LB
35-50 years of age | Experience level: first safari
Perfect safari! Well-organized, amazing guide & unforgettable experience. Highly recommend!
Staying at Serengeti Heaven Safari Lodge was truly a highlight of our trip! From the moment we arrived, the welcome was so warm and heartfelt — we instantly felt at home. The lodge combines the magic of the Serengeti with comfort and luxury. The tented rooms were beautifully designed, giving us the authentic feeling of being close to nature, yet with all the modern comforts you could wish for.
The attention to detail was incredible: the rooms were spotless, cozy, and perfectly set up for relaxation after a long safari day. The food was delicious and freshly prepared, and every meal felt like a treat. What really made the experience special, though, was the hospitality of the staff — always smiling, attentive, and ready to help with anything we needed.
Waking up to the sounds of nature and the stunning views around the lodge was unforgettable. It felt peaceful, magical, and very well thought out. We couldn’t have asked for a better place to stay during our Serengeti adventure.
I would absolutely recommend Serengeti Heaven Safari Lodge to anyone visiting the Serengeti — it’s the perfect mix of comfort, authenticity, and warm hospitality.
US
65+ years of age | Experience level: first safari
Outstanding
Excellent service, fantastic experience, outstanding guide- Daniel.
IE
20-35 years of age | Experience level: 2-5 safaris
Amboseli, Tsavo East & West 3N 4D
We booked with Ton as we were super keen to see Amboseli, Tsavo East & West. He was very patient in sending updated quotes and itineraries until we were satisfied with the final one.
5/5 Stars for our guide Ben
- Ben was a great guide, he was very chill, smiley & made us feel comfortable to ask for whatever we needed. He was a safe driver and was really informative along the our travels. Not only telling us about the animals we were seeing but even about infrastructure, rail roads, plants, plantations everything we saw he had a fact about which we really loved.
5/5 Start for the accommodation selected.
- We stayed in Ngulia Safari Lodge, Penety Amboseli Resort & Voi Safari Lodge. Really could not recommend these enough, Ngulia & Voi Safari had water holes where you could sit and watch the animals (Elephants, Buffalo, Pumba, Baboons, Zebras, Waterbuck & more), Ngulia we also spotted a Leopard feeding around 11pm. The food provided was of good standard, staff were friendly & accommodating.
5/5 Transportation
- Safari's are not easy with bumps and dust but getting into our van our first morning, the seats were spotless, they even reclined. It was definitely the comfiest van / jeep we have had.
5/5 Landscapes of the parks
Aside from these parks being home to many animals, the landscape, views and geology is so fascinating. You are witness to changing rocky landscapes, lava flows, springs, the views of Kilimanjaro and more! Ben was so great in telling us the history of the landscape and when the eruptions happened etc, as someone who loves geography this was fantastic.
3/5 Animal Sightings
- Unfortunately we were not very lucky in regards to seeing some animals. Of course we did our research regarding these parks prior to going and know that it can be more difficult to spot but I definitely wouldn't recommend this safari to someone looking for the "Big 5". We saw many many elephants which was amazing, loads of grazing animals, gazelles, antelope, zebra, giraffes, waterbuck etc but did miss some of the predators such as lions, cheetah, wild dogs, hyeenas etc. We were very lucky to see the Leopard at the lodge and also on our last day during our game drive in Tsavo East, Ben spotted a leopard in the tree and it was amazing as it was just us and him! We also visited the Rhino Sanctuary at Tsavo West and I was really hoping that with 140+ rhinos in a small sanctuary there we would see some but we didn't see a single one... this was quite disappointing. I think more communication between rangers & drivers could help sightings in this instance, it was our main animal we wanted to see at this place given the fact it is for Rhinos. The low animal sightings was no fault of our driver as he was always on the lookout as were we and drove everywhere.
2/5 Netherken Communication
- I think Netherken failed a little regarding communication. The night before it would have made sense to consult directly with the driver for the following morning, instead you are still dealing with the owner or someone else in the company and this made for a delay of collection by 25 minutes due to not being able to speak directly with our driver. No fault of his as he was on time but wasn't sure where we were located.
- We were brought to Mzima Springs for a nature walk, but our group left before us and then we had to rush the first half of it missing animal sightings like crocodiles and monkeys along the way. It felt rushed and frustrating. There was no apology from Netherken about this.
- In addition to communication on our last day, we had lunch included in the price we paid however we were told that we didn't by our driver. He then called the office and was told to let us have lunch and Netherken would have to call and pay the place directly... considering it's in our itinerary I'm not sure how this was missed or why it was paid twice? When I texted Netherken about this, they ignored multiple messages. It sort of felt like once you have paid they don't care anymore as they have their money.
Overall, my rating is an average, the accommodation definitely increases that average, whilst animal sightings and communication with Netherken brings it down a bit.
CA
50-65 years of age | Experience level: over 5 safaris
Outstanding!
By far the best tour company and safari experience I have participated in. Using this company will ensure you have the best memories to bring back home. Our guide was fantastic and our adventure will be etched in our memories for a long time!!!!! Thank-you so much for a dream come true :)
CN
50-65 years of age | Experience level: first safari
Amazing
The itinerary was well-organized, and we were very pleased with the hotels, all located within the scenic areas. During the planning process, any inquiries we had received prompt replies. With WeChat contact available, a few days before the trip, we were proactively reminded of the itinerary and provided with the driver’s contact information. Throughout the journey, any issues were addressed and resolved quickly. On the final day, Helen even came to the hotel to greet us personally, which was incredibly thoughtful. Overall, we were highly satisfied with the entire travel arrangement.
IE
20-35 years of age | Experience level: first safari
Unforgettable
We had an absolutely incredible experience with Precious Moments Safaris during our trip to Zanzibar. From start to finish, they made the entire planning and travel process so seamless and stress free. Not only did they take care of all our transportation around the island with our amazing driver Hamid, who was always punctual and reliable. They also booked our hotels, ensuring we stayed in the best parts of the islands. They organised all of our tours, including Prison Island, Nakupenda Island, and Salam Cave, which allowed us to just relax and fully enjoy every moment without worrying about logistics. On one of the days, it was raining and the team immediately adjusted our schedule and pushed back our activity, showing how flexible and considerate they are when it comes to making sure you have the best experience possible. What really stood out was how attentive and caring they were throughout our trip balways available for any questions and regularly checking in to make sure everything was perfect. I would highly recommend Precious Moments Safaris to anyone visiting Tanzania and will definitely be using their services again for future travels. They truly went above and beyond to make our trip unforgettable
CN
20-35 years of age | Experience level: 2-5 safaris
A fantastic experience
Thank you so much for Celina's thoughtful arrangements, which have given us a fantastic insight into Kenya. From the stunning beaches to the vast savannas, every distinct natural landscape left us in awe. It was truly an unforgettable experience, and we greatly appreciate her efforts in making this trip so remarkable. But the safari driver was not very helpful. He didn't take the initiative to help us spot animals; instead, he just went about his work like a regular office worker clocking in and out. All in all, Kenya is well worth a visit!
NL
35-50 years of age | Experience level: first safari
Friendly and well informed.
We had a good experience with the Eliteways Travels. The tour operator was friendly and knowledgeable. highly recommended.
US
65+ years of age | Experience level: 2-5 safaris
Helpful, accessible, responsive, and organized
We had a great experience with Benson Safaris. Our safari driver, Zablon was so caring and helpful to our senior citizens group. We highly recommend this company. We had an experience of a life time. Thank you Benson, Zablon for your excellent services. Rakesh Minocha
FR
20-35 years of age | Experience level: over 5 safaris
Great experience! Thank you very much
George organizes everything in such a great way. Felt safe and comfortable. Thank you for such a good experience i can’t wait to go back