50-65 years of age | Experience level: 2-5 safaris
Brilliant trip and a wonderful host
Excellent organisation and everything worked like clockwork. Day 1 at Tanginere National Park we saw Elephants, Giraffes and Zebras but day 2 in Ngorongoro crater was beyond awesome. Too many to mention them all! Overnight stays were surprisingly good (for Africa) and our driver / host / chef / tour guide, Kizali, was a gem. Will definitely book again!
IE
20-35 years of age | Experience level: first safari
Incredibly amazing Tour, guide, and experience. Juliana 🫶
We did a 3 days tour into the Safari, Juliane Maxmillian was waiting for us, helped us to get sim cards and got us out of trouble when we were trying to buy out things. She was constantly checking on us and made real my desires of getting braids on and sent me to the correct markets to buy my souvenirs. She was working together to her siblings Nancy and Phillip, the coolest teens in Tanzania. my friends thanks for everything I will miss you! Hakuna Matata
IT
20-35 years of age | Experience level: 2-5 safaris
Professional, well prepared and passionate about nature
Very good experience in undiscovered parks of Tanzania - Ruaha especially. Five star experience thanks to Gaston!
US
50-65 years of age | Experience level: first safari
Very passionate, professional, very knowledgeable.
Our friends recommended the tour company and we like it very much. Our tour guide Jackson is fantastic and we have seen so many wild animals and migration. The cabins are good, the lunch picnic and dinner are great and tasteful. In general it is a great tour with good value.
US
20-35 years of age | Experience level: first safari
Our tour operator was noticeably better than all of the other guides in the Serengeti.
Serengeti Smile made our trip super easy and all of our food and lodging were great after long days of being on Safari. Our guide Dale was what really made our trip special. He was fantastic at navigating through the parks and knowing where to find the wildlife my wife and I were interested in seeing. Not only was he skilled at his job, he was also very personable and friendly. Thank you Dale and Serengeti Smiles for a great trip!
SK
35-50 years of age | Experience level: first safari
A wonderful safari at a fair price.
"The good organizational skills of this agency reflect their long-term experience. And we thank you for the unforgettable experience of our lives. We highly recommend them."
CN
20-35 years of age | Experience level: first safari
Can’t be better
We had such an amazing time with Jungle Roam Safari! Our guide, Raheem Mwema, was super kind and made sure we had everything we needed. He was so enthusiastic about finding animals, always on the lookout, and thanks to him we got to see so many! His energy and friendliness really made the whole trip extra special.
The safari company itself was also great—they helped us book the exact hotel we wanted and the car was really comfortable and perfect for game drives. Honestly, everything was smooth and way beyond our expectations. We’d definitely recommend Jungle Roam Safari and Raheem to anyone planning a safari!
CN
under20 years of age | Experience level: first safari
Very good
We had an incredible safari with Jungle Roam Safari. Our guide, Raheem Mwema, was the absolute best! He was incredibly kind, enthusiastic, and dedicated to fulfilling all our requests. His sharp eyes and relentless effort meant we saw a huge variety of animals.
The company itself was fantastic—they booked us into our preferred hotel and provided a comfortable, excellent vehicle. Highly recommend them, and especially Raheem for an unforgettable experience!
HK
20-35 years of age | Experience level: first safari
Our guide, Raheem Mwema, was exceptional—kind, attentive, and truly proactive.
Jungle Roam Safari delivered an outstanding experience. Our guide, Raheem Mwema, was exceptional—kind, attentive, and truly proactive. He listened carefully, met all our needs, and worked tirelessly to find wildlife, so we ended up seeing an impressive variety of animals. His enthusiasm made every sighting exciting. The company’s ground team was also excellent: they secured the exact hotel we wanted and provided a comfortable, well‑maintained vehicle that made the journey smooth from start to finish. We left with unforgettable memories and complete confidence in Jungle Roam Safari—highly recommended, especially with Raheem as your guide.
US
20-35 years of age | Experience level: first safari
Safari canceled 7 days prior to start by Natural World and after paying in full.
In December of 2024, I filled out the contact form on this company's website inquiring about a Safari. After much research I placed my trust in this company and put down a deposit of around $2,400 for a 7 day private Safari for 2 adults for 08/14/25-/08/21/25. All lodging, meals, game drives, and park entrance fee were allegedly included. We were to visit Amboseli, Lake Manayara, Ngorongoro, and Serengeti parks in both Kenya and Tanzania. All my communication was with an Ester via email. At the end of June 2025 Ester requested I make the final payment for my Safari. Since we had been emailing back and forth for several months I didn't think anything of it so I paid the remaining balance. The total was $8,124. This safari was part of a larger trip for me to Africa, so on 08/07/25 seven days prior to the beginning of my Safari and while I was already in Africa I received an email from the "Finance Department" stating that Natural World had been the victims of a cyberattack, since I had paid with a credit card (thank god) they requested I initiate a dispute with my credit card for "services not rendered". They apologized and that was basically it. I immediately replied and requested a call back from someone. I don't think that was too much to ask. No one at this company had the decency to get in contact with me and be transparent about the situation. After a lot of insisting via WhatsApp messages, Instagram direct messages, and replying to the emails I finally was able to speak to a Moke in the Finance Department. The conversation just reiterated everything in the email, Moke told me I could reschedule the Safari or they would cooperate with communication with my credit card company. Moke also mentioned the cyberattack was by someone within the company who had access to the pool of funds. Moke stated all payments from customers go into one account and from that account they pay for lodges, drivers, etc. I filed the dispute with my Bank of America credit card and the dispute seems to be in the final stages of the investigation. It's looking like I'll get my money back, but let's be clear if I get my money back that will be thanks to BofA not by Natural World attempting to make right by this awful situation. I was left without the safari I had been planning for half a year 7 days before it was to begin and I was already in Africa.
If this is a legitimate company...
When did this cyberattack happen?
Why was money requested from me given I had up to 7 days prior to beginning of the safari to pay in full?
Why were they not transparent from the beginning?
Why was my safari canceled only 7 days prior?
How did they know I can very easily dispute credit card transactions?
Why was it so difficult for someone (anyone) to speak to me?
If anyone would like further information on what occurred please feel free to reach out.
