20-35 years of age | Experience level: first safari
Never had so much fun in my life
The communication was perfect
Service 5⭐. The whole adventure was more than i was expecting, can't wait to go back.
NG
35-50 years of age | Experience level: 2-5 safaris
Professional, fabulous, reliable and amazing tour operator
The services and timing all went as planned, I couldn’t ask for more. I would recommend Wintrip Safaris Limited and would definitely use them again.
MX
20-35 years of age | Experience level: first safari
Satisfactory service
Our safari guide was friendly and helpful. We feel that he could’ve been a little more informative, but other than that, everything went as planned and it was a good experience. The only disappointment was that we didn’t get to see lions, but of course that was not his fault. So I would recommend going to a different park like Selous as lions are more commonly seen there. We loved the place where we stayed, though - Camp Bastian. Super nice atmosphere and rooms, the food was great, too. Lenard was always timely and was flexible to make minor adjustments we requested. One thing that I do wish I had known is that the first day’s game drive is not inside the national park but on the road. We did see some animals there, but in the info we received it sounds like we would go inside the national park. We only went into the national park on the second day.
50-65 years of age | Experience level: first safari
A new dawn full of life. A unique excellent experience. Escape for the ordinary day to day hustles.
We express our absolute gratitude to the brilliant safari. the locations and lodges were superb. What made it even more interesting is the incredible seamless service offered by Isaac & Robinson.
IT
35-50 years of age | Experience level: 2-5 safaris
Perfect deal, very nice and skilled driver, we missed only the Leopard due to bad weather
Joseph is a skilled driver, with his 4 x 4 van we went everywhere despite a lot of mud, we had a fantastic safari experience in Masai Mara, thanks a lot again
CH
20-35 years of age | Experience level: over 5 safaris
Big five, all at once!
We had an incredible experience with TANKETOURS! we went to masai mara for 3 days and then we went to lake nakuru and naivasha. we had the chance to see all five big ones from a very close distance! It was an amazing experience! I really appreciated the constant availability of the tankentours for every request and I am grateful for this authentic experience!
BR
50-65 years of age | Experience level: first safari
In redible experience. Very good indeed.
Everything worked very well. Our guide Nelson was excellent. Very attentive, super nice. We had 2 incredible days.
US
35-50 years of age | Experience level: first safari
Overall, I give you 3 stars as customer service wasn't the best. Our safari driver was very good!
Last month our travels in Kenya were to Masai Mara (2 days/2 nights), followed by a hotel resort stay in Diani Beach (2 day/2 nights). Leading up to this booking with Purity and Bienvenido, I researched several different companies, some of which were not on safaribookings.com, etc. One of these companies had great customer service, and I was nearly ready to commit and book, however, given the fact he didn't take credit card payments, I backed out of it completely. I explained this to Bienvenido and was looking for good service and more convenient payment options. Despite the fact I mentioned this, I found it difficult to book since I was 2 continents away (and there was a 9 hour time difference). I had higher expectations with Purity, and customer service is so very important to me, I found the process of things very strange and just different. We were asked to send different information and documents later on and it just wasn't as organized as it should've been. The service was kind and courteous all along, but there was too much of a delay in getting back to me about what we needed. Perhaps it's due to experience and it's a newer company, but I don't know why for sure. However, I did appreciate (eventually) having our transfers all set up, but again it was very last minute that we received the info. We would ask Purity for the details, but then sometimes there was no response. Delayed again. However, she would always get back to us, told us to relax and be patient. I'm not sure why if I paid in advance and was on top of things and diligent, why we had to wait sometimes days after she originally said she'd get back to us. This was my first safari, and the actual safari was spectacular. The wildlife was out of this world! The tent in Miti Mingi was just okay, with some electrical problems at times and there was NO hot water. That definitely lowered the score. On the flip side, what did raise the overall score was our safari driver, Boniface (I hope I have this correct)! He was such a great driver, very personable, patient, and went out of his way for us. It was excellent customer service. Good job!
The second leg of our travels took us to Diani Beach. However, before we got to the beach, we had to travel 5.5-6 hours from Masai to Nairobi. Due to the hard rains the evening before, we had to take a detour, so this ended up delaying us far too long. Some of the safari group members were forced to leave early with us instead of staying one more day (one group member was not too pleased). It made me feel a bit uncomfortable, but I tried to ease the situation for him. Whether he complained to management or not, I do not know. He became a friend to me however. :) Great members on the trip made for a fun time also! Anyway, Boniface dropped all of us off, somewhere about 2 hours from Nairobi (where each person picked up their transfers). I was getting nervous and he reassured me you guys will make your flight to Ukunda (Diani Beach). It turned out everyone else in both safari vans had been picked up for their transfers before us. That left us all alone still waiting! We had a 3:20 flight and it was not until about 1pm I believe before our driver picked us up (with our luggage). Imagine that. Not what either of us wanted for sure. He drove like a madman and obviously knew he was under pressure and stress. It was like the Daytona 500 (which is today as I write this), and he somehow got us to the airport about 2:45. At this point we still had to go through security and pass through the other one after being dropped off. We raced to the gate, said we were in a hurry, and somehow...with all of this craziness and stress of thinking we would miss our flight for sure...I asked the woman behind the check in counter if the gate was still open...and she said, "Yes!" Amazing. It was way too close for comfort, but we made it. It was a miracle that we made it. However, this could have been avoided with much better planning on the company's part. That's why it is best to get to the airport 2-3 hours beforehand, esp. when you hire a company to plan everything for you. I think I'd go with another company next time, however, the trip as a whole was priceless. My first trip to Kenya was incredible! Thanks for reading. I hope you publish this, because Bienvenido Kenya Tours can learn a lot from our experience, as well as others. I am appreciative for some of your efforts, we were just disappointed in some of the service as a whole. I had higher expectations than what we received.
JP
20-35 years of age | Experience level: first safari
Great fun, coordination was a bit disappointing.
The tour was great fun.
However, a few things to note with regards to tour detail and coordination.
- Guests should be informed payment can't be made with credit card so we don't have to waste money on ATM fee
- Guests should not be forced to any "optional" activity at the lake
- Accommodation listed on the site was inaccurate, later it changed again from what we were informed by email
US
20-35 years of age | Experience level: 2-5 safaris
Perfectly customizable with excellent service!
Nelson, Sammy, and James all worked together to provide us with an amazing trip! All the food and provided was great, and we saw everything expected! All of our guides and drivers extremely friendly and flexible to our needs. They let us change our itinerary when we decided to hike Mount Longonot instead of doing a game drive, and were just generally responsive to everything.