CA
Poor response from trip coordinator
The safari team and onsite crew were perfect and extremely friendly. All 3 Tanzania safari experiences were 5 star in service, sites, food etc.
In Zanzibar I had an issue with room. The staff were unresponsive. But to make matters worse the trip coordinator did not respond to three of my emails. I would recommend Asilia but probably use a different coordinator in case of emergencies or issues during trip. Feel free to contact me with detail.
DE
50-65 years of age | Experience level: first safari
Not again in this way !
1.Vehicle:
"The vehicle was more suitable for a short-term off-road tour. Definitely not for a longer tour! Seats as in a 3rd class rail wagon – plastic cover (very suitable for sweating at outdoor temperatures at 40 °C and without air conditioning (defective from the beginning/–no armrests/-no adjustable backrests! With up to 10 hours in the vehicle you can already get problems with the intervertebral discs. We have seen the same design equipped in a different way! Furthermore, the vehicle was very under-motorized, which was very noticeable on mountainous routes! Temporarily defective freezer box! Cleanliness left a lot to be desired. I personally took the brooms in my hand! Discs were not cleaned throughout. "So there can be no question of comfortable travel here.
2.Supply
"We are proud to offer our travelers high quality, tasty and healthy meals three times a day." –Statement from Sunway Safaris in the travel text!
One of the most disappointing experiences of the trip was the supply. Unfortunately, only finished products packaged in the supermarket were purchased on a low-cost basis. (e.g. canned vegetables and canned fruit) Lots of pork products! I tried to shop with myself. It worked out sometimes. If there were fresh bread rolls instead of pre-packaged toast bread, the baker bought them and then what was not eaten was also given away. But then in the same breath bought in the supermarket cardboard packaged toast bread. Fresh fish was supposedly bought from the boat in front of our nose for us, but we haven't seen it! Repackaged marinated fish from the supermarket was served! Fresh fruit from the village farmer was basically not bought! Why always? Better supermarket products again! We did so ourselves in part. We then tried to buy some decent beef steaks/kudu or impala in private shops of the reserves. Then we realized what we wanted. It didn't help much. It is important to think more healthily and, above all, to buy higher-quality products as described above all. We have experienced and seen directly that it is possible and there is everything. It may not have been due to the costs either, since the prices were quite reasonable. Maybe everything has to go fast. "Furthermore, the great loss of time due to constant shopping in the supermarkets was not comprehensible to us! 1-1.5 hours, sometimes almost daily. If I know that long distances have to be driven, then I get my things in time and leave accordingly earlier! Conclusion: The care was like a camping holiday corresponding to a youth trip. But it shouldn't be like that. They were all adult people!
The country has so much good and, above all, tasty things to offer. We could not understand and accept this approach on the part of Sunways.
3.Itin' itinerary - Sunway Safari hasn't been able to get the organization of the Soweto tour for us! Started in Johannesburg, where the start was to take place at 6:30 a.m. We were especially rather there to accept the desired briefing in time. After more than 1, 5 hours later, the departure took place. We should feel the loss of time. • Very long journey to the 1st accommodation Zululand. Unfortunately we couldn't do anything there anymore, because we arrived very late! (The loss of time from the morning) Actually very bad, because this accommodation and surroundings was very nice. Why we had to drive around the next day again in order to get to a supermarket remains a mystery. About 1.5 hours stay at a gas station to shop in the supermarket. Again a loss of time and unusable time of our holiday. This went on almost every day! Very late breakfast and late departure to the next station. • Arriving in the direction of Kosi Bay, there was no way to do anything, as the darkness had already arrived. What a pity! E.g. kayaking was not possible. Also in the direction of Swaziland we left very late in Kosi Bay and arrived late in the accommodation despite fast border clearance. Again, no time to do anything else. Beautiful accommodation, but no use! Very nice environment. Highly recommended for follow-up tours. Again a very late departure (8:30 a.m.) the next day. •
In Maputo again late arrival! There was not much time left to see something of the city. Quick sightseeing tour with the tour bus! Then to the Hotel Cardoso which should be kept in any case! Very good level and above all a very good breakfast. We organized a taxi and drove to a restaurant on the beach! Highly recommended! We also had no concerns about any problems with locals or criminals! Even during the night tour in the area, we did not have a negative experience. (certainly it always depends on the area) We felt everything very safe and got to know very friendly people. "Take back, relax and enjoy the warm sea water and the wide white beaches. Boat tour in the Dhau, a traditional wooden sailboat of Arabic design, fishing, snorkeling, surfing or diving between paradisiacal coral reefs are also possible (own cost)". This is such a real advertising slogan! There can be no talk of relaxation and enjoyment! Boat tour with Dhau? Not a chance! Good accommodation- Yes. But nothing more. Going far too far - benefit - effort-ratio was just not right. • Again the whole route back towards Bilene. Attention! Bilene with lagoons description was not approached -First in the tour bus we were told that we would stay somewhere else! Sand dune landscape very nice! Accommodation good! Restaurant very good! But there was nothing to do with swimming! Not a calm lagoon, but very high waves in the sea! Again nothing as it was actually described! That's it with the beach tour-without swimming! Because this stretch of coast is something for surfers and anglers! You could have used the mini pool for a short time! But take on these hardships? So the disappointment took its course. In addition, my wife
because of your injury had been looking forward to the lagoon to go into the water. Joy there!
Then continue towards the South Africa border to Kruger NP. Unfortunately, without looking to the right or left, it was really snapped to reach the next destination (border) as quickly as possible. There was something to photograph on the left and right (LandscapeNative bush hut dwellers and so on. But both (driver and guide) lacked the sensitivity that could be interesting or you just didn't want to stop in some places. (Safety concerns ?– we can't imagine) " In the Kruger itself we arrived again very late in the Letaba camp (by the way the worst and smallest accommodation). It was again just a quick quick – process until the night safari! Making food (I helped yourself otherwise it would have become very tight) in the dark! Showers and go! Rest and relaxation - out of place! The next morning on to the nearest accommodation Makuwa Lodge. Driving and driving! Surely we have also seen animals! Luckily! • Arrival also late! No more activities possible! Makuwa Lodge is highly recommended and also has a decent level and very friendly operators. Last day – without the planned activities - just didn't happen-Just go back to Johannesburg!
4. Driver and Guide
Driver -JoJo: - very good attentive, safe and friendly driver-very helpful
Guide – Ferell:-- a lot of knowledge is available - not always easy to understand - should work on its exterior - partly very dirty clothing - should deal with time management. When shopping, take a more thoughtful approach and shop more health-consciously! Especially not at the time of the travelers, who then only sit around at parking spaces and petrol stations! Maybe camping is closer to him. He had already made this known in person.
Overall conclusion:
The journey wasn't the hit. For the fact that you are sitting almost only in an uncomfortable vehicle and actually have very little of the destinations reached, we would not want to do this tour again in this form. The price-performance ratio just wasn't right. Neither from the course of the tour nor from the supply. In hindsight and the current findings, a self-driving tour (even with a driver) would have been possible without hesitation. (Have hit some on the way) You would also have coped very well in terms of price! The road conditions definitely gave that away. For us, it was like a Paris-Dakar rally. Reach intermediate destinations as quickly as possible and then continue. Just to say I was there once? That was not our idea and it was not really intended and, above all, not described.
In addition, my daily help, with breakfast, packing and tidying up, didn't really help anything. The Routine has been retained! Very annoying!
50-65 years of age | Experience level: 2-5 safaris
Ronald from Kajie was great but not a good experience with our guide
Ronald at Kajie Safaris was so wonderful in preparing a great itinerary for myself and my mid twenties daughter. He was quick to respond to questions (and there were many) and he was really flexible even when we had to make a late change to our dates and perhaps if he had been our guide our safari would have been better. Our guide (more a driver than a guide) was Wycliffe and he was awful. He was rude, unhelpful and didn't tell us information we needed for different game parks. We would arrive and then he would tell us we needed certain things which we had back at the camp, he deliberately didn't tell us things until it was too late. We had to ask him for information about what we were doing the next day he would just tell us to be ready at a certain time without any reason such as we need to get a 7am ferry! He seemed to have a set against us from the beginning he didn't even step forward at the airport or hold the sign up (that he had in his hand ),we had to ask if any of the drivers there was Wycliffe. We had to write to Ronald and tell him half way through it was that bad and after a phone call to Wycliffe his behaviour did improve but that shows how deliberate his actions were. When we were on game drives with the roof off, he would leave the motor running (which is not normal as you want to get rid of the vibration when taking photos) and then roll forward and hit the brakes so you would fall forward. He took off when he was ready, never asking if we were ready again something I have never experienced with our previously expert guides, they would always ask right to go? I have been on 4 safaris and about 10 game drives so I think I can compare and we have never had anything but wonderful treatment from our guides. I don't blame Ronald or Kajie Safaris so don't punish them just make sure your guide is not Wycliffe before you book.
SA
35-50 years of age | Experience level: 2-5 safaris
Not good transportation (4x4 land cruiser) very old and not safe for children
The tour operator advertised the service as VIP. We had a unpleasant experience with the transportation service. We had selected the VIP service because of the transport as we have young children. The car provided was 4x4 land cruiser but had mechanical issues. At many instances the driver had issue with the gearbox.
US
65+ years of age | Experience level: 2-5 safaris
21day tour 15 days very good last 7days not so much??
We started off so well in Kenya with SED Adventures contracting Gofan safaris for this portion of our tour. We were promptly met at the airport and transferred to Boma Inn Hotel. The grounds of the hotel are very nice and the adjoining hotel has a pool and several restaurants. Hotel staff advised not to leave the gated property without first removing all our jewlery. Our driver/guide Evans picked us up early for the 8 hr drive to Masai Mara. The roads are very rough- a dirt/muddy track for a good part of the way. We enjoyed our tented stay at Losokwan Camp and several game drives through their private reserve. We spent 2 days here and saw most of the big 5. Evans made sure we saw wildabeest crossing the Mara river- lost one to a crocodile, 2 cheetah chasing a zebra and a lion with a kill. Our next stop was Lake Nakuru to see the flamingos. While the itinerary says full day to view wildlife it takes half day to get there.
Lake Nakuru lodge was ok, not too memorable. Lake Naivasha had more flamingos. Hotel was Sweet Resort- not very nice. While I am sure we were safe the hotel offers temporary housing for those working the area. Our room was equipped with a kitchenette. Restaurant had very little to offer.
Next day was another 8 hour drive to Amboseli National Park- for 2 days of more game drives with Evans. Kibo Safari camp was very nice. Not sure why but we moved to the Amboseli Serena lodge for our second night.
Tsavo west national park- Here we finally saw the elusive leopard. That was the only highlight of this area.
Evans was with us for 7 days, just him, us and the amazing wildlife he spotted for us.
We now had Afran as our driver guide in Mombasa. Here is where things started to go downhill. We did not follow the program as described- there was no cruise on a dhow, no seafood tasting. Alfran dropped us off at the old Mombasa fort with a guide for a tour of the spice market area.
We had 2 nice stay at the Indian Ocean Beach club. Again not following the program nothing was arranged for us for another dhow sail, snorking and Swahili lunch. After a few phone calls by the hotel consierge to Walter, our contact at SED, a driver picked us up and we were taken to a pier and just told to get in line. We no tickets no idea which boat to take. After some hesitation we boarded a large boat and were take snorkling and to a restaurant for a Swahili smoked fish lunch.
Alfran got us to Tanzania border crossing where we were turned over to another driver guide. Calling Pepon Beach Resort a resort is a bit of a stretch. We were stranded here for 3 days!! Continuous rain made the roads impassable. The "resort" does have a pool and a beach. Dirt and in our case mud paths get you there and to the "dining room" . This was the only place for WIFI and you had to ask to have it turned on. Leaking roof made a large portion of the area unusable. We had no hot water for showers the entire 3 days, even after asking the staff. We were told it was available from 5pm to 8pm daily. Due to the rain and road conditions we never made it to Saadani National Park.
John was our next driver/ guide and he was a God send. Our stay in Bagamoyo was noneventful. We did not feel safe to leave the hotel premise. The Millennium Sea Breeze is very run down, food was minimal, liquor watered down, loud music till 3am. The reception staff spoke very little English. A late check out was a $25us charge. We were glad to see John the next morning.
After a fairly long drive we arrived in Dar es Salaam. Our hotel looked ok on the website- location was very undesirable. After a horrible previous 4 days experience with hotels and locations we refused to stay 2 nights at the Tanzanite Hotel. Walter refused to try to get a refund or book us else ware and basically we were on our own to find suitable lodging- thankfully John stayed with us and helped get us to the Four Points by Sheraton where we spent (at our own expense) 2 relaxing days and had great food and drinks. The front desk staff arranged a day outing for us.
Sooo.. 15 days very good last 7 days not so much. We were disappointed that Walter with SED was not able or willing to help us at the end of very long trip (at this point we had been on the African continent for 32 days). Be advised to check out hotels and resorts online, trip advisor, websites and etc. I did and still was disappointed and surprised at the condition of some place, others were a pleasant surprise.
DE
50-65 years of age | Experience level: over 5 safaris
National parks good, accommodation and catering (for vegetarians) in need of improvement
Rainy October, Saadani NP flooded, therefore alternative route to Selous and Mikumi.
Vehicle in good condition and very suitable for difficult weather conditions, responsible driver. Accommodation in Selous good but food needs to be urgently improved (especially for vegetarians). The non-vegetarians saw it the same way. Accommodation in Mikumi not as planned in the chalet of Camp Bastian, instead in a tent with shower (cold) and external bath on Camp Bastian Ground. Very disappointing!
IN
50-65 years of age | Experience level: 2-5 safaris
A not so good experience. What was promised and communicated on mail and whatsapp, was not delivered
The communication with George was very good via email and whatsapp. The itinerary that we both agreed on was not followed. As soon as the balance of the payment was done before the journey, things were changed randomly. I had specifically asked George to start with a night at Nakuru and then 3 nights at Mara. The plan was reversed without being informed. After 2 nights in Mara, we were informed that we would be heading out to Nakuru and Naivasha for a day each. I had to put my foot down and show them the itinerary which clearly said 3 nights at Mara. The driver obliged and put us into another van. In 5 days, we changed 3 vans and drivers which was a put off. Also, the camps and lodges I had specifically asked for and agreed upon by them, was changed. Although luckily, we ended up being in a good camp. Unfortunately the lodge at Nakuru was pathetic, to say the least.
The safari itself was a fantastic experience. Maasai mara has to be seen to be believed. The sheer vastness of land exclusively for animals is something that blew us away. Will surely make it a once a year affair.
IE
50-65 years of age | Experience level: first safari
Review about Lake Nakuru National Park by James Moran
Very few flamingos, apparently the water levels have increased over the last few seasons making it unattractive for the flamingo who have subsequently moved on.
CA
50-65 years of age | Experience level: first safari
Review about Tarangire National Park by Jim and Monica
Tarangire National Park might have great options for birders, but we found the other parks to have more wildlife, birds, and scenery to keep our attention and build our knowledge.
CA
20-35 years of age | Experience level: first safari
Review about Lake Manyara National Park by Sebastian Spoke
Lots of birds and monkeys, not many larger animals.