PT
65+ years of age | Experience level: over 5 safaris
Big let down
Our report would mirror Susie and Jonny´s from last Sept. The company never paid Foxes for our three camps, and we were left in the 3rd with the threat of being charged yet again for a holiday for which we had paid fully 4 months previously. It would certainly seem as if they have a cashflow problem. We tried to help, ringing both Pure Safari and Foxes (both based in UK while we were in Tanzania) but despite various implausible excuses from PS I do not believe that our payment has been transferred to the owner of the camps. Beware of using this company.
Thiefs
I have reviewed this co already but have been back and forth with them in regards to our stolen deposit the lastest email stating they are selling their assets to pay us back.... Now not hearing from them
We have now booked another safari....do not go near this co
CN
20-35 years of age | Experience level: 2-5 safaris
be careful don't choose this liar company
I booked a 5days safari with this company. Until the first day, they told me that the safari was postponed to the second day which means my tour had to be shorten to 4days! Then the last day, they made me miss my flight and only buy me a new bus ticket instead of a flight ticket! They don't give me the refund for the missing Day of the safari because they said they accommodate me for the missed flight and the bus ticket is the compensation! Do you think if it is accapable? It's their fault that I missed one day safari and my flight, then they mix the problems to skip the compensation!
Edward Wilson, the owner used the old trick to steal money from the clients. If you are rich and don't care contribute money to this company, please choose Global Adventure Safaris!
DE
20-35 years of age | Experience level: 2-5 safaris
Avoid Faustin tours
We (my boyfriend and I) booked a full 5-day Mikumi /Selous safari package tour with Faustin. We agreed on the price and paid Faustin the whole amount in advance. We never received a bill, although we asked several times for it! After paying, he told us, that he wasn't accompanying us for the trip, leaving us with an odd driver, who couldn’t speak English. Even though we had many negative incidents with the driver, the peak reached on the last day of the trip, when the driver never turned up at the hotel to bring us back to Dar!!! Even the people from the hotel and the local guides were shocked with this behavior.
Faustin’s organization was not well planned at all. For more information please read my boyfriend’s (Kosta) review below!!! We never heard from Faustin during the whole tour and are a bit shocked with his response. He uses fake facts/information to respond to honest feedback from customers. Faustin response doesn’t add up. We booked a full package tour from the beginning (pickup Dar + tour + dropoff Dar), not only a driver and a car!
Our trip was never about the money, we had the money, it was about the service. We flew to Tanzania for safari, of course we had the money!!! We are not his friends to ask for favors.
Looking at his negative reviews, his response is always the same. Faustin blames the customer by responding that the customer had no money and he -Faustin- tries to help making a tour possible. Which in our case was not true. He never offered help in any way.
We do not want such an incident to happen to anyone else, that’s why we really not recommend Faustin. If it would be possible, we would give him zero stars.
I bet he is going to respond to my review also negative.
Be very careful booking your safari by him.
CH
20-35 years of age | Experience level: first safari
attention scam edward wilson
“attention scam!!!
edward wilson from the glogal adventure safari did not return to us 250$,
we ( me and my wife) booked with Edward Wilson a package safari ( 4 days in serengeti ngongoro Lake manyara 640$ each) +kilimanjaro ( 2 days 250$ each).
after the end of safari edward delayed our kilimanjaro trekking of one day without asking it in advance to us. for us it was not possible to start the trekking with one day of delay as we had already bought the flight to Zanzibar.
at this point we tried to speak with him, call him and text and we finally met him (one day after the end of our safari). He refunded us 250$ on that day telling us that he was going to return the remaining 250$ the week after.
we then tried to contact him plenty of times called texted him but no reply was received and his phone was off.
no return of 250 was given!!
DE
20-35 years of age | Experience level: 2-5 safaris
Avoid this guy!!!
Attention, be very careful with Faustin!!! I can't recommend this tour operator at all!!! We have never experienced such a disaster before. The tour was a nightmare!!! The organisation was terrible.
The driver left us in Mikumi at the Hotel, on the last day returning back and disappeared into thin air!!! Faustin and driver would not pick up the phone since then! We were left alone and had to go back by ourselves to dar!!!!!!!! Luckily it was not our day of the departure, else we would have missed the flight back home!
We reported this incident to the Police and the Tanzania Tour Association as well as the National Park Administration!
But let me tell you the whole story...
...My girlfriend and I, booked a 5-day Mikumi and Selous private tour. Faustin was recommended by friends, who made a 9day luxury safari. Faustin and his driver John picked us up with the car ready to start the tour. Once we paid him the full amount cash (by the way we never received a bill) he left the car telling us that he is not going to join the tour with us. If we knew before, we would have canceled.
Alone with the driver we soon realized, that John wasn't speaking English at all. Luckily my girlfriend is from Kenia and speaks Swahili. Even though John was not talking to us, he was just driving like a robot. No conversation, no stories, no jokes, no social interaction. In fact, he was texting all the time and even stopped to handle some private business while we were waiting for him in the car. Being scared of getting a fine he drove 40km/h although the speed limit is 50km/h. Can you imagine how long a 5-day-trip can get with someone like that!
John was just the driver, he had no clue about the daily planned program. He asked us, what to do next, instead vice versa. We had to coordinate the trip with the local guides ourselves, who were also shocked with Johns behavior. He littered in the national park. In the national park, during safari he jumped many times out of the car while talking on the phone, although advice differently by the guides as it is forbitten by the rangers. He scared away animals and spoiled pictures. He had no patience and was bored quickly. At some point, after a long wait, trying to get a good pic, he decided to drive off. At this point I lost my calm and had an argument with him. Because he didn’t understand English, he thought we insulted him.
A regular (taxi) driver with no safari experience would have done the job with more passion and care.
We booked a regular tour, but Faustin delivered less than promised. He cut our program short. He is profit oriented but delivers a really bad service and showed a very unprofessional behavior!!!!!!
During the whole tour, he never got in direct contact with us, although we expressed some concerns. Maybe he will do that now, through this platform. I'm curious to see his response.
After the driver dumped us in Mikumi, locals told us, that Faustin is known for this tricky behavior. He owes local guides/drivers money. He doesn't pay them their full salary.
If you are thinking of doing a safari-tour check the safaribookings.com for the best rated company. I strictly advise you not to ignore my review.
CN
35-50 years of age | Experience level: over 5 safaris
This company has no lience and the manager is a lyer
the company is "the global adventure safaris", http://www.globalsafaris.net/
kindly pls find the information we found on your website.
The contact person is Edward Wilson, yestoday we call the police and TTB and they found out he had treated some Spanish last month. And he haven't Lience and office!
We pay all the money total 2800usd to him but he never arrange any safari for us, and even treated us to pay extra 1570 usd.
Now Edward said he spend all the money and couldn't refund them to us.Pls kindly help to check this company and solve this problem.
IS
50-65 years of age
Beware
Beware! Don't trust this company by sending money ahead of your journey.
We paid in full one month prior to departure and then the manager Alpha Malinda started spinning his web of lies about new taxes and fees, he even was cheeky enough to try to convince us that 18% VAT been added by the government on June 1. 2017 all though everybody is aware of that it came in on July 1. 2016. We even had one of his subcontractors to contact him on our behalf and then he asserted that we had bought our trip prior to July 1. 2016 so we were supposed to to pay this extra 18%. Our receipt is dated January 27. 2017.
We took off 3rd of September and soon it was very clear to us that the money we sent had been spent on something else then our accommodation and food, every morning we started with bargaining with him trough our tour guide since Alpha was in Australia at the time. When our guides were totally out of money we took over budgeting and paying for gas and everything else and with their help we managed to book the rest of the tour as it had previously been scheduled. We ended up with total cost that was about 45% higher than Alphas offer.
The four tour guides we had were very helpful trough all of this and we had a really good relationship with them, it's such a shame that they are working fore a shitty company like this.
Any further information I will gladly give in PM.
NL
20-35 years of age | Experience level: 2-5 safaris
Terrible experience, Seka gave us a lot of trouble
Do not book with this company! We had a terrible experience with Taste of Afrika for our five day safari in Tanzania. First of all they mixed the dates up. When we arrived and called they knew nothing about our booking, even though we had paid a deposit. Then on the morning of our safari they told us we weren't going that day, but the day after. Instead the offered us a coffee tour, which was very boring. Then they were going to send us to the wrong national park. When we told them that we booked for another park they send us with very last minute with a different guide. We had to join our original guide later that day, but our guide refused to bring us there initially. When we insisted he became very angry and unpleasant. We tried to bargain for a discount for the inconvenience and after a long discussion we were promised a discount of 400USD. But then later that day they denied this promise and threatened to skip our last day if we didn't pay up. Especially Seka, the owner, was very unpleasant to deal with and made a lot of mistakes in communicating with us.
AE
35-50 years of age | Experience level: first safari
Do not book with Ancient Wild Safaris
What was meant to be an amazing experience was tainted by our experience with Ancient Wild Safaris.
Fortunately we didn’t let the complete lack of management ruin our trip however it added an immense amount of stress to what was meant to be a relaxing break from work.
There was not a day that went by that I wasn’t worried about the next part of the journey and spent my time trying to get in contact with you or information from you.
I had started to get concerned before we left when I had to continually chase up the details and request copies of tickets and bookings. We were assured everything was in place and that a file of the printouts would be provided in Nairobi. It wasn’t.
1. Our 1st driver thought he was taking us back to Nairobi and it wasn’t until he asked how many days we were staying in Nairobi after Amboseli that he called and was made aware he was driving us to Lake Nakuru
2. After chasing and chasing on the booking receipts we needed one of your team met us before we flew to Mara and promised that we would get a copy of the remaining documents we needed at Neptune. I made it clear at this time that I was not happy and that you should be making sure I had them emailed to me
3. Our 2nd driver who was meant to pick us up from the airstrip didn’t show up - he had been sent to a different airstrip
4. The Masai village experience was terrible. We paid the 100 USD each and then they tried to charge us 450 USD for souvenirs. They then also asked for money for their school. All in all it was a 600 USD excursion and not worth it one bit.
5. Our 3rd driver was not aware of when we were flying out to Zanzibar and neither were we as we still didn’t have any flight details
6. I called and emailed a number of times once we reach Ngorongoro as again there were not details as to our flight the next day
7. Your manager on the ground in Tanzania said he would meet us before we got to the airport. He didn’t. He then asked us to come to the office. He then called and said he would send someone to the airport. 20 mins later still no one. The driver called again and he then said he would send ticket numbers through. Another 20 mins and no ticket numbers. The driver then called back again and was told to take us inside even though we had no tickets to show the security.
8. We then arrive in Zanzibar and there is no driver - we have to pay 60 USD on top of what we had paid you for the transfer and arrange a driver ourselves
9. We then get to the hotel and they ask for our booking voucher which we didn’t have as we still had not been provided any details in paper or email form
10. The new contact in Zanizbar, Kondo, then called and was at that time the 1st person who had actually apologised for any of this - there had been no apology from Mike and his team at Ancient Wild Safaris only excuses and blame pointed to the Tanzania operations
11. Kondo again apologised as he was not able to get us the VIP seats that should have been booked for us on the Ferry on the way back - if this had been organised properly and booked when we paid our deposit then we would have had the VIP seats we wanted
12. Thank fully there was a man with a sign to meet us in Dar es Salam which was a relief……this was no thanks to Ancient Wild Safaris but to Kondo and his company who had taken over managing the last part of our trip.