IS
Very good
I had an interesting time with the agency. Reception and interactions with employees were courteous and cordial.
Brilliant experience!
We did the 8-day Great Migration Tour with Meru Slopes and it was fantastic! The communication with Jerome Hotti was smooth and I love how he presented the itinerary. When I wanted to make changes, he was efficient in modifying the itinerary for it to be in line with what we wanted to do. He welcomed us when we arrived, and he was also present during the end of our trip to ensure we had the best experience.
Our safari guide Daniel Bayo was amazing. He was knowledgeable and very friendly. He knew everyone during our journey and got along well with the other safari guides and staff from the accommodations we stayed in. He’s knowledgeable with the animals and their behaviour. We’re mostly impressed with his knowledge on birds. He’d make sure that we have the right angle to see the animals and capture good photos whilst maintaining a safe distance and respecting the rules especially during the migration.
All the accommodations we stayed in were great and the food was superb! We were amazed with how well-coordinated all the staff are. Everyone was just friendly. Hakuna matata.
We’re overall pleased with our safari trip with Meru Slopes and I am glad we went them especially because it is owned by a Tanzanian from the Meru tribe.
SE
20-35 years of age | Experience level: first safari
A journey full of experiences
We visited Tarangire, Serengeti, and Ngorongoro Crater during this 6-day safari. Every day I saw new animals - lions, elephants, giraffes, leopards, and even rhinos. Seeing a lion on a tree in Lake Manyara was a special moment of the trip.
The guide was very experienced, showed everything with patience. Safari360 did a great job - the game drive, the accommodation, and the food were all better than we expected. This trip is definitely worth the 5 stars.
IT
20-35 years of age | Experience level: first safari
Amazing experience!
We passed 3 days in Tanzania for Safari. The experience was perfect. Semle number one! He was friendly and available. He took us to different park for Safari, and he bothered to show us all the animals. Good experience, i recommend this!
LV
20-35 years of age | Experience level: first safari
Professional, reliable, and unforgettable safari experience
Our safari with Africa Starpal Safaris was truly amazing! David, our guide, was patient, made us feel safe, and answered all our questions with great knowledge. Paul, our operations manager, supported us throughout the entire process, from planning until the safari itself, making everything seamless and stress-free. The service was excellent, communication was clear, and the value for money outstanding. Highly recommended for anyone looking for a reliable and memorable safari experience!
TW
35-50 years of age | Experience level: first safari
passionate and professonal!
our Tour guides are very professional, we see the big five and wildbeest cross the river, quite touching and amazing and the incredible!
SG
35-50 years of age | Experience level: 2-5 safaris
Do not join the shared group. You may be dumped to another group by the driver half way
Poor experience. Do not join the shared group!!!!!
Poor communication between agent and driver/agent. And seems like the agent lost control of the drivers.
1. All the accommodations are sopa as it was written in the website. I have adjusted my dates to ensure the hotels are available. They managed to help me book all under Sopa. But one week before the departure, they messaged me and said need to change Nakuru stay to another hotel cause Sopa Nakuru is not within the driver’s pick up area. If it is like that, why you don’t tell at the start and why you advertise you trip as all SOPA stay to attract ppl.
2. Sudden change of driver in the middle of the trip. Me and another Australian guy were transferred to another group by the driver without informing at the beginning. We wasted whole morning waiting for that group of ppl to finish their morning schedule. And the next 3 days our schedule were totally disrupted cause our schedule does not tally. I was promised to get a morning game drive for reimbursement then go to Nairobi Airport. The agent also called for confirmation. But the driver treated me. He drove me together with that group of ppl to Tanzania border cause their next destination was Arusha. Again my whole morning was gone. And after reaching the border, that driver transferred me to another driver again!!!!! 2 times of transfer within 7 days!!!!!!
3. The guide/drivers they arranged are unprofessional. The first driver/guide did rock climbing in the hell’s gate and we had to wait for him. Why a guide made his customers to wait for him to play!? Why he can’t play after he finished work?!
The second guide/driver was never punctual and he has no integrity. He made me wait at hotel for more than 30min without informing the change of timing. He treated me about the schedule and arrangement. And he was so blurred that he did not even know the other group’s schedule. I need to ask other ppl to find out and see if I can do something else to avoid conflicts. Such poor communication and arrangement.
These are not the agent’s fault. She told me tried her best and it was also out of her control. I am sure she is doing her best. But a capable travel agent and a powerful travel company should be able to identify good guides/drivers and hand over their customers to qualified/trusty ones instead of dumping to a random one. At least there will be some quality control.
So in summary, please do not take the shared group if you are only 1-2 persons. Please choose a private tour to avoid the above conditions. I am sure it may happen to any agent company and it may be a common thing in the shared group. Cause I have seen another poor traveller being dumped to our group on 2nd day. The driver’s company just want to maximise the profit and drivers are also the one being squeezed.
US
Left Stranded in South Africa after using Southern African Tours
Our trip with Southern African Tours (run by Craig and Bianca) turned into a complete disaster. We started planning more than a year in advance (Sept 2024 for travel in Sept 2025) and followed their payment schedule faithfully:
Initial deposit: Sept 2024
Second payment (domestic flights): Nov 2024
Final balance: June 2025
At first, communication was fine. Bianca seemed organized and responsive. But after our second payment, everything went downhill. She became nearly impossible to reach — delays of days or weeks, excuses about being “too busy,” and eventually, total silence.
The real problems began just before departure:
5 days before flying out: We requested a group call to confirm details. She promised Monday — then vanished.
Day before departure: We begged for pickup and flight details. No reply.
Arrival in Johannesburg: No local flight was booked. We had to purchase tickets ourselves at the airport.
First lodge stay: Our reservation had only been made the day before. They demanded we pay again for the first two nights.
Subsequent itinerary: No transfers, no accommodations. We were forced to arrange (and fund) everything on our own.
Cape Town flights: Also never booked. Once again, more last-minute scrambling and out-of-pocket costs.
In short: we paid Southern African Tours in full, but they delivered nothing. We were repeatedly abandoned, overcharged, and left to fend for ourselves.
Looking back, we should have taken other negative reviews more seriously. Their responses always shift blame onto the traveler — now we know why.
OM
20-35 years of age | Experience level: first safari
Amazing experience
Amazing experience with our nice guide Moloko. We have seen 3 of the big five and other animals too.
OM
35-50 years of age | Experience level: first safari