Owners Ines & Christopher
Indigo Safaris
- Offices In:
-
United Kingdom
United States
- Size:
- 10-20 employees (Founded in 2009)
- Member Of:
- ASTA, APTA, FGASA & DEMA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $70 to $1,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
CO
Email Roberto Marroquin Grillo | 65+ years of age | Experience level: 2-5 safaris
Indigo Safari was the worst of the companies I booked a safari with in Africa
Indigo Safari was the worst of the companies I booked a safari with. The companies in Kenya, Tanzania, and Zimbabwe were very diligent. It's true that the safari itself is run by different companies, bringing together groups and different accommodations, but everywhere the company I booked with, picked me up at the hotel and took me to the departure point. Indigo Safari doesn't do this, and the excellent manager who assisted me simply made me feel like I couldn't make any demands. In the others safaris, every day, everyone was attentive to informing me about the schedule, pickup time, and what each game included. In Namibia, with Indigo Safari, I had to find out at the accommodations what time they would pick me up, and they would contact Namibia 2 Go, the operator, and then inform me of the time and program. The excellent manager only informed me, once, that I had to be at the departure point fifteen minutes before the departure time, and I didn't know which one. I asked her several times if water was included, but she didn't answer. She also didn't inform me if lunch was included. Every day I eat breakfast and one meal, either lunch or dinner, and she offered me a plan without either option. Since he never explained the scope of the meal, he forced me to pay extra for food at the lodgings.
Namibia 2 Go, the opearator, every day, carried not only water but also other beverages and always brought lunch for everyone, asking first if they were vegetarians or had a special diet. The top manager seems to have no idea how to operate in the field. But the worst part of all was that I asked for a quote for two safaris, one in Salousvlei and another in Etosha, and manipulated me into choosing the most expensive plans with absurdly high food charges, arguing that the other lodges, more reasonable but also mid-range, were full. At both locations, the Namibia 2 Go vehicles arrived at these lodges first, and from there they took me, usually alone, to the other lodge. At reception, they always asked me why I wasn't staying there, and when I explained, they told me they weren't full at the time. The top manager got upset because I insisted that the safaris I wanted were available; if they weren't, they would close them and wouldn't allow me to quote them. I felt manipulated and poorly treated, and I informed him. His reaction was unprofessional, and after the start date, which he had no idea what time it would start, he never contacted me about anything. The safari was over, and she never did.