20-35 years of age | Experience level: 2-5 safaris
Good itinerary, but needs better guides
We really appreciated the itinerary options and help leading up to our safari by the company. We didn’t love the accommodation provided in Maasai Mara for 3 nights, but the rest were really nice. We saw amazing wildlife and enjoyed how beautiful the countries were, which is the reason for the 3 stars. But our guides/drivers were not good in either Tanzania or Kenya. They seemed moody and overworked. They actually mentioned how tired they were and one guide worried us with how they were acting. For the price, we wouldn’t recommend this company based on the guides they used.
20-35 years of age | Experience level: first safari
A huge letdown of a company for an amazing experience
We saw an incredible amount of wildlife — lions, elephants, giraffes, even cheetahs — and the Serengeti itself is unforgettable. But sadly, the way this company operates seriously let us down.
They don’t run the safaris themselves — they take your money, then place you in a driver’s vehicle and disappear. The guide we had had never even seen the itinerary we were sold. I booked a 4-day safari with full game drives advertised everyday with Days 2 and 3 in the Serengeti. In reality, we arrived at 4:30pm on Day 2 and left by 2pm on Day 3 — barely 24 hours total. On the Day 4 we left Ngorongoro crater at 11am after being promised ‘full day’ safaris.
Worse, the company dismissed multiple messages during the trip. I gave them a chance to step in and fix things twice, asking for more game drives — all I got were generic AI-sounding replies and no action. The guide refused to change anything, saying it was his “normal” schedule and he doesn’t know what itinerary i’m talking about.
One day, we had to leave cheetahs mid-hunt and rush out of the Serengeti and on the last day the same thing to meet someone else’s flight — a recurring issue, as different people join each day with their own constraints. When I raised this, they were rude and dismissive, saying things like, “Well, on a private safari… you could have done this.” They try and pin the blame on the fact its a shared/ joining safari which is an easy cop out to try and blame you, but when you look around most people on safari are on group tours.
I booked a shared safari happily with a clear itinerary in writing in an information pack sent by them. What I got was about 60% of that — with no apology, no refund, just an attempt of a sales pitch after the trip for a taxi and hotel after they had already taken over $600 per person. All their information pack and inclusions are all lies.
The animals were amazing — but this company does not deliver what it promises. Go for someone else who delivers what they promise. You will love safari but pick the right company! Be cautious.
ES
20-35 years of age | Experience level: first safari
The safari is good but does not correspond to what they offer.
We booked the two-day safari, but honestly, it's not like that. You leave from Zanzibar and take a ferry to Tanzania. Then, the driver waits for you, and it's a six-hour drive to Mikumi. You arrive there at 3 p.m. and do a three-hour safari. Then, they take you back to the hotel. No more safaris. You sleep in the hotel. The next day, they pick you up at 7 a.m. and then it's another six-hour drive, ferry ride, and back to Zanzibar. So, I don't understand where the two-day safari comes from. I insist we saw quite a few animals on the three-hour safari, but we only had three hours, when we had booked a two-day safari. Besides, they don't tell you about the six-hour drive at any point, and we didn't even have breakfast the day we arrived in Tanzania.
Another thing is that we booked it through Get Your Guide and then they canceled it so we had to pay again in person there, which is very strange. Honestly, it was a pain, and we lost another whole day just coming back... I don't recommend it like that. The best option is to go by small plane, but they only offer it as a one-day safari, but it seems that almost all the companies that offer these types of excursions operate that way...
(automatic translation from Spanish)
EG
20-35 years of age | Experience level: first safari
Wilson is very good tour guide very helpful and want us to see everything and to enjoy our time.
We didn’t like the camp lachanda camp the one in masai mara it was catastrophic not clean there were babons outside the tent and we didn’t sleep also it was very expensive , really bad experience but Wilson is very good tour guide very helpful and want us to see everything and to enjoy our time we like him so much
35-50 years of age | Experience level: 2-5 safaris
Tour was not operated through Viccation
Thw tour itself was fab but as it was operated by another tour operator so it turned out that I had paid considerably more than anyone else on the tour. Viccation were still easy to deal with for the most part, the only exception being their payment links, which never worked. In the end they had another "subsidery company" send the payment link (it also charged a high booking fee which made it even more expensive!) Loved every minute of the tour itself and have left a review for the tour operator directly, next time i would book with the tour operator instead of an intermediary (or 2!)
PL
50-65 years of age | Experience level: 2-5 safaris
All was ok, I highly recommend it
All was excellent, good accomodation, tasty food, very good contact, the organizer was punctual, responsible and sensitive to our needs..
CN
20-35 years of age | Experience level: first safari
Review about Mara North Conservancy by Jiao wei
It's not as grand as imagined, and there are not as many animals as imagined. Finding animals is very difficult
20-35 years of age | Experience level: first safari
AE
20-35 years of age | Experience level: 2-5 safaris
Very enjoyable safari tour - questionable accommodation
We had a very nice safari in a big 4x4 Land Cruiser and saw lots of the animals. Our guide Gerald (aka Geeman) was very good at spotting and pointing out animals and getting us all over the place and up close to several of the animals.
The only downside was the accommodation, which was an unpleasant surprise. Very basic tents which I wasn’t expecting, and the food was quite wearisome. Thankfully there was alcohol.
The trip to the Masai Tribe was fun, but expect to buy several take aways.
IL
50-65 years of age | Experience level: first safari
Scenic and unique
Coming from western culture, Tanzania was definitely a destination unbeknownst to me. First and foremost, the people that I came across were ever so friendly, seemed relaxed and calm and eager to help. They didn’t seem to have “an agenda” which is so common in western culture. Akuna Matata isn’t just a slogan - it’s their way of life! The highlight of my trip was a visit to a local school in Zanzibar in which I got to experience some of the educational culture. It was truly fascinating! Another highlight was the snorkeling experience nearby Mneba Island.
My tour operator - Plex Africa Safari - was very professional, accommodating and knowledgeable.
I would go back any time to experience Tanzania anytime!