50-65 years of age | Experience level: 2-5 safaris
Performance above and beyond
This is not our first trip on Safari as a family. However, it is the first time with a private guide.
The service provided by the operator was excellent from start to end. We had a pre trip briefing which settled any doubt or apprehension, and all the way through the communication was thorough and transparent.
For value for money it was the best, the service impeccable.
And last but absolutely not least our Guide. Cyrus. Went above and beyond. Met and surpassed our expectations. Knowledge second to none. A very helpful and modest unassuming man. An absolute asset to the business and a pleasure to be an integral part of our extended family for the tour.
Thank you to all involved for making memories for the future. I’m sure we will see you again.
CA
50-65 years of age | Experience level: first safari
Fantastic experience with a great tour guide/driver
The communication throughout was very good. Provided me with all I needed to know and have before my departure from home.
Vehicle was clean and safe, and my driver, Kabanda was amazing. We had many good laughs together.
Value for the money is very good and I did a gorilla trek to Bwindi. Two words. Do It!! It was awesome.
AT
35-50 years of age | Experience level: 2-5 safaris
Expert on the road and in the nature (driver Geoffrey)
Driver/guide *****
Information about nature *****
Seen species ***** (do not expect 100% of big five)
Tented camp ***
Food ****
Nature *****
Influence of the guests on tour *****
Car/bus **** (luckily we had't look at it too often from outside ;)
Office staff *****
Pick up / drop off *****
Troubleshooting *****
+
A little more information about what was said on the radio and which animals we were on the trail of would have been great.
20-35 years of age | Experience level: 2-5 safaris
Our guide was friendly, helpful and very informative and would recommend to anyone!
Having been on this trip twice (2022 and 2024) I could not recommend it enough! The booking process was simple and all arrangements were made well for us to enjoy the experience. The staff were very approachable and informative, helping us to navigate the terrain and even facilitating a (Cold!) dip in the waterfall. The coffee tour and meal were a real highlight as well and we even bought a few things in the gift shop!
20-35 years of age | Experience level: 2-5 safaris
One day of hiking up Kilimandjaro Mount and one day of safari at the Ngorongoro Crater were my plans
I had planned to take a one-day safari at the Ngorongoro Crater and a one-day walk up Kilimandjaro Mount.
We were unable to enter the park due to flooding, thus the safari was sadly postponed until the rainy season. As a result, I only visited the safari the next day, and I'm happy to report that I received a reasonable reimbursement. Well-planned travel.
The safari was incredible. Along with six other amiable individuals, the driver was excellent. It's wonderful that I was able to view lions, buffalos, hippos, rhinos, gnous, and elephants all in one day! Furthermore, the crater is amazing!
50-65 years of age | Experience level: over 5 safaris
Extremely efficient excellent customer service
The customer service was second to none, very well run we had nothing to worry about. The tour we had tailored to our needs was great value for money
Our guide Cyrus went above and beyond to ensure we had the best experience his knowledge and expertise absolutely shone through and he was an absolute pleasure to spend our week with. We will certainly be rebooking our next adventure with them.
50-65 years of age | Experience level: first safari
Breath taking
Free Spirit Safari was amazing from beginning to end. The wildlife we saw was way beyond our expectations. My favourite was seeing the elephants and just how close we were able to get up to them. Couldn't fault the hoilday.
US
65+ years of age | Experience level: 2-5 safaris
I was totally satisfied with this first class safari.
Great guides, nice vehicles, good accommodations and food. The guides really went out of their way to keep us happy. It was well worth the money.
US
20-35 years of age | Experience level: first safari
Emile is incredibly knowledgeable and works so hard to make it a great experience!
Went to Akagera National Park for 2 days with Lion Safaris! Was lucky enough to see lions, elephants, zebras, impalas, hippos, and more. Emile was definitely a large part of ensuring I got to see so many animals! Everything from booking to paying to communications was seamless and made the experience that much better.
US
20-35 years of age | Experience level: 2-5 safaris
Incredibly organized and custom itinerary - great communication both before and during our visit!
Brian was a great communicator prior to our trip and made sure we knew what to expect once we arrived in Zimbabwe. The itinerary he planned and accommodations he reserved for us were excellent, and he was with us each step of the way to make sure the trip went smoothly. He tailored the itinerary to our preferences, and the activities were well-timed, varied enough that we got to experience many things in the area, and were a great value for the money paid. The guides he connected us with were incredibly knowledgeable, and it was clear that Brian and the team at Customise Travel only select the best for their guests!
We will certainly be contacting Brian again when we return to Zimbabwe and would recommend him and his team to anyone visiting the area!