CH
50-65 years of age | Experience level: first safari
Good service - Need followup
Very good service overall, need some fine tuning though
Positive:
1) The admin was handled very nicely and friendly, also after reaching there it was good (Faraja)
2) The driver was good ( was very experienced and good ), although English was not good was able to handle fully, and there was a car issue and was handled well
3) The places of stay was very good and effective, ( some last minute changes were handled well )
Need improvment:
1) First day we reached at 8am and they missed to book the hotel and had to wait 2h at reception after travelling 20h flight to get to the room
2) Last day the same thing happened for late checkout ( because of the first day, clearly informed that will checkout at 6pm, Faraja said it will be done) at the End I had to pay USD 120 more at the Hotel
3) Also charged an extra USD 50 ( for the last day city trip, although was a part of our contract )
Overall, I would recommend the guys, they are nice and good, just make sure to fine tune the details yourself.
DK
35-50 years of age | Experience level: first safari
Reliable tour agency for a safaris trip
Our experience with Kilimanjaro Adventure Safaris Club and the trip is very pleasant. The whole process was smooth and comfortable.
From the booking and negotiation on the trip, the booking team has been very professional and efficient. They responded each of our email within 24 hours and also helped us trying out many different scenarios to meet our wishes within our budgets.
At the beginning and the end of trip, the airport transfers were smooth, and the owner greeted us in person to make sure everything was alright. Appreciated the intention.
For our guide, Raphael is relaxed and friendly as a person. My 6 year old son got acquainted with him in no time, and they were each others 'Rafiki (friend in Swahili)' during the whole trip. Our guide let us travel in our own pace but never let us feel miss out on anything. True spirit of hakuna matata. During Safaris time, Rapheal will do his best to follow the leads and make our wishes came true. He also can predict animals' movement very well where we often time get to see the animals from the front line. We are really glad that we had Raphael as the guide.
We will definitely come back to Tanzania again.
FR
35-50 years of age | Experience level: over 5 safaris
Wonderful! Very customer satisfaction oriented with a lot new experiences for family
I can only recommand you this tour with asante bibi! My family and I had a wonderful experience with the full team. Very well organized. Paying a lot attention to their customers and even more for families (6 and 9 years old for my kids). We will never forget. Saw all animals we could in the safari (Lions, Elephant…) thanks the well experienced team. Speaking our natal language. Boat, driving and walking safari, masaï visit… so many memories! You can go with them in total trust
IT
50-65 years of age | Experience level: first safari
Unforgettable tour!
It was the best travel experience of my life. We did the 6 days tour in Masai Mara, Naivasha, Nakuru and Amboseli. Everything above expectations: organization, accommodation, tour. Our driver Julius was very kind, helpful, friendly and skilled... the best! The last day he accompanied us and did not leave until it was made sure that everything was in place. We will not forget , thank you Julius!
US
35-50 years of age | Experience level: first safari
Paxton is an amazing guide! He was so knowledgeable about the wildlife and incredibly kind.
Kevin tours far exceeded our expectations. Bob was responsive and took care of everything. He kept in close contact and was always willing to answer any questions we had. Our guide Paxton made the trip so enjoyable. I would highly recommend this company to anyone interesting in a safari!
IT
35-50 years of age | Experience level: first safari
Safari perfectly organized and at a fair price
Our driver was a capable and reliable guide, as well as being an excellent travel companion. There were 4 of us tourists and he always proved to be attentive to everyone's needs and we could democratically discuss how to organize the day. Mafie proved to be very reliable in managing the times and services offered and ready to help us in case of requests for changes, we always felt in good hands.
In addition to the safari, really appreciated the bike tour in Mto Wa Mbu.
US
Courteous, caring, and efficient
We took a two hour tour of Victoria Falls. The pick was on time at 3 pm from our hotel. Our guide Oliver was courteous and provided information about the Falls and surrounding area. He was efficient and did not rush us at any of the spots.
US
20-35 years of age | Experience level: 2-5 safaris
Incredible Safari Experience with Ngao Safari
Traveling with Ngao Safari was truly an unforgettable experience. From the outset, they were highly responsive and went above and beyond to tailor a tour that perfectly suited our needs. Exploring the Serengeti and Ngorongoro Crater was a once-in-a-lifetime adventure, made even better by our exceptional guide, Moses. His deep knowledge of the wildlife and the rich history of the areas we visited added so much depth to our journey. I would absolutely choose Ngao Safari again for future adventures in Mwanza, Arusha, Kilimanjaro, and beyond!
IN
35-50 years of age | Experience level: 2-5 safaris
Jhon and His group is great.Service and communication to traveller is excellent.
In all parameter, Beyond the plains Kenya Safaris is Excellent. Communication, Driver, Car, Hotels, safety, Payment procedure, food, comfort are great. All the time they are active in WhatsApp. Value for money is perfect. So our Experience in this tour is excellent.
IT
20-35 years of age | Experience level: first safari
Experience to do!!!
We made a 6-hour stop in Nairobi and decided to visit the park. The group is super organized and respects the time of pick up and drop off. The guide was attentive to our needs and made us discover the nature of the park. He explained anecdotes about animals and park. A wonderful place just a few steps from the airport that we loved!
