DK
20-35 years of age | Experience level: first safari
Review about Serengeti National Park by Mette
Not many animals and bad roads. Beautiful nature though.
20-35 years of age | Experience level: first safari
Alright but too touristic
Our guide did not even introduced himself when we met him. Basically I would say that he was a driver more than a guide. We didn't lean anything about the wildlife of the reserve and the communication was very poor.
the guides went out of the road to see the lions closer, which is forbidden. We didn't appreciate that at all since it was very disrespectful of the wildlife and of the animals.
The food was alright.
A bit disappointed to do the same as all the tourists in the reserve.
US
35-50 years of age | Experience level: 2-5 safaris
Review about Lake Manyara National Park by Inna and Danny
It rained all day on the day of visit, that limited our ability to fully explore the lake and roads were flooding, very limited ability to visit the park when it rains.
DE
35-50 years of age | Experience level: 2-5 safaris
Agency responsive and flexible but guide far below expectations
We did an 8-day safari with Image Travel Limited. The agency was very responsive and flexible in designing a trip according to our preferences. The lodges were very good and met our expectations. We booked a safari van (not the Land Cruiser option), which was generally a good decision, although the particular vehicle was a little run-down.
On the negative side, we were not overly happy with the guide. The itinerary specified that the tour includes an "experienced guide", however, our guide turned out to be no more than a driver. For most parts he was friendly and also drove us everywhere as specified, but he was certainly not the type of guide you would expect on a safari. His knowledge of the parks and the animals was only rudimentary. It was also disturbing that he repeatedly provided incorrect information when he didn't know something we asked about, rather than simply saying that he doesn't know. We were also puzzled by some behaviors that we found inappropriate for a safari guide (e.g., phone often rang during the game drives, speeding in the parks, attempts to talk us into later starts in the morning). On our previous safaris (in different countries and with different operators), the guides were very skilled at spotting animals, shared our enthusiasm about the nature and had some interesting stories to tell. Unfortunately, this was not the case during this tour.
US
20-35 years of age | Experience level: first safari
TERRIBLE GUIDE
We started out with a great guide, George, bu the jeep broke down so we wasted a day waiting for the jeep to be fixed. The guide stayed with the jeep and we got a new guide. The new guide didn't tell us anything about what we were looking for, he didn't communicate with us, speak English, and was generally just kind of a jerk. It was exceptionally disappointing for the 4 day safari. Maybe Uhuru is fine but I hope they never use Jonas as a guide again or make sure you don't end up with Jonas.
IL
20-35 years of age | Experience level: first safari
Bad organization, amazing experience
Karibu booked me and another traveler on another company's vehicle without notifying us. This caused some issues as the schedule didn't entirely match the one advertised and the driver had been told that we were going for 3 days instead of the 4 we had paid for. In addition, the vehicles used were really not suitable for the road conditions and we got stuck 3 times, once having to exit the vehicle as it flooded with water and threatened to tip over.
Overall, however, the safari was incredible and our driver and guide Ken was super helpful and accommodating! Do note that if you book the 4 day Masai Mara and Lake Nakuru safari you don't have to pay for the boat tour; Karibu is supposed to pay for it.
35-50 years of age | Experience level: over 5 safaris
Friendly, on time, resourceful and knowledgeable.
We enjoyed our tour of Ngorongoro and had a wonderful time. Communication was good and they constantly checked on us to see whether we were comfortable or wanted to do something else.
GR
20-35 years of age | Experience level: first safari
Nice safari, tricky prices, not so good accomodation.
The safari itself was good, living up to our expectations. The drivers were excellent. I have nothing to complain about the communication either, which was always immediate. However:
The lodges and hotels were kinda bad. Alright, we expect nothing of luxury when going for a safari in the savannah, but to think there was no water in the showers or toilets most of the time... also, the tents' build was rather poor and the buffet was nothing special. It's not like I cannot stand it as a young and adventurous man, but since the price was quite high, I doubt the overall accomodation provided was worthy at all.
Furthermore, there remains on me the bitter taste of having to pay some 100 euros higher than the price formerly agreed upon, without any official documents about it, under the excuse of "the currency value changes". Also, keep in mind the general phenomenon that, in Kenya, everybody demand a tip for the services they provide, from the tour guides and drivers to even the people approaching you on the road, offering to help you with directions.
AE
20-35 years of age | Experience level: 2-5 safaris
Change in itinerary, no communication maintained, overall a bad time
Communicated that pick up will be 07:45 am but the driver appeared at 6:30 and was insisting to join immediately as some other people are waiting. On the way after asking the driver I came to know the itinerary is completely changed and Jimmy didn't inform anything. Picked up from my hotel dropped at another hotel. Picked up by another driver and dropped to a camp in Manyara where I had no itinerary to go. After waiting for 2 hours picked up by the actual safari vehicle at 11 am and drove to Serengeti while the original itinerary was Tarangire for the first day and next day early morning start for Serengeti. The whole day gone driving to Serengeti and reached at 7 pm. No game drive on the first day and lost the whole day in travelling.
They didn't inform that the tents to be pitched by ourselves. Had to do that in the rain at night!
After Serengeti & Ngorongoro, no information received who will pick up and which camp as this group had the last day on Safari.
Finally was dropped to a camp near Manyara. The camp was fantastic, the first time in 3 days was feeling well in Tanzania.
Last day the driver was supposed to pick up at 7:30 am and the driver arrived at 9:30. As I had the flight scheduled at 19:40 from Kilimanjaro airport, one driver was supposed to pick up at the park gate so that others in the group can continue with the safari. No driver arrived. The safari had to end early for others also and drove on the way to Arusha. On the way petrol ran out and the driver was complaining that the safari company didn't pay full amount to fill petrol. Somehow he arranged petrol on a highway garage.
After a drive I meet the driver who is supposed to drop me to Arusha. The driver was driving the car as if its a bullock cart and he was so scared of driving in traffic.
I insisted that I am dropped in the taxi stand for taking a taxi negotiated with good rate for Kilimanjaro airport. I was informed one driver is waiting at Arusha to drop me to the airport and I was in an impression that the drop off could be complementary for making my life so bad for last 4 days! :) The driver dropped me and asked the full amount 40 USD. I could have easily take a taxi from the taxi stand with less fare if I was dropped there and in time!
Overall what is experienced is they are very bad at communication and tour management and do not care about client satisfaction. Although most of the people are good at heart and very simple. They need to improve communication & management.
US
20-35 years of age | Experience level: 2-5 safaris
A budget tour and you get what you pay for
Definitely a budget option, and you get what you pay for. Accomodations were a little run down, but functional. Food was good East African fare. I had two drivers/guides during my trip. The first was not very social and his van was very rickety. We almost broke down and got stuck multiple times. He got us to the animals, but also tried to talk us out of a morning game drive. The second driver was much more personable and I really enjoyed riding with him.
Overall, I would consider booking with them again, but will probably pay a little more and go for a smoother experience.