Very happy! Top quality service and expert tour guide
Communication: 10/10 - we dealt with James who is based in the central office, during the booking process he was excellent over email and What’s App. Responsive, clear and well organised as we planned our trip.
Driver/Tour Guide: 10/10 - We cannot thank our driver and guide, Joshua, enough. He was knowledgeable, super-organised and a great communicator. Throughout the 6 day safari there was no end to his knowledge about the environment, animals and general culture in Kenya. We got a brilliant education throughout. He was always a step ahead, using the radio to coordinate with other guides, and this ensured we got many sightings and up-close encounters.
Joshua was polite, considerate and made us feel safe and welcome. He honestly could not have done more for us. Thank you Joshua.
We are very pleased overall and would not hesitate to recommend Splendid Vacations. We had one isolated issue on our last day airport transfer - our transfer driver (not our tour guide) was delayed in picking us up but they quickly found an alternative got us to the airport in great time!
We are very satisfied with Splendid and would absolutely use them again.
HU
35-50 years of age | Experience level: over 5 safaris
Well organized tour, very good communication, helpful team behind.
While we contacted companies, Zambezi expeditions seemed better priced than others, and we got a lot help to understand about the entire plan and tour right from the beginning. Everything was very smooth during the booking process, we were staying in touch practically until we arrived to Vic Falls airport. We had flexibility to add additional activities which also helped a lot to make it a really good holiday.
35-50 years of age | Experience level: over 5 safaris
Service well served
I recently went on a Tsavo and Diani safari with this tour operator, and it was an amazing experience. They handled all the planning and logistics, which made the trip really smooth. Tsavo was beautiful—lots of wildlife and stunning landscapes. After that, Diani was the perfect place to relax. The hotels were great, the team was professional, and everything went as planned.
I’d definitely recommend Bush Quest to anyone looking for a well-organized local getaway!
50-65 years of age | Experience level: first safari
Friendly and fun
A very good easy drive, Joseph is a great attentive driver and host, great sense of humour and very informative.
GR
35-50 years of age | Experience level: first safari
An excellent safari tour
The tour was amazing. Well organized and very satisfying. Our tour guide and driver Samuel Chege drived us safely everywhere, took care of every detail of our safari, explained everything about the animals. He did make every detour he could so we could have a better view of every animal we spotted. And we spot so many!
BR
20-35 years of age | Experience level: first safari
Amazing!
The trip was very smooth, our driver was very polite, friendly and punctual
(automatic translation from Portuguese)
CH
50-65 years of age | Experience level: first safari
perfect and well organized, easy to communicate with them!
the tour was just unforgettable! well organized in terms of sites, timing, hotels and lodges and the assistance of the whole team. our guide Geoffrey Mushi was a amazing guide for us… thanks to his excellent knowledge we could learn a lot about wildlife and got a incredible amount of background information about his beloved country. thanks to his effort we were also thrilled to spot so many different animals from close.
super recommended!
SA
35-50 years of age | Experience level: 2-5 safaris
Good service, overall experience good
The tour guide / driver, Tiyani was helpful and very friendly.
FI
50-65 years of age | Experience level: first safari
Promises - and not keeping them nor following the contract - from first payment to cancellation
Be carefull with Kaurumuna Safaris.
I had signed contract and made the first payment in February 2025.
The contract says next payment 30 days prior the start of safari.
Soon after that first payment I received requirement to pay the next payment - two months before stated on the contract !
I requested multiple confirmations that all the reservations were done and payments paid for lodge bookings, Chimps tracking and Gorilla trekking. Richard from Karumuna stated very clearly "all are paid" and shared copy of booking which showed 30 % payment of payment.
I started to feel uncertain and contacted directly UWA office to double check the payments and also contacted few of lodges.
Same result from everywhere - nothing paid and trekking booking over dated due to missing payment.
I pressed Richard with my message about bookings and all the time I got confirmation from him that e.g. Gorilla trekking was fully paid.
But docs showed different.
After multiple messages we lost trust on this fellow and I sent a cancellation message in March.
The first response was to accept change to pay the second part when we arrive, not like shown in contract (30 days prior).
But I informed that I want to cancel because of loss of trust.
The result was that Richard threatened me with contact of lawyer.
I responded that I just want to follow the cancellation chapter in our agreement.
Meanwhile also our daughter had helped us and contacted other people who has shared negative feedback about Karumuna Safaris.
Those appeared to be real cases, no lies!
Still now - early August 2025 I've received only answers about Karumuna cancellation policy and their lawyer to contact us.
What ? We have contract which is clear, but Richard pulls on table policy which he hasn't ever shared - still now I haven't seen that.
And, I have saved all the emailing + whatsup messages to be able to prove what has been agreed and what I found out.
So, I have not received any money back from Karumuna Safaris, no matter there is signed contract.
What about trust of this company.
Think about it - you arrive at Kampala airport and you trust that there is someone waiting for after non true communication...
I would avoid this company !
Just feeling bad about trusting company with rating over 4 on Safari Bookings.
Also Tripadvisor showes reasonable good feedback.
And we lost money for this.
65+ years of age
Carson was personable, pleasant and informative.
Our tour operator Jenman African safaris contracted MoAfrika to transport us to Johannesburg Intl. Airport.
Carson was punctual & helpful with our luggage. We enjoyed our conversations about South Africa on the journey.
Would recommend MoAfrika Tours.