CH
50-65 years of age | Experience level: first safari
Amazing
Our trip was simply fantastic, and we would highly recommend Nomad!
Tailor made planning - Since our first contact Lizzie would make sure we receive proposals which were tailor made to our needs / wishes (both locations and budget wise) to ensure a great experience for our family. Also, the team was super supportive and patient while we decided on the route and lodges and changed a few time.
Plan was well thought through for a family with 2 teenager and I can say we could clearly benefit form an agent being on site in Kenia.
We absolutely loved the places and the warmth of the people we met in our lodges (far away from busy camps - felt like home), always had the feeling we were not a number - we encountered mainly no other jeeps during our safari and the busy lodges even during high season and could enjoy plenty of wildlife. Also, guides were very knowledgeable.
Plan and logistics, incl. all internal flights were well thought through (make sense to see Laikipia first and Mara thereafter and also the safari series to Enkewa camp).
We also really appreciated the proactive response whenever there was a question from our side during our staying in Kenya, and the whatsapp chat works great and all was well taken care of.
So I will definitely recommend Nomad to friends and will do via safari booking, it was always very pleasant discussing the plan with you, flexibility in submitting different proposal and transparency and great execution!
thank you, Lizzie, Ann and Nomad team!
AE
35-50 years of age | Experience level: first safari
Lack of attention to detail
I chose Jastro Safaris based on the fact that it had lots of great reviews. Victor reached out to me after I put in a quotation request and we had a detailed discussion on possible options for our safari. There were initial mistakes in his quotations that I pointed out and he fixed. I suggested places I would like to visit and expected practical advice given that I was travelling for the first time and the tour operator is meant to be the expert advising on what is best. First of all, I asked about travel time between places and was given inaccurate information. For example, I was advised that the travel time between Ol Pejeta to Masai Mara was 6 hours, when it fact it took us nearly 10 hours to make the journey. Next I was promised a stop over at Lake Nakuru which the driver did not do because he said there wasn't enough time. It seemed the driver and tour operator were not communicating. Overall, I would advise all people to ask Victor to spell out what is included in the quotation and what is not. We learned this the hard way. At least 3 game drives that were "included" in my package were not delivered because Victor did not check these details on his end. I was told I could not have a night game drive in Ol Pejeta because we were not staying in the conservancy - according to my original quotation, the night game drive was included. Then I was told I had to pay extra fees at Masai Mara National Park if I wanted to do a morning game drive - which according to my understanding was included in the initial quotation that was shared with me. Each time I raised a deviation from the original quotation, I was told by Victor he would check and get back to me assuring me that he would make sure I got my game drives added on at the end of my tour. However, the follow ups and corrections didn't happen. The follow up for the pending payment at the end of the tour on the other hand was very persistent with no acknowledgment of the need for rectification.
ES
20-35 years of age | Experience level: 2-5 safaris
No interest , no lunch , awful operator
They didn’t come to pick up to the AirPort the first day.
The last day was awful , we are super dissappointed. The driver didn’t tell us to take the lunch , we have eaten at the end of safari (3.00pm) awful street food , we are worried to have some illness of that food. But the whole 3 days the general attitude of the driver has been awful, he didn’t explain nothing about animals and Park, tired , showing 0 interest in his Job and looking foward to go back home every day as sooner as possible . We are completely dissapointed with this driver. We really missed to have one guide. But I could tell more things , half of the Park of lake manyara is covered by water , so we could’t see most of the Park , knowing this the company should have offered to us another option.
So taken into account that the duration of safaris has been súper short every day , the attitude of the driver of looking foward to finish , we didn’t have any explanations, the lunch of today was forgotten and we ate hard uneateable chicken in the middle of the street, and we were forgotten to pick up us first day at the AirPort , we are extremely dissapointed with this company .
Starving in the middle of a safari paying 1760 dolars is inadmisible
DE
kind, flexible and full of passion for their clients.
I can recommend Kiliclimb Africa Safaris a lot. They care for the best of their clients.
They always are ready to help and support, are very friendly and are totally locally involved - giving work to locals and supporting the local people.
Moses and Esther are always reachable via whatsapp or email and are ready to answer every question that comes up.
They are flexible and love their job.
Barakaeli did a great job as our hiking guide - He´s a great guy!
Mungu Akubariki sana!
IT
20-35 years of age | Experience level: 2-5 safaris
It was Amazing!
Jackson, our guide is an amazing person! He is patient and very funny! We saw the big 5 and more and more! 4 days very special and unforgettable! Thanks Tanzania!
AE
35-50 years of age | Experience level: first safari
Pick up and Drop off service was very efficient,managed time well,Friendly and courteous drivers .
The tour firm gave clear information with regards to itinerary schedule
Value for money
Our Hotel outdid themselves,when it came to service delivery,Attentiveness to detail
The reception from the pick up point ,to end of our stay was amazing.
The Agency kept checking on our stay from time to time.
I Highly recommend.
IT
20-35 years of age | Experience level: first safari
Amazing safari
Everything was great. Top Safaris. Top Experiences. The Guide was great (friendly, knowledgeable of the ground, great at spotting animals)
35-50 years of age | Experience level: first safari
Personal friendly service
Moses made the experience personal and attentive. He checks in with you during the safari to see how everything is going. It is his business so he is invested in making sure travelers are happy and have a good experience.
GR
50-65 years of age | Experience level: first safari
We propose unreservedly this adventure with Spirit of Kenya!
Amazing experience with Spirit of Kenya, excellently organized, with very professional and friendly staff and very nice accommodation booked.
35-50 years of age | Experience level: 2-5 safaris
Positively amazing
We have just returned from the most amazing, incredible trip of a lifetime! It was all made possible with the professional staff of Kanje Grand Tours. Their communication and attention to details made our DREAM vacation a reality.
I highly recommend this company and especially AMANI as your tour guide. He has the biggest smile, and continued hawk eye for surveying things we might have normally missed with our untrained eyes. Very patient for positioning of the jeep to obtain the best possible view advantage.
Our trip included an extension to Rwanda to visit the gentle Silver Back Mountain Gorillas. All I can say is OMG! OMG!
We love you all at Kanje Grand Tours "Stefano and Zoe USA South Carolina"