SafariBookings has received complaints from clients about Kenya Walking Survivors Safaris Ltd.

Reviews

Sort By: Date Most Helpful Rating 1-10 of 543 Reviews
Joanna   –  
Australia AU
Visited: August 2015 Reviewed: Nov 23, 2015

Email Joanna  |  35-50 years of age  |  Experience level: first safari

A great organisation that is as he says flexible. Do remember you are in Africa!
4/5

Booked this trip for my father and I and not having the time to do research I trusted Kenya Walking to do it all for me.
A couple of changes I would recommend - break up your trip don't do a 10 day safari - you'll get bored even if you love animals!
- Mara is by far the best though Amboselli and Tsavo East and West does have it's advantages.
.....Different terrain and animals

Overall quite good - there was a couple of issues that Otenio sorted. A couple of horrible situations that weren't fixed immediately though a rebate was sorted. (although it wasn't the cash we were after)

We overall had an great experience and although I was extremely hesitant even to the point I was worried no one would be there to pick us up and my deposit would go astray. They were professional and dealing with the team was amazing.

I wish I could give it excellent though there is a few things that did affect the trip on a short term basis. Including some of the accomodation. Very similar to the comments I read before going on this trip... A couple of things to sort out OT and you'll have a great trip
For Zanzi bar travellers - DO NOT STAY AT DHOW INN!!!!
They stole my dad's Prada perfume, some cash - a neighbours gold necklace and I still haven't had a rebate or anything of the sort - still waiting to hear back on this one from both Paco - the owner at Dhow Inn and OT if you can do anything?

Just ruined the last bit of our holiday.

Finally DO the Gorilla Trek I was worried it wasn't worth the cash... It was! Enjoy folk - So much more to do, though 3 weeks in Africa was amazing!

Reply from Kenya Walking Survivors Safaris Ltd
Reply from Kenya Walking Survivors Safaris Ltd
Posted on Nov 30, 2015

Hey Joanna ,
Thank you very much for the feedback ,I confirm that all our clients feedback are taken seriously both positive and Negative.
Please im very happy that you enjoy your 20 days trip with us in East Africa countries(Kenya,Uganda ,Tanzania and Zanzibar Island,
Yes, i also acknowledge that you inform all tourist that this is Africa where nature and culture is great.
Thank you also for the suggestion that the Gorilla Trek was your lifetime experience.

I want to take this opportunity to inform you that im sorry for the lost of your perfume in the Island Hotel,
I confirm that you did NOT inform me that you lost somethings in Dhow Inn,I have taken the step to follow it up with Dhow inn and i wish to Confirm that they said they are contacting you on the same and will get back to you as soon as possible ,And they have admitted that they Did Not know any lost of your perfume,Otherwise im happy that it will be resolve to you as soon as possible,
Generally as you said all went well and Great for your 20 Days East Africa countries Holiday.
Again welcome again for another adventure.

Gina   –  
Greece GR
Visited: February 2016 Reviewed: Feb 8, 2016

Email Gina  |  50-65 years of age  |  Experience level: first safari

It simply surpassed my expectations!
5/5

Hats off to KWSS! Thanks to Mr. Otieno's excellent customers' service and a very well organized trip, we had a wonderful10 day safari trip in Kenya. Our driver/guide Zachari was more than willing to take it to the next step and ensure us a very comfortable trip. We saw the big 5 and enjoyed our stay at luxury lodges. I strongly recommend KWSS and plan to use their services next time around.

Katy Harris   –  
United Kingdom UK
Visited: April 2016 Reviewed: Apr 20, 2016

Email Katy Harris  |  20-35 years of age  |  Experience level: first safari

Amazing safari - the experience couldn't have been better!
5/5

My friends and I took a 4 day safari with Kenya Walking Survivors Safaris Ltd (KWSS) - visiting Lake Navaisha, Lake Nukuru and the Maasai Mara Nature Reserve - following a conference we were coordinating in Nairobi. From start to finish, I really couldn't flaw KWSS. Over email, before we began, they were extremely responsive (usually answering emails within a few minutes of sending them), thorough and helpful. They picked us up on time from our hotel in a comfortable and well-equipped van and we set off. Anthony (our driver and guide) and Sam (our chef) couldn't have been more friendly, welcoming or knowledgeable. The food (cooked using local ingredients) far surpassed our expectations - it was absolutely delicious and always consisted of several different dishes. Anthony bent over backwards to accommodate our every need and was able to answer every question about the local flora and fauna that we threw at him. We saw hippos, lions (at v close range!), rhinos, eagles, leopard, cheetahs, water buffalo, giraffe, zebras, elephants - the list goes on and on. Anthony had an excellent relationship with all the other guides in the park so was able to find the Big 5 with ease and his eagle eyes spotted animals that were just a speck on the horizon! The accommodation was basic but clean and very good value for the cost. All in all, I couldn't recommend this local company enough - the itinerary was exactly as described (with the added bonus of an extra game drive we hadn't expected!) and they even accommodated us in their office for several hours before we flew home to save us waiting at the airport on a Sunday night. The trip really was a once in a lifetime experience - we could not have had a better time or seen or done more in our 4 days. I would also definitely recommend going at low season - the weather was glorious and we could get so much closer to the animals with only a few other trucks around. Book your trip today!

Ben T   –  
United Kingdom UK
Visited: April 2016 Reviewed: Apr 20, 2016

Email Ben T  |  20-35 years of age  |  Experience level: first safari

Fantastic - couldn't fault a thing
5/5

Kenya is a beautiful country and it was made even more so by the expert knowledge and friendly disposition of our guide Anthony. With just a few days to spare following a business trip, we managed to squeeze in Lake Nakuru, Lake Naivasha and the Maasai Mara - and none of the parks disappointed. Our lodge and campsite were comfortable and well-appointed, and the food - cooked fresh by our cook Sam who came along with us - far surpassed expectations. Within just two days we had already seen the Big Five up close - including black and white rhinos - along with cheetahs, leopards, hippos, crocodiles... the list goes on! Our guide Anthony had the eyes of a hawk - navigating bumpy roads with great skill while still spotting lions hiding in long grass. It was a trip of a lifetime and I can't recommend Kenya Walking Survivors Safaris enough (and make sure to ask if Anthony and Sam are free!)

Estela   –  
Portugal PT
Visited: May 2016 Reviewed: May 30, 2016

Email Estela  |  20-35 years of age  |  Experience level: first safari

Excellent Experience, Best Guide in the World
5/5

My husband and I booked a Safari + extension to Zanzibar trip and everything went very well. We were received by Mr. Otieno in the very first day when everything about the program was explained.
The major plus goes to Samuel, our guide, that was excellent. He knew a lot about the wildlife and was very friendly and funny.
In Zanzibar everything smoothly as well.
Very good hotels apart from just one night, which was overcomed by the rest of the entire amazing experience.

David   –  
Italy IT
Visited: May 2016 Reviewed: Jun 15, 2016

Email David  |  20-35 years of age  |  Experience level: 2-5 safaris

Great (second) safari trip with KWSS - highly recommended!
5/5

This was my second safari trip organized with KWSS Ltd. The trip was three days, two nights, and Mr. Otieno and his team managed to accommodate my schedule perfectly, and to customize the itinerary to visit two parks, Amboseli and Tsavo West. We were guided by Benson, who had great knowledge of the parks and animals, and we managed to see quite a lot of fauna. Finally, accommodation was great, in a lodge facing Mt. Kilimanjaro (in Amboseli) and a hotel structure in Tsavo that was straight into the park. I would definitely travel again with KWSS due to the much better price compared to the competition, and the high quality of service offered.

Sheila   –  
Australia AU
Visited: June 2016 Reviewed: Jul 5, 2016

Email Sheila  |  65+ years of age  |  Experience level: over 5 safaris

Mr OT was very helpful and professional in organizing our safari, Loved everything!
5/5

Everything was excellent, except for the roads! However nothing could dampen my enthusiasm and enjoyment of this great adventure! Congratulations,KWSS, youre no 1!!

Elena   –  
Spain ES
Visited: June 2016 Reviewed: Jul 6, 2016

Email Elena

Awsome experience!!!
5/5

I would like to thank Mr. Otieno and, of course, our driver Yaveth (I don´t know how to write it, sorry) for all the trip they organiced for us.It was such a great and amazing experience that we hope repeat soon!!!!!

The hotels, the safaris, the places we visited... everything was perfect!!

Thank you again.
Wish you the best

Chenzhuo Gong   –  
Tanzania TZ
Visited: June 2016 Reviewed: Jul 8, 2016

Email Chenzhuo Gong  |  20-35 years of age  |  Experience level: 2-5 safaris

Wonderful Safari Experience
5/5

We went for a six day safari with Anthony and Sam and overall the experience has exceeded my expectations. Anthony is very experience and easygoing. He showed us lions and leopards for several times, all very closely. This is something I have never experience in my previous Safaris. Sam is a superb cook. He can cook an amazingly delicious meal using very simple ingredient. He would also wake up very early to prepare food for us. I would strongly recommend Kenya Walking Survivor to any people who is interested in having some unforgettable memory in Kenya.

Louise kasongo   –  
Ireland IE
Visited: June 2016 Reviewed: Jul 22, 2016

Email Louise kasongo  |  35-50 years of age  |  Experience level: 2-5 safaris

The best experience ever
5/5

KWSS is the best, they live up to their expectations! Their services are spot on! Our driver David was very knowledgeable which was very helpful to the group! Our chef Sam was very cheerful ad well experienced cooked the best dishes ad fresh food everyday! To top it up Otieno was very welcoming ad cheerful! He made us feel at home ad in good safe hands! Our kenya safari is a memorable experience ad we'll definitely do it again! Thx KWSS u r the best group to safari with.

Disclaimer

  • All corporate and/or tour info is provided by Kenya Walking Survivors Safaris Ltd, not SafariBookings
  • The tours offered by Kenya Walking Survivors Safaris Ltd are subject to their terms & conditions