35-50 years of age | Experience level: over 5 safaris
Review about Pilanesberg Game Reserve by thewildlifephotographer
More like a small safari park, with no feeling of being 'wild'. I won't be visiting again.
CA
Review from a 3 week tour of Kenya, Uganda and Tanzania in Jan 2016
Review from a 3 week tour of Kenya, Uganda and Tanzania in Jan 2016.
Before I begin the review of atc, I wanted to make note that many of overland tours are similar in terms of itinerary, food, vehicle, etc. What really makes or breaks the trip are the people. If you have a bad group (whether crew or passengers), that's really what's going affect you the most.
I did not have a good group - a lot of negative people, complainers who really should have not booked a budget camping tour in Africa but they were too cheap to do an upgraded so instead chose to complain about everything.The point of this is, you can't really base your decision to go with a company based on reviews.
Anyways, overall everything advertised in the itinerary was delivered but I don't think itinerary was transparent about the amount of time spent on the truck. It would have good to include approximate distance and time travelled each day would be good so passengers are informed beforehand (not during) of how much time they'll actually be spending on the truck. I would estimate 3/4 of the time was the truck.
The food mediocre Less processed ingredients should be provided and definitely more variety. There should have been opportunity to try local food but there was none, that was hugely disappointing. Instead of buying crappy food from the supermarket, why not take us a local restaurant once in a while? The crew did not eat what we ate for lunch. They would get local food. In one instance we stopped right in front of a restaurant (where the crew ate, yet we were given the same old thing) and ridiculously overpriced souvenir shop (e.g. quote given for a small wooden statue - $400), absolutely ridiculous.
The overland truck was sufficient though had there been more passengers, I definitely would not be happy being cramped on that truck for the amount of time were on there. The truck itself looked/felt dirty but because it's dated and old but the driver did clean it.
Campsites were in good condition and most (if not all) had an option to upgrade, hot water and wifi (though often didn't work) and bar/restaurant. Tents and sleeping mats were durable, good quality, though stinky because you often have to pack them up when they're still wet from condensation or rain.
Aside from the driver, I didn't find the crew to be friendly or approachable. They did not interact with the group and were aloof and to be quite honest had a chip on their shoulder. I felt that we were a nuisance to them and they couldn't be bothered with us, and it often felt they were talking about us in Swahili. I certainly didn't feel at ease with them. I also didn't feel any effort was put into the trip, just the bare minimum just to say they did it. It didn't come across that the leader and cook enjoyed their jobs.Having said that, the cook did provide us with a hot breakfast everyday even if that meant waking up at 4am.
The payment method was ridiculously complicated and unnecessary. It should be the crew's responsibility to ensure they have the required local payment, not for passengers to be carrying US$ for local payment.
However, my biggest complaint is about being overcharged (and feeling ripped off). For one, the prices for the optional excursion were much higher than should have been. We paid $500 (plus tips for the guides, cooks, etc) for 2 days for the Serengetti excursion, yet others I met during my travels paid the same amount for a 4 day tour! In Zanzibar, the spice tour was $40 with ATC yet I got it for $15 on my own (lunch and transportation included) only 3 other pax. All the Zanzibar excursions were double if not triple the prices. The whole point of going with a group was cheaper prices but ATC charges the same or more.
I also don't understand what the local payment went towards. I paid equivalent of $80USD/day. Campsites cost $5 (according to tour leader), the food purchased cannot possibly be more than $15/person/day - even that is a high estimate. Fuel, I'm not sure how much that would be but certainly not $60/person/day. Most days were spent on the bus (no entrance fees or other costs). So what was that money used for?
Hope this helps others in deciding.
35-50 years of age | Experience level: over 5 safaris
Disappointing in some ways
I think it is true to say that South Luangwa National Park is magical. The wildlife there is brilliant but I was less than impressed by Kiboko. The staff in Zambia have good hearts and are well meaning but lack proper training. The staff in Malawi are only interested in the money. Five examples of this would be the ordinary food served despite a better variety available in the local market (training), cooks and drivers masquerading as wildlife guides (training and costs), drivers driving leaving no one to spot the wildlife (costs), the snake in my tent getting through a gap in the door (poor facilities) and the refusal by the management in Lilongwe to take me to my hotel at the end of my safari when it was less than 2km away (costs). The driver lied to me on a number of points with regard to this. This would have cost them less than $2 to do this. I had paid $975 for the six day safari. OK Kiboko is a budget safari company but they are more interested in money than good service.
35-50 years of age | Experience level: 2-5 safaris
Overall good experience but very dependent on which safari guide you are given
The tremisana lodge was a little tired and basic (compared to other lodges I've stayed in before).but the staff at the lodge were very friendly and helpful. The Dutch lady (I can't remember her name) who was the manager at the lodge was absolutely lovely and very warm and friendly. The safari guides were very variable. We had a day safari to Kruger with James who was absolutely outstanding. He is the best safari guide I have ever had. He was knowledgeable and worked tirelessly to find wildlife for us. He was truly excellent. I can't recommend him highly enough
Murray, was also an excellent guide and knowledgable and enthusiastic.
We had a morning safari walk with Philip, however, which was very poor indeed. He seemed totally uninterested and the entire morning was very dull and I would not recommend doing this with him.
We also did a sunset drive with Rex. What should have been a nice evening safari drive was ruined by our guide, Rex. He was obviously upset at the vehicle he had been assigned and spent the drive complaining about the organisation of the company and the poor state of the vehicle. We then stopped for a drink to watch the sunset and he spent this entire 30 mins or so complaining to us about viva safaris, their organisation, the staff, the lack of investment and how he had used to work in 5star lodges that were much superior. I found this odd and very unprofessional. If he had an issue with his bosses etc then I would expect him to discuss this directly with them and not spend a few hours moaning to us about it. In summary, I think safaris are good here if you are lucky and get a good guide (James or Murray from my experience). But I would be careful because if given a poor guide in my opinion it can really spoil the safari.
35-50 years of age | Experience level: over 5 safaris
Dirty
On Arrival we checked in, as we opened the cabin it was not turned from the previous guests. Mites are eating up all the wooden frames. I went to spar and bought doom and took care of it. Maybe inform guests that the pool has been under construction since last year (Especially when there are kids). If it was not for the surrounding i would have looked for alternative accommodation.
35-50 years of age | Experience level: over 5 safaris
Disappointing ! Even more after It Started in Africa offered to pay me to remove my reviews.
My husband and I selected It Started in Africa as our tour organizer for a 6 day Mount Kilimanjaro hike mainly because of their outstanding reviews and classification on Safaribookings and TripAdvisor. We also chose them because they were very reactive and had a nice website. But our main selection criteria was their ranking on Safaribookings (number 1) and on Trip Advisor (number 10).
The hike itself was satisfying: the guides, cooks and porters were friendly and helpful, BUT our overall experience turned out not to be as good as expected, and there were a lot of “small” details that added together gave us the overall unpleasant feeling that we had somehow been “cheated” by It Started in Africa.
The main issues were:
1. No one was there to meet us when we arrived at Kilimanjaro airport. Sylvia, our tour manager, arrived approximately one hour after our flight had landed and explained that she thought we were arriving on the KLM flight and that she had not been made aware that we were on the Kenya Airways flight. My husband had send Joao all of our flight details, which he had acknowledged receipt of. And even if what Sylvia was telling us was true, she was still 30 minutes late for the KLM flight.
2. The hotel in Arusha (Raha Leo) which was sold to us as part of the package, and included in our contract, was changed at the last minute without us being informed or forewarned. When I checked the rating on Trip Advisor, I realized that the hotel that It Started in Africa put us in (The Torch) had a much lower rating than the hotel that had been sold to us. When reading other traveler reviews posted after our trip (and since then disappeared from Trip Advisor), I realized that we were not the only customers surprised in this way…..
3. As part of the contract, It Started in Africa was supposed to supply us with duvet liners and pillows – we never saw them. The mess tent was tiny and could barely hold our party of 7.
4. My husband was victim of food poisoning and he was so sick that he had to turn back and be evacuated from the mountain. The doctor that we saw when we returned to Joburg confirmed that his disease had nothing to do with altitude sickness but was solely due to food poisoning (most likely the chicken we were served during 3 consecutive days by the It Started in Africa cook). The evacuation until the park gate was organized diligently and professionally by Tanzanian Parks. But once at the gate, the car that It Started in Africa car had sent from Arusha was not there. It was actually our piece of luck, because the It Started in Africa representative in Moshi came to pick us up in order not to keep us waiting and he agreed with us that my husband was in no condition to withstand the 3 hour drive to Arusha. The guides and I had told Sylvia, our tour manager, a number of times over the phone that it made no sense to drive back to Arusha that day, and had requested to stop in Moshi for the night, but she had refused to listen, saying that “she had already booked a room at The Torch in Arusha”. The hotel in Moshi was much nicer than the Torch and we were able to get a good night’s rest.
5. From the beginning of the trip, until the very last day, we were under constant pressure from the chief guides (and from the tour manager on the first day), to leave generous tips to the guides and porters. This gave us the unpleasant feeling that the porters, guides, cooks, etc are so poorly paid by It Started in Africa, that they rely on customers’ tips to keep their staff happy. The documents sent to us before the trip gave clear guidelines about the tipping amounts to be given out and we all know how to read – so why be so insistent during the entire trip? It really made us feel as if we were a bunch of dishonest people who would walk away from our responsibilities, and impacted our relationship with the guides and porters.
6. The number of porters/guides/cooks, etc accompanying us during the trip was never clearly stated to us before the trip. We found out on the first day of the hike that 31 people would be accompanying our group of 7 people. I’m not against employing a large number of people, but I believe that It Started in Africa should have been transparent about this before we signed the contract – as this has an impact on the total amount of the trip (tips are substantial).
7. When we were done with the trip, we were put under a lot of pressure by Sylvia, our tour manager to write good reviews on the spot for them, with them looking over our shoulders. I refused to do it and said I would do it later, as I don’t like being pressured in such a way.
8. Our last night in Arusha was part of the package, and had been paid for and booked through It Started in Africa. When Sylvia told us we would be staying at the Torch again, we refused. Not the rat hole again! Especially considering how weak my husband was. She then suggested Kia Lodge by the airport and warned us that it would be more expensive. We were prepared to pay whatever additional cost there was to pay, as long as the hotel was decent, with water and air conditioning in the rooms. And we also asked if it would be possible for the three guys in our party who were flying out later that day to use our rooms to take a shower. Sylvia promised it all, dropped us off at the hotel reception, and then vanished (very quietly for once). Once she was gone, the hotel manager told us that it would not be possible for our 3 friends to shower (but they were welcome to drink at the bar and eat at the restaurant), and we found that there was no water pressure in our room, making it impossible to shower. And at bedtime, when we turned the air-con on, we found out that it did not work either….. The next morning, there was literally no water at all in the shower! 183 USD for a room with no water and no air-con (supposedly the It Started In Africa special rate, but when I double checked on Trip Advisor, I found the rooms to be sold at 177 USD)….quite pricy, don’t you think?
But here comes the worst part!
When we returned home, I posted a review on Trip Advisor and rated It Started in Africa as "average", considering the problems that we had and the un-kept promises. The next day, Joao, the Happiness Manager, sent me an email with explanations about what happened and offered to pay me 700 USD if I removed my post or upgraded it to Very Good. When I refused, he offered me 1000 USD. After he had my review forcibly removed from Trip Advisor, I posted another review explaining how he tried to bribe me, and I received a 3rd email offering me 2500 USD if I removed my second review. I also noticed that the other average reviews which had been posted on Trip Advisor at around the same time as mine had disappeared. I managed to contact another reviewer who confirmed that he was offered money to remove or upgrade his review.
I then realized why It Started in Africa only had very good and excellent reviews on the internet. It seems that they bribe unhappy customers to remove or change their reviews if they are not 4 or 5 stars. And I cannot help but wonder....how many people were paid in the past? And how many people, like me, selected It Started In Africa mainly because of their track record of excellent and very good reviews and were hugely disappointed? How much money is Joao going to offer me this time, to remove my review from Safaribookings.com? I systematically read travelers' internet reviews before I choose a hotel or a tour organizer. I also believe that it is of utmost importance that travelers who post reviews on these websites do it honestly, as others rely on them to make decisions and chose their tour operator, hotels, restaurants, etc. I could have accepted Joao’s 1000 USD and left it at that, letting other travelers believe that It Started in Africa provides top class service and that they are the best. Maybe they are great for a large number of travelers. But not for me, and I believe that it is unfair to other travelers to keep quiet about what is going on. It Started in Africa’s business practices are unfair and detrimental to all of the tourism industry professionals who work hard and with integrity to please their customers. It Started in Africa need to understand that you cannot hide your flaws forever by bribing customers, and that there are still some people out there who cannot be bought, no matter how much money you offer them. It Started in Africa's cheating attempts turned out to be the most disturbing part of this trip for me. Knowing after hand that others before me may have had a disappointing experience with It Started in Africa, but were paid to remove their reviews, gives me the very unpleasant impression that we were cheated voluntarily by It Started in Africa from the very start.
For this very reason, I would definitely not recommend this Tour operator!
50-65 years of age | Experience level: over 5 safaris
Review about Marakele National Park by Bert
If you are in the vacinity it may be nice to spend two or three hours here. It's in quite a nice part of the country as far as the scenery goes. But please keep in mind this is a subjective rating and others may have had a greatly different experience.
DE
Not up to expectations
I remembered this park as a highlight of former safaris with an amazing variety of wildlife. This time it was disappointing, not only on account of lush vegetation. The roads are simply terrible, an offence for the drivers. The shabby appearance already of the gateway gives the impression that this park is badly managed.
NL
The intentions are good but the customer experience is poor bottom line
Friendly welcome. Promising program but it proved to be not realistic because of huge travel times. First day we were completely surprised we (my 7 year old sun and I) had to travel 11 hours in the van. Domestic flights absent. Intentions are good but Uganda is a very different environment with a dramatic infrastructure. Which we were unaware of and not being informed about.
Unpleasantly surprised by having a fellow traveler whilst the booking was a private safari. Poor execution of the program. Poor planning. Poor information about travel times. Program changes possible but proved expensive. Nice selection of accomodations.
PT
35-50 years of age | Experience level: 2-5 safaris
Far away from my last safari
I would never choose Karibu again. Their priority is to fill all the seats and make money. They are not worried about our experience. Tree cars left the agency on the same day with 5, 6 and 7 persons. People in the cars with 6 and 7 persons said they could barely move inside, travel was very uncomfortable and take pictures was possible just for the ones at the windows. The cars are very old. The roads in the parks are very bumpy and for this reason you just think how important is to have a good car when you are there. One of my lens released 3 small screws with the vibration and at the end of the trip my back was like crap. It is essential to have a good Jeep.
I shared the car with 3 young girls that spent 6 days taking selfies, delaying all trips and looking for ostrich. I was deeply interested in photography (the big 5 obviously). I love meeting people but in this situation... no match. If possible, avoid shared safaris and look for companies that personalise the safari. Freedom inside the car is essential. Our driver Zak was very good: good character, good person, good sense of humour and a good driver (very aggressive driving though). The food was very good and the camping facilities was good. The 6th day of safari was in reality just 2 hours inside the park. After lunch we were back to Nairobi. They avoid paying another entrance in the park (valid for 24hs).