TW
20-35 years of age | Experience level: first safari
Extremely irresponsible agency!
We joined Onlyone’s 10 day tour from Aug 14–23, 2026, and experienced several disappointing incidents.
[Hotel changed without notice]
Our original itinerary listed Lake Naivasha Sopa Lodge (TWD 17,480/night), a very popular lodge where zebras and giraffes will roam around. However, while applying the ETA, I noticed that Onlyone changed the hotel to Naivasha Kongoni Lodge (TWD 7,500/night) without telling us. The reviews and the prices of two hotels are totally different. Most importantly, Kongoni Lodge doesn’t have chance to watch animals walking around. I asked Onlyone, it claimed that they’re the same level hotel. I refused to accept, so it eventually arranged Enashipai Resort & Spa (TWD 9,840/night) to us, but this hotel offers no animal-viewing experience.
When we met other tour members in Kenya, they had no idea the hotel had been changed! Onlyone didn’t informed them either! If I didn’t noticed the change, we might ended up staying at Naivasha Kongoni Lodge!
After returning home, I shared my experience online. Turned out at least 4 other groups also found their hotels had been changed by Onlyone without notice!!!
In my case, Onlyone gave us different explanations: the hotel was flooded, the hotel had deposit issue, and the hotel list was just for us to apply ETA. However, other traveler commented on my post that they stayed at Lake Naivasha Sopa Lodge on Aug 14. I supposed to stay there on Aug 18, so the hotel was fine on Aug 14 but flooded on Aug 18??
Also, Onlyone kept saying that Enashipai Resort & Spa is a five-star hotel, it's better than the original one. Yet its website still showed Lake Naivasha Sopa Lodge. If Enashipai is the better option, why doesn't Onlyone change its website info?
[Being left at the train station]
On Day2, Onlyone told us hotel would pick us up after we arrived Voi Station by train. However, nobody was there to meet us. A taxi driver kindly helped us call the hotel, it said that it didn't received pick up arrangement from Onlyone. Seems like there was communication gap between Onlyone and the hotel. So we were left waiting at the station for 30 minutes before the hotel driver arrived.
[Maasai Mara National Reserve game drive was changed to a private conservancy game drive]
According to the itinerary and the website, Day8 and Day9 were supposed to have game drives in Maasai Mara National Reserve. But Onlyone told us only Day8 would enter the national reserve, Day9 would go to a private conservancy. It told us Maasai Mara is a huge area and private conservancies are also part of Maasai Mara after we first complained. To enter the reserve again, we would had to pay extra USD 200/person for entrance fees. After we showed Onlyone its website, it changed the explanation and said our guide had misunderstood. We would go to the national reserve on Day9.
Plus the hotel and train station issues, it also offered us one night safari as compensation.
I posted about our experience on social media after returning home. The Taiwan market manager, Cath immediately commented on my post that they would get in touch with us.
However, It’s been a MONTH, and nobody has contacted us!!
I even messaged them after two weeks and again after a month. They completely ignored both messages!
Honestly, this is incredibly disappointing and irresponsible!
After viewing the post, other travelers also reached out to me, sharing similar terrible experiences. Clearly, we’re not the only case!
Please be careful before booking with Onlyone!
65+ years of age | Experience level: 2-5 safaris
The tour operator and guide were professional and provided a detailed itinerary.
This is our second safari with Tanzania Roadside. The tour operator is professional and met all of our expectations. Our tour driver, Ezikiel, is exceptional. We requested Ezekiel guide us after our first safari as his knowledge and passion make the safari. We are planning our safari for next year and will use Tanzania Roadside.
DK
20-35 years of age | Experience level: first safari
Beyond expectations
We booked a 6-day private tour with 6 people. It’s amazing! The price is definitely worth for such a lifetime experience.
I have to recommend our guide and driver Gordana. He is very experienced in everything, including but not limited to animals, Kenyan culture, and even driving.
Also he is very friendly and funny to all of us. Taking good care of everyone in this whole journey. So I would definitely recommend Global threads safaris and our guide Gordana.
20-35 years of age | Experience level: 2-5 safaris
CN
20-35 years of age | Experience level: first safari
Very good!
Great price and a fantastic experience! ☆*:.｡. o(≧▽≦)o .｡.:*☆
(automatic translation from Chinese)
50-65 years of age | Experience level: 2-5 safaris
Magical
I had a magical experience at the Mara with this company. It was my first time solo traveling and I was a little nervous, but I felt very well taken care of thanks to Flash MC. Denis took me on amazing journeys thru the Savana, and his knowledge of the Mara coupled with his charming personality made it a memory I will never forget. Peter, the owner of Flash MC, was equally wonderful. I highly recommend!!
RU
20-35 years of age | Experience level: first safari
A perfectly organized safari
We were lucky to choose Wild Experience for our safari. We were in constant contact with the manager before the trip, and he answered all our questions. Wild Experience arranged our airport transfer and drove us to the hotel late at night. The safari itself was wonderful—we saw the "Big Five," and everything was organized to the highest standard. Many thanks to Wild Experience.
65+ years of age | Experience level: 2-5 safaris
Very professional service
Great communication. Helping us to decide which package was best for us.
Our guide/driver was brilliant.
CN
20-35 years of age | Experience level: first safari
Jackson was an exceptional safari guide and a truly good-hearted person. He was incredibly dedicated
Jackson was an exceptional safari guide and a truly good-hearted person. He was incredibly dedicated, responsible, and professional throughout our entire trip. His love and respect for wildlife were obvious in everything he did, and he always showed great care for the animals. He also completed every activity on our itinerary to a very high standard—game drives, transfers, and all scheduled experiences were handled smoothly and professionally. Thanks to Jackson, our safari was safe, informative, and unforgettable. We highly recommend him to anyone looking for a conscientious and caring guide.
The travel agency also communicated very well with us throughout the process.
The only areas we hope Morning Star can improve are: conducting thorough vehicle checks before departure to avoid possible breakdowns, and providing better cooling and sun protection inside the vehicle in the future to enhance the overall travel experience. These improvements would make the trip even better.
IT
65+ years of age | Experience level: over 5 safaris
Wonderful
We spent three days in Chobe National Park; Phillimon is a highly reliable person with extensive knowledge of the animals and their habitat, and every day was a new discovery. With him, we saw elephants, leopards, lions, and so much more. A safari with Phillimon is truly an authentic safari experience—it is not just about seeing, but about learning and understanding this wonderful world.
