HU
20-35 years of age | Experience level: first safari
Raymond was very amazing
It was a very fantastic experience, the communication was clear and professional, the accomodations were comfortable and in the tours we spotted all the animals, I reccommend to anyone.
ES
35-50 years of age | Experience level: first safari
Excellent attention and organzation
From the very first moment the communication was very clear. They adapted the trip to all the requests we made. Ve travelled a lot and Derrick is one of the most professional persons I have met. He is the best and always answers in within seconds.
AE
35-50 years of age | Experience level: 2-5 safaris
Amazing, prompt and very supportive team
Great experience throughout the tour. They gave options suitable to the budget. And accommodated all my requests. The stays were great and i would recommend an extended stay at Ngorongoro. Exceptional place and requires more time.
And lastly, Gasper is fantastic. Absolutely supportive.
20-35 years of age | Experience level: first safari
Excellent safari with very knowledgable guide
This was a great safari with excellent value for money. For the price, the accommodation was really comfortable, the food good, and crucially we had a great amount of time in the parks leading to many animal sightings. Our guide, Musalga, was helpful and friendly and very knowledgable.
AR
50-65 years of age | Experience level: 2-5 safaris
Efficient, personalized. Gave quick answer to all our needs and questions
The communication was fluid and efficient.
The service delivered was exactly what we had agreed on. We hired the top
Range experience and it was more than we expected. Serengeti Smiles kept all promises and more.
The tour was fantastic. We saw many Big Five animals thanks to our outstanding guides: Daniel and Simon, who is also an excellent driver.
Jeremiah, the key account, orientated us in every aspect of the trip, before and during our stay en Tanzania.
I strongly recommend Serengeti
Smile !!!!!
50-65 years of age | Experience level: first safari
Good
We saw lions, giraffes, leopards, elephants, zebra, buffalo, cheetahs, warthogs, Guinea fowl, huge pelican scavenger type birds, hippopotamus, crocodiles, gazelle, many types of antelope species, all within the first day and half. Driver/ guide (John Mwangi) was skilled, efficient, friendly and knowledgeable, and hard working - thanks John. A little organisation niggle was soon worked out. I think it was value for money.
CA
Experience level: first safari
Great tour!
Really great gorilla trekking experience. Jason (owner) was super helpful and responsive - always replied promptly & accommodated my last minute request.
My guide Samuel was awesome and I’d recommend that you request him. He is a very positive person and loves to have a chat if you have questions, or allows for a chill ride if you’re looking for quiet. You really can make it your own.
I arrived in Kigali and spent the night in Bwindi park. Originally I was going to do a same day tour but Jason recommended this option and I’m happy he did. Ichumbi Hotels kisoro I stayed at was really nice and I wish I had more time there, so try to arrive earlier than nighttime.
If you do the local village tour near the gorilla trekking, bring some food or even clothes for them.
20-35 years of age | Experience level: 2-5 safaris
Very professional and great customer service!
Spent three nights at the Lower Zambezi Lodge in Zambia, booked through Wilderness Horizon Safaris. From the start I always received quick and detailed replies, and my questions and requests were always answered. Had to make some changes to the schedule after booking, but that was never any problem. Great customer service! And the safari itself was very enjoyable, at a good lodge in an excellent location!
CH
A safari beyhond our exspectations
We did an individually planned one week safari with this company. Even the first contact months before the trip was inviting. Questions and remarks were promptly answered. Although the itinerary of our safari was changed several times due to limited availability of rooms in lodges, the safari was great and we were overwhelmed by our experiences. We had many exeptional animal sights. Our guide was very experienced, a careful driver and funny. We had a great time together.
US
35-50 years of age | Experience level: first safari
Easy to contact from the US side, but was hoping for more transparency and/or details of the trip.
Our experience was very mixed, starting with a guide (his name was Losioki) who made us feel very unsafe and dismissed. On the first day when he picked us up from the Tanzania/Kenya border, the car wouldn’t start from the parking lot, that should have been the first red flag. After trying for 5-6 times, the engine finally started. Then later in the day as we were making our way to Serengeti, the vehicle began making weird noises as we were driving through a rough road. He had to stop several times to check, but decided to keep going. When we asked what was going on, he repeatedly brushed us off with “don’t worry” in a very condescending tone, even saying it five times in a row at one point, as if we were overreacting. Eventually, two pieces of metal fell off from under the car while we are still driving, which was a clear hazard. Only then did he admit the vehicle couldn’t continue and arranged for someone else to pick us up. We waited in the middle of nowhere for an hour in a very hot weather condition. The car picked us up happened to be going to Serengeti as well with another couple who was on a private tour, so we hitchhiked with them and we did not hear from the guide the rest of the day.
After this experience, we contacted the tour operator when we got to the hotel to get a new car and a new driver the next day, but they did not end up making this arrangement. I fully understand how difficult it is to get a new guide when we are already in the park and there are some operating difficulty to make this work, however at this point I feel like our safari experience was already tainted by this bad start and we just didn't feel great about the guide.
The following day, he returned and insisted the car was now fine. We decided to give this another chance and went on to do our first game drive in the park. Only 15 minutes into the drive, we went across a three cheetahs sighting with heavy traffic (20+ vehicles), the car stalled completely in the middle of the jam. He had to get out and coordinate a bump start, which was extremely stressful and further confirmed our concerns. When we tried to calmly explain that we didn’t feel comfortable with him or the vehicle, he constantly interrupted us with “listen to me” and “calm down,” which only made things worse. We also explained that this is now the third time we had problems with the vehicle, and having just done the masai mara safari, we know that if this keeps happening during a traffic jam, which is very common when there are rare animal sighting, we cannot bump start the car every single time. It's neither efficient nor safe. Serengeti is a huge park and we are at the risk of being stalled in the middle of nowhere again.
At that point we asked to be dropped at the visitor center so we can contact the tour operator. When you are in a foreign country on safari, your guide and vehicle are everything, and we were supposed to spend the next 5 days with him, and this was absolutely not the experience we signed up for and we didn't feel like this arrangement would work and I felt extremely uncomfortable even staying in the same car with him. We obviously understand that this kind of accidents happens, the car gets broken down often during safaris. The problem is mostly coming from him not being transparent with us, when knowing that the vehicle had underlying issues, he continuously dismissed our concern. We waited in the visitor center (which was miles away from our lodging) for a couple hours so our tour operator could make some calls and get us a new car.
Thankfully, things completely turned around with Lawrence, who became our new guide. He was the exact opposite—professional, kind, and safety-focused. He checked his car often, explained everything clearly on where we are going, what stops we are making, and went out of his way to make sure we were comfortable in all aspects. On top of that, he was incredibly knowledgeable and helped us find amazing sightings, including leopard cubs and lion cubs. He also shared so many fun facts that really enriched the experience. In addition to the big animals, he is also passionate about plants and birds, so we learned so much from him.
While the first two days left us very disappointed, Lawrence delivered excellent service and saved our trip. Because of the contrast, we’re giving a two star overall. But if you do decide to book with this tour company, we strongly recommend requesting Lawrence (if it's an option)—you’ll be in the best hands.