The Team Behind Kenya Walking Survivors Safaris
Kenya Walking Survivors Safaris Ltd
- Located In:
- Size:
- 10-20 employees (Founded in 2003)
- Member Of:
- Eco Tourism & Kenya Wildlife Services
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $64 to $490 per person per day (USD, excl. int'l flights)
Reviews
US
Email Phill | 20-35 years of age | Experience level: over 5 safaris
Dishonest Management
It's a long story, but in summation we paid extra to stay in nicer accommodations but were taken to another location without being told or asked. We had to confront the company before they would admit the mistake. Management made multiple excuses with a story that changed each time then promised a refund for the difference between the two places. We contacted the company multiple times for this refund and have yet to receive anything.
At the end of the day, there are so many great safari companies, why use one that you can't trust?
Reply from Kenya Walking Survivors Safaris Ltd
Posted on Nov 11, 2016Hey,Phil ,We acknowledge your review to know that you where NOT happy with the same facility you approve after long phone discussion before you did the booking of the safari ,we respect all our clients Negative and positive feedback and this make our company more responsible on the services.
We are sorry to see your review online claiming you did not received the refund of USD$100 for your group of 10 person at USD$ 10 per person ,and to confirm for you this, I personally did the transfer the money to your account .
Please we request you to be clear and honest on this,For other travelers to know the truth.