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Zivile   –  
Lithuania LT
Visited: May 2019 Reviewed: May 23, 2019

Email Zivile

The review below is the personal opinion of Zivile and not that of SafariBookings.
Indigo isn't making trips to Namibia by themselves

I've found the nice reviews of Indigo Safaris looking for a trip to Namibia. To my enquiry about the price for "6-DAY SAFARI & DESERT EXPERIENCE - GROUP ACCOMMODATED" with additional 2 nights pre- and post tour and airport transfer I got 21900 NAD. Only after asking isn't it the tour that costs "from 15720 NAD" (according to we ended with 17800 NAD with additional percentage for paying by card and for conversion to EUR. We corresponded quite long and a had a feeling that something not said. Only after asking direct about the group size, Corinne Bly whom I communicated with, wrote it was not a trip of Indigo Safaris. The tour was good, the guide - perfect, but decide yourself if there's sense to pay commissions for a dealer, - or just look for Chameleon Safaris (or anybody else) when going to Namibia... And it's recommended to ask about the max group size and max places in the vehicle (we were 8 what was optimum, - for the maximal group of 12 the vehicle wouldn't be convenient)

Reply from Indigo Safaris
Reply from Indigo Safaris
Posted on May 23, 2019

Hi Zivile, thank you for booking with us and leaving a review. Let me deal with your points.

We never claim to operate the tours we sell in Namibia, as a travel agent we sell tours that we have tried and tested, and we NEVER add anything on to the tour price. If the local operator sells at 17800 Namibian dollars, we sell at 17800 Namibian dollars. We make our margin by buying it at a discounted rate, just like any retailer.

The 15720 price was the rate that ended 31 March 2019, and was still current when you made your enquiry, but you booked a tour departing after that date, hence the difference in price. Most tours have seasonal rates. Hence the 17800 rate for the standard tour after 1 April 2019 is the correct price, and understandably adding extra nights and services increases the cost.

By booking through us, you get a range of different locally operated tours to choose from, all trusted partners, with the safety of booking through an international travel specialist. On top of that we can offer a range of extensions and combinations that local partners do not, with completely impartial advice, all combined into one invoice, saving our clients the trouble and cost of making multiple international payments as we can take payment in a range of currencies (USD, GBP, AUD, EUR, ZAR) all at no cost if you pay by bank transfer to one of the currency accounts above. If you choose to pay by card though the secure third party portal we use, the cost varies from 1.4 to 2.9% depending on the currency chosen and the domicile of your card.
Unlike banks and credit card companies, we do not charge a conversion fee or a foreign transaction fee (typically 3%). The rate we use is the rate we buy the foriegn currency at, which is about 1.5% off the mid-market or interbank exchange rate on, that no bank actually gives, and is generally better by 1.5 to 2% than most high street banks. So our clients get the best exchange rate possible, and if they bank in one of the currencies above, typically they have no bank transfer fee to pay.
Nothing is ever "not said". If you ask about group size for example, we tell you. It is even stated quite clearly in the itinerary on this website. As you wrote here, you asked about the group size she told you. When clients book they all recieve the name and contact details of our partner in-country, as you did. I'm sorry you feel that somehow being given all the information you asked fo
and being given a choice of cost-effective payment methods downgraded the experience you describe as having a perfect guide and an optimum sized group to. 3 out of 5.
Christopher Bartlett, Managing Director, Indigo Safaris.

Kaylene   –  
Australia AU
Visited: October 2018 Reviewed: Nov 18, 2018

Email Kaylene  |  50-65 years of age  |  Experience level: first safari

100% Perfect!

Right from the first email Ines from Indigo Safaris was amazing. I left things a bit late to organise so availability was the main issue. Ines found lots of options for our trip and worked within our requests. Everything went smoothly,not a single hitch. We did a fly in lodge safari in Botswana before spending a few days in Victoria Falls. All our accommodation was perfectly suited to our small family.
So happy I stumbled across Indigo Safaris and would 100% recommend them
Thank you Ines :-)

Lucy   –  
Poland PL
Visited: August 2018 Reviewed: Nov 16, 2018

Email Lucy  |  35-50 years of age  |  Experience level: over 5 safaris

Perfect Botswana tour:)

Everything was really perfectly arranged, all transfers were on time and we were welcomed at the reception desks.
We liked chosen accommodation very much and order of our route was also well thought out.
We appreciate all efforts and the result:)!
Contact was easy, fast, nice and productive:)

Neil and Alison   –  
United Kingdom UK
Visited: October 2018 Reviewed: Nov 1, 2018

Email Neil and Alison  |  35-50 years of age  |  Experience level: 2-5 safaris

Very happy with trip to Tanzania - Dar, Selous, Stone Town and Zanzibar Beach

We were originally apprehensive as all our trips we arrange direct with each hotel/airline/guide etc

Ones did a great job listening to what we wanted and communicating along the way

The trip went to plan and we were very happy

Ronna   –  
United States US
Visited: September 2018 Reviewed: Oct 13, 2018

Email Ronna  |  20-35 years of age  |  Experience level: over 5 safaris

Great tour! Very pleased

We booked a 3 day camping safari in Chobe with indigo safaris. The communication leading up to the trip was very good, clear and no questions left unanswered. Very prompt replies and good follow up. Kalahari tours is who actually serviced the trip and the logistics were perfect. I have absolutely no complaints about our tour and would do it again in a heartbeat. Highly recommended.

Andy Hill-Smith   –  
United Kingdom UK
Visited: September 2018 Reviewed: Oct 11, 2018

Email Andy Hill-Smith  |  65+ years of age  |  Experience level: first safari

A brilliant tour for Africa virgins!

We'd been invited to visit old friends who'd emigrated to KwaZulu Natal and were looking to see more of SA whilst there - in particular, we wanted to see a game park and the Garden Route. Our choice of agent was going to be important as we were to be very dependant on their advice, so I researched the field, came down to a shortlist and finally decided on Indigo Safaris, though it was a fairly arbitrary choice.

Ines Moosmann proved to be brilliant! I only had a vague notion of what we wanted to do/see and her choice of Kariega Game Reserve was inspired - it's a wonderful place! From there, we agreed to go via Tsitsikamma, Knysna, Oudsthoorne, Hermanus, Stellenbosch and then spend 4 nights in Cape Town. Ines advised as to how long to stay in each place and booked all the accommodation which turned out to be, without exception, excellent, with a huge variety of different hotels and guest houses.

Throughout the process, Ines was responsive and helpful, answering my many questions with a positive attitude. In the event, the entire trip was a memorable experience and I'd recommend Indigo Safaris without hesitation to anyone planning such a trip.

Thanks Ines!

EJ and Bob S   –  
United States US
Visited: September 2018 Reviewed: Oct 5, 2018

Email EJ and Bob S  |  65+ years of age  |  Experience level: 2-5 safaris

A wonderful adventure excellently arranged by Ines

We just returned from our adventure in South Africa, Zimbabwe and Botswana . The hotels and guesthouses were wonderful. The safari in Botswana was better than we imagined with unbelievable service at every establishment. Everything Ines helped us plan went like clockwork. We have already given her name to two of our friends and we are looking forward to working with her on our next adventure. Thanks for the great job.

Tim   –  
United States US
Visited: September 2018 Reviewed: Sep 21, 2018

Email Tim  |  35-50 years of age  |  Experience level: 2-5 safaris

Christopher arranged an excellent trip to Namibia - couldn't be more pleased.

Christopher at Indigo arranged an excellent trip. The information on the site was accurate and he addressed all questions with almost immediate turnaround. Payment was a breeze. From arrival to departure, everything was top-notch and smooth. I went with a camping option with one part safari and second part desert. Namibia was spectacular. The guides and company Christopher arranged were excellent, professional and clearly vetted on the ground by him. Etosha NP and Sossusvlei were fantastic destinations with well appointed and managed campsites by the national park service. Separate accommodation in Windhoek was lovely in nice, small guesthouses. Would strongly recommend having Indigo book your next trip to Namibia. Go see the rhinos before they're gone!

Nicolai   –  
Denmark DK
Visited: July 2018 Reviewed: Aug 25, 2018

Email Nicolai  |  35-50 years of age  |  Experience level: 2-5 safaris

Taylormade Safari

We would 100 % use indigo again. We can really recommend Jimbazi camp in Selous. Excellent staff and topclass service. Everything went smoothly and we got value for money.

Paolo   –  
Italy IT
Visited: August 2018 Reviewed: Aug 21, 2018

Email Paolo  |  20-35 years of age  |  Experience level: 2-5 safaris

Fantastic trip, tailored to what we liked

Probably couldn't ask for more given the notice, the high season and the budget.
Ines managed to book - and made us discover - some beautiful places, which were an experience in their own more than an accomodation.
Also, she managed to accomodate all our requests in terms of minimizing the stays in cities and booking the places we knew we wanted to visit.

We literally just had to drive and discover what amazing thing would happen to us at our next destination.

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