35-50 years of age | Experience level: first safari
Serengeti smile created an unforgettable experience
Serengeti Smile planned an amazing 2 week trip in Tanzania for us.
Piniel Godwin provided outstanding service. He was very responsive over whatsapp and email during the planning stages, despite the time zone difference, learning about what we wanted out of the trip, budget constraints, etc. Once he had all the information, he quickly put together a comprehensive custom 2-week itinerary covering the Northern and Southern Safari circuits and ending with a full day in Zanzibar. Piniel was also an invaluable resource while the trip was happening. Not everything always goes to plan unfortunately--Piniel was available to listen to our concerns and sort out issues as they were happening.
Our Serengeti Smile guide John was also fantastic. He was with us for half the trip as we went through the Northern Circuit. John's 20+ years of experience showed as he masterfully navigated the bumpy roads and spotting of all the various wildlife. We saw all big 5 animals and more, as well as the wildebeest crossing through the Mara River.
We loved most of the Northern Circuit, as well as the final day in Zanzibar (Prison Island, Spice Farm and Stone Town tours). The hot air balloon add-on in the Serengeti was expensive but worthwhile, providing unreal views of the wildebeest migration. Conversely, we recommend passing on the Masai village and bush dinner add-ons, though YMMV.
We had a more mixed time in the Southern Circuit. Spotting animals in Ruaha national park was much less frequent due to all the flora. However, Ruaha hilltop lodge had spectacular views and was one of our favorite accommodations. We enjoyed Nyerere national park's diverse landscapes and wildlife. However, we were kept waiting multiple times by our hotel (Africa Safari Lodge Selous). These delays translated into lost time in the park, which was frustrating. Some of the lodge staff also treated us with apathy when we sought support and clarification.
Despite some issues arising, our overall experience was incredible and packed with unforgettable memories.