CN
Highly responsible, well organised, and genuinely exceeded our expectations
Before booking, I spoke to probably 10 to 20 different safari companies, and West Wild was the easiest one to communicate with. They actually listened to what I wanted instead of repeatedly trying to sell me a standard itinerary. That may sound like a basic requirement, but after speaking to so many operators, I realised it is not as common as you might expect. This was one of the main reasons I eventually chose them.
For example, I did not want to take a small domestic flight, so I asked whether the original route could be changed. They understood my concern straight away and quickly came back with a better alternative. They also explained clearly which days would involve longer drives and which days would be easier, so I knew what the itinerary would actually be like before making a decision. They did not just show me the most attractive parts of the plan, and I could tell that they understood the route well.
They were also very organised during the booking process. They explained which hotels were the hardest to secure, which ones needed to be booked first, and how the rest of the reservations should be arranged. The whole process was clear and logical, rather than feeling rushed or confusing.
Before the trip, they told me that they usually try to provide more service than clients expect. To be honest, because I had never worked with them before, I was not completely sure whether this was just something companies say when they are trying to get a booking. I remained a little doubtful until the trip actually started, but in the end, they really did follow through.
The clearest example was when Kenya Airways left my suitcase behind in Kenya. This had nothing to do with West Wild and was not really their responsibility, but they still kept following up for me. They were helping to track the luggage at around 3 a.m., and they were answering calls again at 6 a.m. They monitored the next flight, contacted people on the ground and kept pushing for updates until the suitcase finally arrived. That was when I really felt that they were reliable and genuinely willing to do more than they had to.
The trip was also very good value for money. All of the hotels were of a high standard, and one of the luxury safari lodges was especially memorable and became one of the highlights of the trip. Before booking, I compared quotes from quite a few other companies. For similar itineraries with hotels of roughly the same standard, many of them were around USD 1,000 to 2,000 more per person, and sometimes even more. West Wild’s pricing was much more straightforward. I did not have to spend a long time negotiating back and forth just to reach a reasonable price, which made the whole process much easier and saved a lot of time.
Overall, the trip was well planned, the communication was easy, and the service was genuinely better than I had expected. I was cautious at the beginning because we had never worked together before, but by the end of the trip, I felt that they had earned my trust.
CN
Reliable office, but the safari itself is a gamble
I booked a shared safari with Moria Safaris for July 2026. Here's my honest experience.
The Good:
Jessica (my contact) was incredibly patient and responsive throughout. We exchanged nearly 40 emails before I confirmed, and she never made me feel rushed or annoying. She answered quickly every single time – which mattered a lot to me as a solo traveler heading to a place far from home.
Even more impressive: I couldn't get my deposit to go through. My Visa kept failing on their payment platform. Jessica still held my spot and hotel reservations without receiving any payment – she took a real risk on me. When I arrived and paid in full, the hotels were not exactly what was originally quoted, but I was satisfied with the quality overall. I genuinely appreciated her trust.
When I raised issues during the trip, she responded promptly and tried to help.
The Mixed:
The driver/guide was not employed by Moria – this is standard for shared tours, but it's also where the experience becomes a lottery. My guide was 68 years old, had a short temper, and openly clashed with two Austrian travelers in my group over their lateness. After that, he barely spoke unless asked. I found myself caught in the middle, which was uncomfortable.
I also had issues with lunch boxes not being provided for the first two days, and the guide blamed me before Moria stepped in to fix it.
The Disappointing:
I had hoped to see the wildebeest river crossing in the Mara River, but the guide refused to take us there, saying it was too far and unlikely. That same day, I saw online that other travelers had witnessed the crossing. This was a major letdown. In hindsight, I should have confirmed this with the office beforehand – but I also wish the office had been clearer about what was realistically included.
A Quick Warning:
The driver took me to exchange money and buy a SIM card. The rates were higher than what other travelers I met paid. He also didn't mention the 5,000 TZS SIM card fee until after the transaction – which felt sneaky. I would advise future travelers to handle these things at the airport or ask for full pricing upfront.
Final Verdict:
Jessica and the office team are solid – responsive, patient, and trustworthy. They genuinely tried to do right by me. However, the on-the-ground experience depends almost entirely on your guide and groupmates, and that is largely out of Moria's control.
For solo travelers: go in with open eyes. The office team is great. The safari itself is a roll of the dice. Next time, I would travel with a friend and book a private vehicle rather than joining a shared group – the randomness of guides and groupmates can be too much of a gamble. Unfortunately, my luck wasn't great this time around.
IT
65+ years of age | Experience level: first safari
excellent
7 days best of uganda with gorilla experience was very well organized.
everything proceeded smooth
no problem/difficulty
Benjamin was exceptional, friendly and helpful
I was really happy to experience this tour and
to have the opportunity to visit this beautiful country.
The people in Uganda are very nice and friendly and wish all the best to them all
KR
Samuel was very professional and sincere in giving us the best experience possible.
I recently completed a 5-day, 4-night safari tour with Ramble Africa Safaris, visiting Masai Mara, Lake Naivasha, and Amboseli, and it was an unforgettable experience.
From the initial booking stage all the way to our arrival, Ramble's communication and reliability were exceptionally professional. Every single step of the process was smooth and well-organized. Furthermore, the accommodations they booked for us were top-notch and offered great value for money.
The 5-day itinerary was of an ideal length, allowing us to explore diverse and distinct ecosystems without any redundancy. Witnessing wildlife up close in their natural habitats was a breathtaking, once-in-a-lifetime experience that I will cherish forever.
I wholeheartedly recommend Ramble Africa Safaris to anyone looking for a reliable and incredible safari adventure.
JP
20-35 years of age | Experience level: first safari
Flexible, reliable, and highly responsive tour operator!
We had an amazing safari experience and were lucky enough to see the Big Five, which made the trip truly unforgettable. What impressed us most was how flexible and responsive the team was. When we decided to add a balloon safari, they arranged it quickly and smoothly without any hassle.
They were also very professional in handling unexpected situations, resolving everything calmly and efficiently. Thanks to their excellent communication and support, we felt at ease throughout the entire trip.
I’m so glad we chose Serengoro Experience, and I would definitely book with them again on my next visit to Tanzania. I highly recommend them to anyone looking for a trustworthy and well-organized tour company.
20-35 years of age | Experience level: first safari
An Unforgettable Honeymoon Safari with Lion King Adventures!
We booked a tailored six-day safari directly through Lion King Adventures to celebrate our honeymoon. Florida was fantastic in helping us plan the itinerary—including a lovely leisure day—and made sure we secured the exact accommodation we wanted.
Our private safari was guided by Goodluck, who truly made the experience exceptional. He was incredibly welcoming, wonderfully informative, and had eyes like an eagle for spotting wildlife. Goodluck always knew the best locations and was an exceptionally safe driver who showed immense respect for the animals. A real highlight was the early evening drives; as the parks quieted down, Goodluck would position us perfectly to watch the animals against the backdrop of stunning sunsets. We were lucky enough to see the Big 5 and a variety of other amazing animals.
The picnic lunches in the Serengeti were fantastic, and the safari vehicle was stocked with an excellent selection of food and drinks, including chilled beer, wine, and soft drinks. The modern truck was extremely comfortable and equipped with a fridge to keep everything fresh. To top it off, both Lion King Adventures and all the lodges went out of their way to add thoughtful honeymoon touches, making the trip even more unforgettable.
We highly recommend booking through Lion King Adventures—the entire end-to-end process was effortless.
If you can, ask for Goodluck as your guide; he will truly ensure you get the very best out of your safari. Thank you again to Goodluck, we had the best 6 days with a fantastic guide who feels like a good friend! We already miss the ‘African massages’ from the truck on the road to the parks.
We're already looking forward to planning our next Tanzanian adventure with them!
ES
Amazing!
We spent some incredible days, definitely a trip that changed our life and is marked forever! Our guide Omary solved everything for us quickly and we felt it as part of the family, returning from the safari our driver Gilbert was very efficient and friendly!!And after comparing several agencies they gave me the best pricesI would definitely recommend this trip, our agent Akai also solved everything quickly, I recommend Freeingo to make your safari an amazing adventure,