65+ years of age | Experience level: first safari
Beyond our expectations!
I found Golden Rwanda Safari’s from reading reviews online. After contacting Frank, the owner, I just had a good feeling about this company. He had an initial package that combined Rwanda mountain gorillas with Kenyan safari’s (my dream trip). We planned the 12 day trip and Frank was so patient with me as I customized so many parts of it. We paid for the trip ahead of time to guarantee good hotel rates per Frank’s suggestion. As we got close to the trip, I worried a little if all would go well since no one I knew had used Golden Rwanda Safaris. I could not have been happier. We were met at the airport by our amazing Rwandan guide, Sufiane. He took care of us like we were family. We had beautiful hotel rooms (I think often the best rooms of the hotel) and a very comfortable truck. Sufiane always kept us informed of timing and sights we were seeing. Rwanda is so beautiful and seeing the Mountains Gorilla’s was beyond amazing.
We flew to Kenya and we were met by our Kenyan guide, David. Again, he treated us like family. He is so knowledgeable about the animals and could spot them so quickly. He kept us on track for all our safari’s and since it was just two of us with David, he would tailor the day to what we wanted to see. We had a comfy pop up roof truck that had windows you could easily close (to avoid dust). Our hotels were fantastic and it was hard to leave sometimes. The hospitality in Kenya and Rwanda is wonderful.
The cost of our trip was similar to many other tour companies. We had no added fees, whatsoever, when we were there. The customer service, communication and reliability of Golden Rwanda made this a trip of a lifetime. We were able to have dinner with Frank, which was really a personal touch and unexpected. We saw the Big 5 along with so many other animals and we were up close and personal with many of them. I would not hesitate to use Golden Rwanda Safaris again and I highly recommend them to anyone traveling to East Africa!!
IT
20-35 years of age | Experience level: first safari
Ken Number One
THANK YOU KEN!! An incredible experience, full of surprises. Ken managed to accommodate us in every way, doing his utmost to let us experience every moment firsthand, literally!
(automatic translation from Italian)
NL
35-50 years of age | Experience level: first safari
Amazing safari!
My family and I had an amazing safari experience. Thanks to our guide and driver, we saw a lot of wild animals.
CN
20-35 years of age | Experience level: first safari
Reliable guide! Pleasant trip! Perfect!
Very impressive travel in my life, so lucky we meet our guide kush, very experienced and patient and reliable in searching animals and driving, also houmors!he gave us very very good service during this travel, we meet most animals like lions, leopards, elephants etc. very impressive!
JE
35-50 years of age | Experience level: first safari
First time that felt like a life time
I joined a few friends to attend a safari for the first time, and Muzbag Safari was our vendor of choice. From the day I arrived in Uganda until my last day, they gave me an unforgettable experience.
I had originally come to the country for my friend’s wedding, but decided to add a safari trip to my itinerary. At first, I was a bit nervous as I didn’t know what to expect, but the Muzbag team quickly put me at ease with their professionalism.
They picked me up from the airport right on time, dropped me off at my Airbnb, and from that moment on, chaperoned me throughout my stay. On the day of our safari to Murchison Falls (our chosen destination), they arrived promptly, collected my other friends from their hotel, and we set off for a smooth and safe drive.
When we cautioned the driver about maintaining a steady speed, given the long distance to Murchison, he listened and adjusted accordingly. The accommodation they arranged was great, and the food was top-notch.
Overall, it was an outstanding experience, and I would highly recommend Muzbag Safari to anyone planning a safari in Uganda. Truly a top-tier team!
20-35 years of age | Experience level: first safari
Great tour, amazing staff and experience and top customer care
Amazing experience and can’t wait for my next safari.
The entire trip was very well organised and communicated well from the team. The safari was beautiful! We managed to see all of the animals inc. lions, hippos, giraffes, zebras, buffalo and more. It was a great day.
Our guide Saloniki was very knowledgable and friendly and made the experience even better. He answered all of our questions and looked after us well.
Pick up and drop off were also very timely and organised which made the whole trip very easy with nothing to worry about.
Will be telling my friends and would definitely go again. Great value for money.
TW
20-35 years of age | Experience level: first safari
The tour operator is experienced and responsible, and they took great care of all the travelers.
It was absolutely an unforgettable lifetime memories! We have collected all the BIG FIVE. My guide John, aka “John of the jungle” was the best. He took such a good care of all of us, and answer all my questions, from animals habits to Kenyan culture. He is friendly, humor, very easy to get along and also very handsome. Just loved his company.
IT
35-50 years of age | Experience level: first safari
Cullinan Mine and Pretoria
The tour has been fantastic and I had a very good experience with Tinyiko and Zanele. They are fantastic guides and they gave me many many facts and informations about everything we have seen!
50-65 years of age | Experience level: first safari
Kilimanjaro Summit 7 Days
What a trip organised by a company that is on top of their admin both back office and on the mountain. Whole trip went really smoothly.
The team looking after us were so so helpful but also really friendly and genuine with lots smiles all round.
Lead guide Muntari spoke excellent English, was very informative and was generally good company for us during the 7 days on the mountain.
A Star !!!! 👏
IT
50-65 years of age | Experience level: first safari
Disorganised organisation
We booked a luxury shared safari tour. The organisation jointed us with fellow travellers with different needs (they were staying at camping sides). It caused misunderstandings, significant delays, hundreds phone calls and WhatsApp messages and very unpleasant situations, resulting in daily arguments and buck-passing between Allan, the driver/guide, and the organisation. The driver/guide (I find it difficult to define it as such)was a bully-boy and very unprofessional. For example, he pretended we had to leave our lodge at 5 am in the morning (without having breakfast etc) not to begin the game drive but just to pick-up the other members, who were staying at far-away camping sites. This happened three days out of four. It was we who had to be flexible although we had paid for a luxury safari. We had to argue to have our rights respected. We lost a lot of time waiting for other needs.
Although we had stressed our need for ad dairy-free diet (my daughter is severely allergic), no one had been informed about it. Every day we had to call the agency to be sure.
My review concerns only the organisation "Mercy Africa Serengeti Adventures" and Allan, the driver/guide: National parks and Nature are fantastic. Two lodges out of three were excellent and the staff very professional.