50-65 years of age | Experience level: first safari
Our tour operator was very knowledgeable
The tour was amazing! From pick up at our hotel until final drop off Luis was a great tour guide. Everything was planned out with all the things we wanted to do. If you are not sure of where to go or what to do just ask and they will help with the planning. We never had to worry about anything and if something was unable to happen they planned for that too! We truly enjoyed our trip and can’t wait to plan our next adventure with them.
20-35 years of age | Experience level: first safari
£16,000 Honeymoon LOST
I am writing this review to warn future customers, especially those booking significant life events like a honeymoon, about our experience with Tanzania Specialist. We didn't even get to go on our honeymoon and lost everything.
We booked a £15937.46 honeymoon package through this company. When unforeseen circumstances forced us to request a postponement well in advance of our travel dates, we contacted them immediately.
The initial agent told us they would "look into it" and mentioned there "may be some costs," which we accepted. However, after weeks of back-and-forth, the company ultimately refused to move the dates after we had already made plans not to go and charged us the entire cost of the honeymoon with not even a 'sorry'. They just said its in the terms and conditions.
Our primary issue is this: at the time of our initial request, the agent did not inform us that moving the honeymoon was impossible under these ts&cs. Had we been clearly told this crucial information at the time, we would have made every effort to go on our honeymoon as planned. Instead, we were given false hope, which led to us losing the entire £15937.46.
We believe this is a severe failure in customer communication and a deeply unfair practice. We are now pursuing action through the courts to try and get money back but it is looking unlikely, Tanzania Specialist basically said, 'Our lawyers are better than yours'....complete bullies.
As I said before, we never got to go on our once in a lifetime trip after saving for years. We put our trust in this company and we got nothing for it so please be warned. Book somewhere else, your money/experience will be safer.
If anyone needs proof of emails or clarification, get in touch with me.
FR
20-35 years of age | Experience level: first safari
It was incredible, an unforgettable experience and an incredible guide, I highly recommend it.
I just had an incredible experience and I highly recommend it. The guide, Fisso, was incredible, very professional and kind, a perfect guide.
As for the chef, Issa, a 10/10 chef, the organization and the scenery were incredible, the service was perfect, and I'm telling you, it's more than worth it. Go for it.
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35-50 years of age | Experience level: 2-5 safaris
Worst experience Zambezi cruise
I booked a zembezi cruise 2 days ago
Very bad experience they made wait at the office
Then they took us to pick up other client
We finally arrive at the cruise site we found a very old boat very dirty the service was peanut and water we didn’t see anything thank God for the sunset.
Worst experience ever ever not recommend to anyone.
FR
20-35 years of age | Experience level: first safari
Wonderful
I was fortunate enough to have an absolutely exceptional safari experience. Our guide, Fisso, was remarkably kind and professional. Always smiling and attentive, he introduced us to all the animals with passion and precision. I recommend him without hesitation!
The food was also perfect: Chef Issa is a true culinary master, and every meal was a delight. The accommodation, meanwhile, combined comfort and quality, making the stay even more enjoyable.
In short, this safari will remain etched in my memory as the best experience of my life.
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FR
20-35 years of age | Experience level: over 5 safaris
It’s was Amazing
The stay was amazing, we saw all the animals, the accommodations were very well adapted, and the food was excellent. Our guide Fiso and the cook Issa were perfect. I would highly recommend this experience.
IN
20-35 years of age | Experience level: 2-5 safaris
Best
We had the best experience with them. Very professional and well organised. Thanks to Enol and special thanks to Filemon who is the best guide. Hospitality at its best
65+ years of age | Experience level: first safari
Knowledgeable and experienced wonderful tour operator
Enjoyed the seven days trip very much. Simba is a wonderful, knowledgeable and skillful tour operator. I’m glad that he is our guide.
CN
20-35 years of age | Experience level: first safari
IN
65+ years of age | Experience level: 2-5 safaris
7 star amazing life time experience excellent & meticulous planning ,reasonably priced ,excellent
It’s an amazing life time experience with excellent & meticulous planning ,very reasonably priced ,very good accommodation at Jambo Mara in Masai Mara . Jacklyne of Axis Africa was fantastic with her knowledge, guidance experience & meticulous planning in curating our travel experience. Her thoughtful suggestions, and attention to detail transformed our journey into a truly memorable one. Jacklyne anticipated our needs, balanced comfort with adventure, and ensured every moment was seamless. We are grateful for her professionalism and dedication, which made our trip both enriching and stress-free.
We were able to see all the big 5 & a big thank you to our driver cum guide Peter Ngigi who knew the entire forest or rather every inch of the forest . He took pains & ensured that we had the best & closest view of the big 5 including white & black rhino for which he must have maneuvered or reversed the safari jeep endless times . He is deeply passionate about the wildlife . His super sharp eye meant we never missed a moment — from spotting a leopard resting in a tree to tracking lions on the move. I would say he could smell the presence of big 5 & he always chartered his course /trail/game & never followed other safari jeeps . What made the experience even more special was the way he explained animal behavior, local traditions, and the ecosystem with such clarity and enthusiasm. We felt safe, well taken care of, and enriched with every game drive. His knowledge of all the animals was par excellence. All in all I would give it a 7 star rating if that is possible.
Thanks once again Axis Africa, Jacklyne & Peter Ngigi . This amazing action packed game safari was not possible with you all.
