CN
20-35 years of age | Experience level: 2-5 safaris
The dishonest business operator secretly changed the hotel without informing me.
The quotation stated that it was a high-end hotel with beautiful photos attached. After paying the deposit, they booked a hotel with a similar name but of a completely different grade. We didn't inform the hotel in advance that it had been changed. Moreover, incorrect information was provided in the itinerary given to the driver later. After contacting the person in charge, I was told that she had sent me the hotel reservation form, but I didn't notice it myself. It was a really bad experience.A total of three hotels were reserved, but two of them were changed to lower-grade ones! This is just too outrageous!
US
50-65 years of age | Experience level: 2-5 safaris
Total scam
We paid about 7 months in advance half the cost for Mark from Gorilla Holidays to get our permits. Then on arrival I paid the remainder in cash. When we arrived to Bwindi, it turned out he didn't buy the permits, so we lost $3200 for the 4 of us. He also didn't pay for the last lodge and I had to pay for it or they wouldn't let us go. So you can imagine, coming all the way to Uganda to see gorillas, do all the travel across the country to Bwindi to find out that there were no permits. Mark promised to refund us, but a month later there is nothing and he told me "it's a lot of money." I bet it is. To get a reliable operator, as I found out too late, you should go to the Bwindi NP site and they have a list there. And we are not the only people that Gorilla Holidays did this too.
TH
35-50 years of age | Experience level: first safari
Bad experience think twice book with Rajatour
Disappointing Experience – Poor Organization and Lack of Transparency
I booked a 9-day, 8-night trip to Kenya and Tanzania for a group of 6 people, and partially paid the deposit since February. The package was supposed to include all accommodations and meals throughout the trip. While everything in Kenya went smoothly, the experience in Tanzania was extremely disappointing.
• On the day we entered Tanzania, I was suddenly informed by RajaTour (the operator) that all our previously selected and confirmed hotels had been changed — without any prior notice. I was only told after we had already arrived in the country.
• The guide was unexpectedly switched to a new person who seemed confused and unfamiliar with the route. It took us 1–2 hours just to find the hotel on the first day.
• The hotels were downgraded, with the excuse that our original 4-star hotels were “fully booked”, despite our early reservation and deposit.
• For the last two days, the vehicle was changed from a proper 4x4 safari car to a small Toyota Noah — again, without any prior agreement. Not ideal for a safari trip, especially when traveling with luggage.
• On the final night, we were suddenly told that dinner was not included, despite the package clearly stating that all meals were covered.
I had to chase and negotiate with the operator every single day just to get the basics of what we had already paid for. It was exhausting and took away from the experience.
If you’re planning a trip and want peace of mind, I would suggest not to book with Rajatour.
This should have been a memorable and enjoyable trip — instead, we were left frustrated and disappointed. For the price we paid, we certainly didn’t deserve this kind of treatment.
TH
35-50 years of age | Experience level: first safari
very bad
I had a very disappointing experience with Rajatours (Tanzania side). The coordination was extremely poor from the start — our itinerary was changed almost every day without clear communication. Hotels were consistently downgraded from what was originally promised. The package was supposed to include all meals and drinking water, but that was not the case. We barely had any drinking water during the day, and on some evenings, dinner was not provided at all.
What made things worse was the lack of transparency. We never knew which hotel we were staying in until late in the day, and they were always of lower quality than agreed upon. The worst part of the trip was when our group of six was moved from a proper safari vehicle to a small, cramped car simply because no guide was needed that day. Four of us had to squeeze into the backseat with our luggage on our laps — it was completely unacceptable.
This was not the standard we expected or paid for. Rajatours needs serious improvement in communication, logistics, and customer care. I would not recommend this experience to others unless the company takes meaningful steps to improve its service.
US
35-50 years of age | Experience level: first safari
Please please please believe all the negative reviews as they are sadly true!
I was hoping so badly that we would not be one of the groups writing this review, but we also lost our money to this company. They stole our deposit of $12,956.40 and asked us to find lodgings, pay park entrances, and pay for the drivers and fuel ALL OVER AGAIN. We had this trip planned since 2023 and paid the money in April 2024. By the time we came across all the negative reviews in 2025, it was too late for us. This company was once stellar but that is no longer. The customer service we had was horrendous. Esther was our contact, and she was non-responsive. We not only had them taking our money, but then we had to provide the itinerary OURSELVES to the drivers since she couldn't even do as much as that the night before we were supposed to go on our safari. It was a nightmare experience. Thankfully, the second tour operators we worked with were much better, and we only dealt with NKWS on the first 3 days. I would highly recommend you try to get your money back if you have the time. If not, then you will probably be in the same boat as us. They e-mailed us TWO DAYS before our trip to tell us we owed the money again by the way. During busy season! This company needs to be shut down and no longer allowed to book tours for people!
FI
50-65 years of age | Experience level: first safari
Promises - and not keeping them nor following the contract - from first payment to cancellation
Be carefull with Kaurumuna Safaris.
I had signed contract and made the first payment in February 2025.
The contract says next payment 30 days prior the start of safari.
Soon after that first payment I received requirement to pay the next payment - two months before stated on the contract !
I requested multiple confirmations that all the reservations were done and payments paid for lodge bookings, Chimps tracking and Gorilla trekking. Richard from Karumuna stated very clearly "all are paid" and shared copy of booking which showed 30 % payment of payment.
I started to feel uncertain and contacted directly UWA office to double check the payments and also contacted few of lodges.
Same result from everywhere - nothing paid and trekking booking over dated due to missing payment.
I pressed Richard with my message about bookings and all the time I got confirmation from him that e.g. Gorilla trekking was fully paid.
But docs showed different.
After multiple messages we lost trust on this fellow and I sent a cancellation message in March.
The first response was to accept change to pay the second part when we arrive, not like shown in contract (30 days prior).
But I informed that I want to cancel because of loss of trust.
The result was that Richard threatened me with contact of lawyer.
I responded that I just want to follow the cancellation chapter in our agreement.
Meanwhile also our daughter had helped us and contacted other people who has shared negative feedback about Karumuna Safaris.
Those appeared to be real cases, no lies!
Still now - early August 2025 I've received only answers about Karumuna cancellation policy and their lawyer to contact us.
What ? We have contract which is clear, but Richard pulls on table policy which he hasn't ever shared - still now I haven't seen that.
And, I have saved all the emailing + whatsup messages to be able to prove what has been agreed and what I found out.
So, I have not received any money back from Karumuna Safaris, no matter there is signed contract.
What about trust of this company.
Think about it - you arrive at Kampala airport and you trust that there is someone waiting for after non true communication...
I would avoid this company !
Just feeling bad about trusting company with rating over 4 on Safari Bookings.
Also Tripadvisor showes reasonable good feedback.
And we lost money for this.
MY
20-35 years of age | Experience level: 2-5 safaris
An unprofessional and disorganised tour operator that prioritises convenience over customer safety,
I had one of the most disorganised and stressful safari experiences with this company. From the start, communication was chaotic — I was left waiting alone for hours, squeezed into the back of the vehicle despite a car sickness note, and later found I’d be sharing a room without any prior notice, even though I’d paid for a premium package.
Throughout the trip, there were repeated safety concerns:
- A suitcase was lost due to improper handling. We were stranded in a random village with no clear plan.
- The replacement driver was rude, shouted at passengers, and deliberately rushed our schedule.
- Our promised hotel was changed last-minute to a poorly maintained alternative during a thunderstorm. I got food poisoning after dinner.
- Our game drive was cut in half with no explanation.
- $47 in change from a ticket was taken by the driver — I only got it back after repeatedly pushing.
- Worst of all, I was left completely alone at the Tanzanian border for hours — no guide, no help, with a dying phone and no way to reach anyone. I felt scared and unsafe.
This experience was not only disappointing — it was dangerous. As a solo traveler, I expected better planning, communication, and basic duty of care. I cannot recommend this company unless they take accountability and make real improvements. If you care about your safety, please do not book this trip.
US
35-50 years of age | Experience level: over 5 safaris
Mismanaged, Unsafe & Deceptive – Avoid Mournic Adventures
As a solo female traveler with significant experience on safaris in East Africa, I booked a 3-day group safari through Mournic Adventures with the expectation of safety, community, and professionalism. What I received instead was a disorganized, isolating, and at times unsafe journey filled with false promises, poor communication, and outright gaslighting.
The night before my trip, I was informed by Victor M (the company’s main contact) that I’d be traveling alone in a tour van and would join a group the next day. This was never what I agreed to — I booked a group safari in a 4x4 jeep for 2 nights/ 3 days. I expressed concern, but was gaslighted with comments like “bear with us” and “we’re doing this not to inconvenience you”. I felt backed into a corner — cancel and lose my money, or go with it and hope for the best. As a solo female traveler without a partner to discuss things with, it is difficult to know how hard to push because that can also backfire and have huge repercussions so my inner monologue was in a constant battle.
📸 [Insert: IMG_3933, IMG_3934] – This is the broken-down van I was expected to travel and safari in, alone.
Day 1: When pick-up time arrived, no one came into the hotel with the car as requested. They kept saying the ‘car was outside’. Instead, two men (with no safari company attire like their image or dispositions) sauntered into the lobby, which immediately made me question what was going on. I had to insist repeatedly for them to bring the car through the security channels. The vehicle they brought was a run-down van — no guide, no 4x4 jeep, no safety, and not what I paid for. I was expected to ride 3+ hours alone with the driver in the rain, then go on a game drive in this van. It was only after the hotel staff intervened on my behalf and I contacted the company owner, Nicholas R, that a proper 4x4 jeep was arranged — from a freelance guide not affiliated with Mournic Adventures. This car arrived within an hour.
The game drive ended abruptly at 5pm — 60-90 minutes earlier than other groups and when mine was to end — with no explanation. I had no safari guide at the lodge. I ate meals alone and returned to a room the furthest away from the lobby (the last one) with no WiFi and a flooded bathroom. I messaged Victor for next-day pickup details and received vague or no responses. I reported everything to Nicholas, who responded like a true businessman with customer service knowledge. He apologized, took accountability, and said he would follow up about compensation and why the drive ended early. He never followed up about these two things.
Day 2: On Day 2, no one was there at the pickup time. I was given no name or vehicle details. I repeatedly called and texted both Victor and Nicholas — no answer. The hotel staff stepped in again, as all the other guests were gone on their game drives. Victor answered and said someone was on the way. Eventually, a separate company’s guide who was commissioned arrived; he had no knowledge of the situation (thankfully, he was wonderful and it was an awesome group). Later, we were delayed at the park exit because Mournic Adventures had failed to tell him that my pass expired at noon. I was asked to pay $70 USD. No one from the company answered the phone during this hour-long ordeal until Nicholas finally answered my message (Victor still had been unresponsive to all messages). Nicholas’ response was to say this was because they were making up for the hour I missed the previous day. Gaslighting at its finest. The new guide was not told that my pass expired and to make up the hour. We then missed lunch on this day. My excursion this afternoon was the boat ride and walk. I learned that none of the group members were to do the walk, so I opted out. It would be weird to walk alone and make them wait for me.
At the end of the day, I was dropped off at my own hotel and the group went separate ways. Again, another notch in the ‘this is not a group safari’ belt. At one point in the evening, Victor resurfaced with the excuse that his phone screen had broken — yet he picked up when the hotel called, but not when I did. His texts later became weird and persistent, to the point that I had to ask him to stop messaging me.
Day 3: On the final day of transport back to Nairobi, I asked repeatedly for a 7am pickup due to my flight. I was told I would be picked up by 8:00 am at the latest. The safari guide from the day stepped in to help and confirmed a 7 am pickup with me that night. After waiting 2 hours, I was picked up after 8:30am by yet another unknown driver in a tiny old car (in Kenyan terms it was a ‘chapchap’). He stated he was late because he had a flat tire, which was not comforting after he stopped in the middle of the journey to fill up again. He also refused to take the expressway to the airport because of the cost — I had to call Nicholas again to intervene. He answered and took care of it.
Throughout the trip, communication was inconsistent or nonexistent. I was told I was getting a “private experience at no extra charge” — but I never asked for that. I wanted the group experience I paid for in a safe safari vehicle.
This experience was emotionally draining, lonely and deeply disappointing. I found them through SafariBookings.com after reading positive reviews and receiving prompt emails. But this company is either completely disorganized or entirely deceptive. It’s real that these small safari companies take your money and agree to a service but they don’t have the manpower. For a once in a lifetime experience, which you fly across the world and pay over a thousand dollars for, this should not be what you are met with.
I recommend that you do not book with Mournic Adventures. It's not nice for anyone — especially solo travelers — to go through what I did.
US
20-35 years of age | Experience level: first safari
Vehicle Safety Concerns and George (Owner) Showed No Accountability
We had a deeply distressing experience during our safari with Terrain Tanzania Safaris, owned by George. What was meant to be a once-in-a-lifetime trip turned into a situation where we felt genuinely unsafe — and unsupported when it mattered most.
In Kenya, we were provided with a vehicle that, in our experience, raised serious safety concerns, including:
- Seatbelts that did not function
- Exposed, rusted metal that injured my mother’s leg
- A passenger door that swung open twice while driving on the road
We were alarmed and immediately requested a replacement to George. We were told by him that it would be arranged — but then received no updates or communication for over 24 hours. During that time, we felt anxious, helpless, and abandoned. Our current driver on that day also felt confused since he didn't get a confirmation from George wheather he should go back home or continue on the next day. We insisted him to stay that night, because otherwise we could have a risk of no guide or a vehicle the next day, which turned out to be true since George made no replacement arrangements.
On the next day 1:30PM, we were informed by George that the replacement vehicle would not be provided due to additional park entrance costs. To us, this felt like our safety had been deprioritized in favor of saving money — a decision that left us both disappointed and frustrated. Furthermore, this complete lack of communication caused us immense trauma and unbearable stress.
We understand that no trip is perfect and safari conditions can be challenging. However, we believe that basic safety and responsive support should never be compromised.
This experience left us shaken and disheartened. In our personal opinion, travelers booking with this company should be aware of what we encountered, and consider whether they are comfortable with the level of risk and response we faced.
US
65+ years of age | Experience level: 2-5 safaris
You've Been Warned -- Choose Another Safari Company
We planned our safari to Kenya and Tanzania with Aggrey at this company one year prior and paid our deposit in July 2024. We saw many good reviews at that time and felt confident that we would have an incredible trip. Aggrey was always responsive to our questions and we had our itinerary and hotels all planned and (supposedly) booked. Our trip was scheduled for August 2. A few weeks before our departure, we emailed Aggrey about paying our balance and received no response. This caused us concern, so we tried calling the company offices on WhatsApp. We finally got through to their Nairobi airport office and learned from Purity that Aggrey had left a month ago and that Esther was in charge of our safari now. Purity said she would have Esther email us, which Esther did, after an unsettling delay. We heard from her on a Friday, and she promised to email again Monday with guidance for paying our balance. Monday came and no word, so we emailed her back and got an email from her finally on Wednesday. In that email, she suggested we pay the balance when we arrive in Nairobi and again put off giving us the payment details until the next day. This seemed unusual, so we called her (her direct number was on her email). She told us that she had been put in charge of all of Aggrey's clients and that she was focusing now on the July safaris, but would get back to us. No word the next day so we called her again Friday morning. This time we learned that none of our hotels had been booked (!), so she'd had to change some in Kenya and was waiting for confirmations from the ones in Tanzania. Not booked? It had been over a year. That was definitely alarming, but nothing compared to the shock we got when she finally emailed us with the hotel changes in Kenya. Buried at the bottom of her email were these two sentences: "Am also afraid your deposit was not allocated to the file and right now we are having a cash flow challenges. Please let us know how you can assist then we refund to you later as the balance payment will not be enough to facilitate the full safari." (see attached)
Well, that was the end of our trip of a lifetime. How could we give this company more of our money after a confession like that? We wrote her back immediately and, in no uncertain words, told her that her email left us speechless, that it was not our responsibility to bail out her company, that we were canceling our trip and wanted our deposit back in full. She wrote back with an apology, accepted full responsibility for her company's breach of trust and said she would refer us to the accounting department. Believe it or not, the accounts payable person's name is Honest and, to date, all our emails to him have gone unanswered.
The fact is, we consider ourselves lucky because, even though at the moment we're out thousands of dollars, at least we didn't fly to Nairobi and have to shell out even more money while experiencing some of the hellish circumstances described in other reviews (not just here but under Natural World Kenya Safaris, which appears to be the same company operating under a different name).
If you look below, you'll see some good reviews, so maybe this was once a good company, or perhaps sometimes they do fulfill their obligations. But why gamble when there are surely safari companies out there that are truly reputable? All we can say is that in our case, and so many others, they turned the promise of a bucket-list trip into a nightmare -- and have so far not returned the money we paid them for services they failed to deliver.
We've written to all the organizations referenced on their website, including ATTA, TRA, East African Wildlife Society and Ecotourism Kenya. ATTA said their membership was terminated earlier this year and is trying to get them to remove their logo. TRA has asked that we file a formal complaint which we intend to do. Ecotourism is looking into our complaint at present, and we have yet to hear from the Wildlife Society.
We're heartbroken over this fiasco, but if we can prevent other people from falling into this trap, at least that's some consolation.
