50-65 years of age | Experience level: first safari
6-Day Safari with my son in May-2026
I picked Dallas Safari after talking and getting a quote from 2 other 5-star rated safari companies in Arusha for one main reason: communication. Tunu, the owner, was always available and promptly responded to all my questions. It turned out that his responsiveness and attention go beyond the giving you a quote and responding to your questions.
Different than my other guided travels I did before, I realized a safari trip is not one you can take for granted because it is not just about your guide knowledge of the history of the place who you will spend a day with, at most. Instead, it is a 6-day (or how many days you book for) experience that can be physically and mentally challenging. Every day will be a different day, even for the guides themselves. That's why they call it a Safari "Game" I learned. You never know what nature will throw at you at that given moment and that's when selecting a company like Dallas Safari is important. Our guide experience (Mickey) was crucial for us to get the best experience possible of those days we spent roaming bush. Again, mother nature will also play big role in what you see but I can't imagine not having an extraordinary experience every day, especially if you have have not seen these animals in the wild before.
I don't want to spoil it here, but we're pleasantly surprised by the things Tunu and Mickey added to our trip that went beyond our expectation.
Mickey's upbeat attitude, knowledge and patience made our experience so pleasant and thrilling that we could keep going another 6-day. Can't say the same about him ;)
The vehicle we used was in like-new condition, which is another very important point to consider when selecting a company because the roads are extremely demanding on them. Make sure you ask them about it before booking.
I could go on but if you're like me you're probably already tired reading this review. I truly don't have anything negative to say about them.
ID
35-50 years of age | Experience level: first safari
Great. Lots of animal to see
Great visit guided by TMAN. Learned a lot and see a lot of animals
35-50 years of age | Experience level: 2-5 safaris
A safari operator whose guiding standards and handling of customer concerns fell below professional
I booked a shared Tsavo East safari experience through Kisite Discovery Safaris, which was operated by Jambo TravelHouse Holidays. The trip delivered did not match the itinerary and experience described to me at the time of booking, and the subsequent complaint process fell well below professional standards.
Issues:
• Location Discrepancy: The safari was marketed and sold as a Tsavo East safari. However, I was never actually taken into Tsavo East National Park. All game drives took place within a small private conservancy near the lodge.
• Group Status: During both the booking process and the safari itself, I was repeatedly told that I would be joining a group of French and German tourists. No group ever materialised. Only after I raised concerns following the safari was I informed that the booking had supposedly been changed to a private safari without my prior knowledge or consent. This explanation was later used to justify both the higher price I had paid and the fact that I was never taken into Tsavo East National Park.
• Guiding Standards: The guide spent significant portions of the three two-hour game drives on his mobile phone and speaking with the driver rather than actively guiding the safari. One game drive was cut short, and another was going to end early until I pointed out the discrepancy.
• Complaint Handling: After returning from the safari, I spent considerable time attempting to obtain clear explanations regarding what had happened. Kisite Discovery Safaris remained in contact with me, but the explanations they provided kept changing. At various points, responsibility was attributed to the guide, the booking agent, or the alleged “private safari” arrangement. Several pricing justifications also did not match the information I was able to independently verify.
• Refusal to Engage by Jambo TravelHouse Holidays: When I attempted to raise concerns directly with Jambo TravelHouse Holidays regarding the operational delivery of the safari and the conduct of their guide, they were dismissive and repeatedly referred me back to Kisite Discovery Safaris rather than engaging meaningfully with the issues raised.
• Staff Pressure: Kisite Discovery Safaris eventually offered $30 in compensation and explicitly informed me that the amount would be deducted directly from the booking agent’s salary. I was later contacted personally by the booking agent, who asked me not to accept the refund because of the financial impact it would have on him. No customer should be placed in that position.
Positives:
The Ngutuni Lodge was lovely, with many elephant sightings and excellent customer service. We did manage to spot a leopard at the end of the final game drive - much to the extreme surprise of the guide and driver. The daytime driver made an effort to improve the experience once I expressed dissatisfaction.
Overall, this tour did not deliver the location or group structure promised at the time of booking. Based on previous safari experiences in Kenya, I do not believe this experience met acceptable professional standards, particularly in terms of communication, guiding, and complaint handling.
I would not recommend either Kisite Discovery Safaris or Jambo TravelHouse Holidays, although Ngutuni Lodge is a wonderful place to spend a night or two.
20-35 years of age | Experience level: first safari
knowledgeable and friendly, he made it an amazing unforgettable experience for us
This was an amazing safari experience! We saw all of the big 5 other than the elusive leopard. Our guide (Martin) was very knowledgeable and ensured were learned a lot about the fauna and history of the area. Highly recommend!
NL
20-35 years of age | Experience level: first safari
An unforgettable safari experience
Our safari with Wildbite Adventures was absolutely perfect from start to finish. The entire experience was incredibly smooth, well organised, and exceeded all of our expectations.
We did a private four-day safari to Tarangire, Serengeti, Ngorongoro, and Manyara. While there are many companies offering similar safaris, we initially chose Wildbite Adventures because of the fourth stop at Manyara, something we had not seen offered anywhere else. In the end, we could not have made a better choice.
Our guide, Erik, was truly the best we could have asked for. Not only was his knowledge about the wildlife exceptional, but he was also unbelievably skilled at spotting animals. Thanks to him, we saw the entire Big Five and so much more. He managed to get us incredibly close to so many beautiful animals, including lions, giraffes, elephants, hippos, cheetahs, and thousands of zebras and wildebeests. Every drive was exciting and educational.
Erik taught us not only about the animals we encountered, but also about the different plants, ecosystems, and local cultures. No matter what we asked, he always had an interesting story or explanation to share, and his passion for nature and conservation was obvious in everything he did. Even after spending four full days in the jeep together, we still never wanted the drives to end.
The parks themselves were breathtaking, each with their own unique atmosphere and beauty. Erik also made us feel completely safe and comfortable throughout the journey with his excellent driving skills. The safari vehicle was fantastic as well. It was comfortable and perfectly designed for game viewing. Everyone had their own spacious window seat, and the pop-up roof gave us an incredible 360-degree view during the drives.
The food throughout the trip was another highlight. Every day we enjoyed a beautifully prepared picnic lunch in the parks, which stood out from anything we saw with other safari groups. Instead of standard lunchboxes, we were treated to delicious meals with really nice chicken, rice, vegetables, fruit, and nice drinks. The hotels were equally impressive: luxurious, spacious, beautiful, and staffed by wonderfully kind people. The excellent service and food at every location made the experience even more special.
The booking process was made incredibly easy by Polycap, who was supportive, responsive, and informative from the very beginning. Any questions we had were answered clearly, and every part of the trip was explained thoroughly beforehand. Both Polycap and Erik went above and beyond to accommodate any wishes or requests we had, and their kindness, professionalism, and flexibility made the entire experience feel truly special and personal.
This was truly a once-in-a-lifetime adventure that we will never forget. We are incredibly grateful to Erik, Polycap, and Wildbite Adventures for giving us the best safari experience we could have ever wished for.
35-50 years of age | Experience level: 2-5 safaris
Memorable safer with excellent service
MoAfrika Tours delivers professional friendly and unforgettable safari experience with knowledgeable staff excellent services and well organized from start to finish
Amazing 🤩
I had an amazing time with Gifted African Adventures!! Highly recommend! 10/10 💕
AE
James is an amazing guide
We had James as our private guide, we saw everything and more! Very
Memorable trip for our family. Everybody tried to go beyond our expectations to make the trip amazing and they succeeded.
TR
They allowed us to experience and discover all the beautiful sides of Kenya.
Choosing Beyond the Plains for our safari tour was one of the best decisions we made. From the planning stage of the safari until the very last day, they supported us in every possible way. They have such friendly, warm, and welcoming staff that they made us feel completely at home.
Especially our guide, Ben, became much more than just a guide to us — he felt like a true friend. I would especially like to thank him for all of his support, his kindness, and for making this experience absolutely flawless and unforgettable for us.
I wholeheartedly recommend Beyond the Plains to anyone planning an unforgettable safari experience!
Knowledgeable, funny, accommodating and every other quality a great guide could have!
Martin simply made our trip unforgettable. As a guide he was the best you could get and he was able to get bring the best out of the game drive.
The whole day was perfect from start to finish.
We also had a lovely lunch prepared by Chef Isaiah.