The Team Behind Kenya Walking Survivors Safaris
Kenya Walking Survivors Safaris Ltd
- Located In:
- Size:
- 10-20 employees (Founded in 2003)
- Member Of:
- Eco Tourism & Kenya Wildlife Services
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $64 to $490 per person per day (USD, excl. int'l flights)
Reviews
CN
Email xin | 20-35 years of age | Experience level: first safari
fraud!!!
I booked and paid everything in July.
Now I just received a email saying "
Thank you very much your email,Please this is notify you that the company
has technical problems and therefore cannot give the required
services.Kindly,you are advised to chargeback your card or provide an
alternative method of getting your refund .You will receive the funds
between 45-90 working days.
We are sorry for the inconveniences caused and deeply apologize. we hope
to serve you in future."
And my trip is 10 days in front. what could I do?!!!
And I am worried about my money too!!!!
SG
Email Choong | 50-65 years of age | Experience level: first safari
Company is not fulfilling tour!!
I too got the same email. My tour supposed to start on Aug 22nd for 10 days. I have paid half of tour price for 5pax. My tour haven't even started and is aborted. Now my issue is how to recover the money I paid and how to get a replacement tour in this short time!
.... this is notify you that the company
has technical problems and therefore cannot give the required
services.Kindly,you are advised to chargeback your card or provide an
alternative method of getting your refund .You will receive the funds
between 45-90 working days.
We are sorry for the inconveniences caused and deeply apologize. we hope
to serve you in future.
Kind regards,
Julius muchiri
public relations.
CA
Email Zac | 20-35 years of age | Experience level: 2-5 safaris
DO NOT BOOK!!!
This “tour operator” is a scam artist. I booked a tour months in advance. And now 20 days before my tour is set to begin, I receive this email:
“Thank you very much for your email. Please this is notify you that the company has technical problems and therefore cannot give the required services”
My flights have already been booked, but I have no tour. I paid over $5000 USD, and now I have to somehow get my money back.
TW
Email Irina | 20-35 years of age | Experience level: first safari
Money fraud. Ruined trip. Pay the hardworking drivers at least or you aren't humans!
I've just known that the company seemed to get bankrupt more than a week ago. I wish they had told me earlier about that instead of keeping silence which is what cowards do. After we made a payment (1600 USD which is like 1.5 of my monthly salary) there has been a silence to my e-mails regarding the receipt and other questions. I called and they sent me the receipt but the silence continued until August 7 when I knew that they had stopped all their services. I see there are dozens of tourists who face same situation. Some of them had to face it straight at their arrival when they found out there were no one to pick them up and they couldn't reach anyone. I appeared to be luckier but as everyone else I lost my money and trust in more humans. I understand that everyone has to survive in this rigged monetary system but if you do so at the expense of others you aren't a decent human being. It's not the loss of money of that importance but it's the loss of trust. So Mr.O, if you read this message, please at least have decency to pay off your former employees.
NZ
Email Fei yuan | 20-35 years of age | Experience level: first safari
How do you get a refund
Just received an email from the company saying that the tour won’t be operation , they asked for my bank detail in order to process the refund of my deposit, but I have a bad feeling that it might not happen and I worry that I’ll have to unfortunately face the financial loss. Does anyone here who is in the same situation have any suggestions what to do to get my deposit back ?! It’s a large amount of money that me and my family worked hard for, I can’t actually believe this is happening..
SE
Email Olga | 50-65 years of age | Experience level: 2-5 safaris
Diappointed and feel robbed
The company took money and disappeared. I booked in July, they should not take my booking if they had troubles, I should arrive on September 6. I was in contact with them about visum just last week, today got message that they got troubles. Terrible. I don not know if I got my money back. I see that there are many others in the same situation.
I do not know what to do.
AT
Email Maria | 20-35 years of age | Experience level: first safari
WHAT IS HAPPENING?
Safari is supposed to start on 29th August, trip got cancelled today. What is happening? What is there to be done? What are all of you doing now? How and where to apply for a refund and how can we make complaints at the police?
Shame and horrible treatment of tourists.
Here we booked 8 days tour with this company and already deposited 1200 dollars but yet co not reply
Dear sir,
As we are booked a 8 days nairobi-masaimara-naivasha -amboseli package with
Kenya walking survivor , and we transferred the fund of $600 for two times
But that mr otieno not gave us any confirmation voucher , nothing is from your
Side , so I booked this package from sufari booking.com site,
So please we want a immediate answer of this.
My transaction summary is as follows:-
This is my bank statement
2 27/07/2019 29/07/2019 irm/usd600.0@70.61gst76/owrem/20190
727****4 43,327.26 48,861.58
3 28/07/2019 29/07/2019 min/icarcsbiepa/201907281303/7**083
/ 400.00 48,461.58
4 29/07/2019 29/07/2019 irm/usd600.0@70.41gst76/owrem/20190
72***48** 43,207.04 5,254.54
Here I attached my bank remittance statement for two times, as first transferred mr.
Kind regards
Mr.Otieno lysaniash
Kenya walking survivors safaris ltd
Box 746 naivasha-kenya
Its not a joke my total 1200 dollars are debited from my account and nobody was give any neither reply
My mail nor answering my voice call and video call also. Its very very serious matter, basically we are
Also tour operator in all over india, so if you are not take any action after this mail then I will try another
Method. So please avoid this and reply me urgently.
Here is my full and final request to all of you that please give me immediate reply,
Else I have to go and launch an action against all of you, against cheating to tourist,
Thanks
Dr Girish Bapat
CN
Email lucy | 35-50 years of age | Experience level: first safari
What they did last year, we paid $28965 for 9 person in 2017. Read my story
2 Stars for how lucky we are....Mr.OT disappeared almost the same time last year. I try to contacted everyone in the contract despairly one day before departure. Right now, if you have not flight to Kenya, FIND PLAN B. Below is the e-mail I sent to them in 1 Aug, 2019....
Well, Dear OT Team,
It's my last time to mail you, just lost my patience.
Attched is your so called "Promise" "Apology"....which turned to be a lie.
If you rememberd you cried on the phone begging me to let your tourism package back to SafairBooking. I believed you.
If you rememberd how eagerly you want to back to SafairBooking even sent me a "confidential mail" promised refund with interests. I responded we don't want interests, we just need our money back!
If you rememberd you claimed yourself is a Christian, lying is a sin, you got family to support, you got housing mortgage, you have to back to SafairBooking to keep you alive.
Oh, find the attachment "mail", sometimes I just joking with my friends, I said "Hi, Merry Christsmas Mr.OT, where is my refund? " " Hi, happy new year Mr. OT, where is my refund?" "Hi, happy Valentien's Day Mr.OT, where is my refund? ".....well, this time maybe Happy Anniversary Ruined Vacation 2018, right? where is my refund?
Hush.....145 mails between us, oh plus this one is 146...sorry, you are not Tom Hanks, I am not Meg Ryan either.(you know the movie "You've Got Mail", if not, just watch it , definitely you deserve best actor reward)
The last but not least, Hakuna Matata, I understand debt is a old friend to you. I just go back to SafariBooking, TripAdvisor, kenya tourism authority, kenya tourism police, again~~~~
Above is the mail. I bet they promised everyone get refund in 90 days. He, Mr.OT, will try to persuad everyone withdard the bad comment that he will speed the refund. (DO NOT BELIEVE IT).
In my situation, they did refund in a very long time. For almost one year, still have $1961 arrearages.
I really doubt I can have the money back right now.
We got cancelled a 21 day tour and already payed for everything!
Just received an email saying that our tour got cancelled and that we are supposed to get a refund in 120 working days, but I have a very bad feeling about this. Not contact information, no phone, nothing!