professinal, show us lots of animal as he can, also the big five. In general, the accommodation and meal can be improve, special the lunchbox when we need to take a long transportation, only biscuit, cake, banana.

Reply from Kenya Walking Survivors Safaris Ltd
Reply from Kenya Walking Survivors Safaris Ltd
Posted on Dec 26, 2014

Thank you very much for the Review Mr.Wing chan, we take any positive and Negative review to improve the quality of our services to our clients.
Im very happy that our guides made you happy by spotting all the big five ,Otherwise as per the meals you where given in as per the lunchbox we talk with the tented camp which you use and they promise to change the lunch box quality .
we are very grateful on your honest review this will make our next clients get more perfect services.
Thank you very much and hope to see you again in East Africa country.

NASEEH   –  
Qatar QA
Visited: October 2014 Reviewed: Dec 9, 2014

Email NASEEH  |  20-35 years of age  |  Experience level: first safari

Good Time!!
5/5

We traveled to Africa,Kenya to be specific,we were a group of 12 guys and we were conducting volunteer job there for one month.We later decided to do a 7 day trip for Kenya and Tanzania.The whole trip was awesome and relaxed.Thanks KWSS for your good work.

GREAT ADVENTURE
My colleagues and I booked a tour with Kenya Walking Survivors Safaris. We could access them at any time we wanted and they always had a solution to all our questions and fears.They booked nice tented Camps and gave us 2 private cooks who were cooking for us.Thanks to the drivers and the cooks for their good job.We are very very happy about them.This company is commendable!!!


Awesome Experience ever
We travelled in Kenya under volunteer program where we stayed for a month.After we were done we did an enquiry through their website and within few minutes our mail had already been answered!Mr Otieno even made a phone call to us which made us gain some trust with them.The trip was organized in 3 days and we were good to go.Their prices were fair and their services were trhe best.It was very nice that such a big number of people could be managed that fast.I would refer anyone who wants to travel in East Africca to o for this company.

THANK YOU THANK YOU KWSS!!!!!!
In Late October we travelled to Kenya for some work we were doing there.later we booked a Kenya and Tanzania trip with this Kenya Walking safaris.They realy pleased us for their good services and quick response.With this company you can never go wrong….

karin and martin, Germany   –  
Germany DE
Visited: November 2014 Reviewed: Dec 7, 2014

50-65 years of age  |  Experience level: 2-5 safaris

perfect safari in beautiful kenya
5/5

At the beginning of the small rain season we had a excellent private safari. Thanks to Masha (our pleasent driver) and Jacob (the best cook in whole africa). The time in November guarantees a beautiful background, because the clouds give more quality to the picture. Also at the camp grounds there is no bussiness and you can enjoy the evenings alone and hear only the nature. We would do it again every time. Thank you Mr. Etiono for the perfect safari. Good bless you and your staff.

Tuan   –  
Canada CA
Visited: September 2014 Reviewed: Dec 5, 2014

50-65 years of age  |  Experience level: first safari

Fun safari and good service
4/5

The safari was more than expected, very exciting experience to see all the animals up close and the national parks are breath taking. KWSS service is good, the guides are friendly, knowledgeable and led us to very good viewing spots. KWSS is also very flexible, trying to adapt and do their best to change the program to meet our needs. Their guide /driver Martin was the best. The only negative, their cook and cuisine were below par.
We will recommend KWSS to our friends.

Disclaimer

  • All corporate and/or tour info is provided by Kenya Walking Survivors Safaris Ltd, not SafariBookings
  • The tours offered by Kenya Walking Survivors Safaris Ltd are subject to their terms & conditions